Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 566 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1, 2, 3 and 4 stars

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G
Gerard S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Nothing to say
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Maria Rosa S.
Rating: 4 out of 5
following a purchase from 11/12/2024
In time, efficient,
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V
Véronique V.
Rating: 3 out of 5
following a purchase from 10/12/2024
I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.
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P
Philippe G.
Rating: 3 out of 5
following a purchase from 10/12/2024
I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.
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G
Gérald D.
Rating: 4 out of 5
following a purchase from 09/12/2024
everything is perfect a little expensive for this room
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P
Patrice D.
Rating: 4 out of 5
following a purchase from 09/12/2024
Very good
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J
Jean Claude G.
Rating: 4 out of 5
following a purchase from 05/12/2024
Difficulty in ordering with a site on the Net that did not work. Otherwise, for the delivery and the product received, no problem.
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Alain M.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very satisfied with the after-sales service, very good follow-up and prompt resolution of problems.
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A
Agnès R.
Rating: 2 out of 5
following a purchase from 05/12/2024
Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch
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Response from tompress.com
Hello,
Please contact our sales department on 05 63 71 44 99.
Best regards.
C
Christian M.
Rating: 4 out of 5
following a purchase from 26/11/2024
Very good service, but internal website needs improvement
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S
Stéphanie G.
Rating: 2 out of 5
following a purchase from 04/12/2024
Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.
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O
Olivier K.
Rating: 1 out of 5
following a purchase from 29/08/2024
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
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M
Marthe G.
Rating: 4 out of 5
following a purchase from 03/12/2024
Very. Fine
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Philippe P.
Rating: 1 out of 5
following a purchase from 03/12/2024
bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
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E
Evelyne K.
Rating: 1 out of 5
following a purchase from 03/12/2024
The vegetable mill I ordered is just unusable, a catastrophe...
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Response from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
F
Frédéric M.
Rating: 2 out of 5
following a purchase from 02/12/2024
The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....
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M
Martine R.
Rating: 2 out of 5
following a purchase from 04/12/2024
The sweater was badly folded In the box No bag around the sweater
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J
Joel V.
Rating: 4 out of 5
following a purchase from 03/12/2024
Fast and reliable ordering
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J
Jacky S.
Rating: 4 out of 5
following a purchase from 30/11/2024
satisfied
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M
Marcel V.
Rating: 4 out of 5
following a purchase from 02/12/2024
well
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P
Pascal V.
Rating: 4 out of 5
following a purchase from 02/12/2024
Delivered on time.
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L
Léo M.
Rating: 4 out of 5
following a purchase from 02/12/2024
Item conforms and smooth. Delivery time a little long (order placed on Monday and delivery on Friday) although indicated as 48h on the site. The only drawback.
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J
Jean-Paul L.
Rating: 4 out of 5
following a purchase from 01/12/2024
perfect casings
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B
Bruno J.
Rating: 1 out of 5
following a purchase from 30/11/2024
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
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O
Olivier E.
Rating: 4 out of 5
following a purchase from 28/11/2024
All OK!
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A
Alain F.
Rating: 4 out of 5
following a purchase from 18/11/2024
Serious packaging for the weight (22 kgs), the device works perfectly, only time will tell how reliable it is. Company to be recommended
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J
Joel L.
Rating: 4 out of 5
following a purchase from 26/11/2024
.
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M
Martine R.
Rating: 3 out of 5
following a purchase from 25/11/2024
Parcel received with a broken jam jar: packaging not strong enough.
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Alain Z.
Rating: 4 out of 5
following a purchase from 22/11/2024
Very good except for the delivery. I had to pay for it because I wanted a relay point but I didn't need Chronopost. So giving the possibility of relay point without urgency, so free
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C
Charles T.
Rating: 4 out of 5
following a purchase from 24/11/2024
Fine
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P
Pascal Q.
Rating: 3 out of 5
following a purchase from 24/11/2024
pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours
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L
Lenaic H.
Rating: 2 out of 5
following a purchase from 07/11/2024
Merguez spices with holes
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F
Frederic B.
Rating: 1 out of 5
following a purchase from 20/11/2024
I didn't get the right hoses
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Response from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
B
Bernard B.
Rating: 3 out of 5
following a purchase from 10/11/2024
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
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Patrice G.
Rating: 4 out of 5
following a purchase from 21/11/2024
.
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J
Jean Jacques I.
Rating: 4 out of 5
following a purchase from 12/11/2024
Very large parcel for small items. reducing the packaging to the correct size would be nice. otherwise satisfied with the order.
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D
Dominique P.
Rating: 3 out of 5
following a purchase from 21/11/2024
the fryer's control panel is not compliant the basket is too large it still bathes in oil
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H
Habib B.
Rating: 4 out of 5
following a purchase from 20/11/2024
Fine
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R
Raymond P.
Rating: 4 out of 5
following a purchase from 20/11/2024
Satisfied with the products purchased, but not with the information given on the website. Indeed, I came mainly to buy a chocolate tempétueuse, product available according to your site, but once there nothing in stock! What's more, no one was able to give me a date when the product would be available; that's not very professional!
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R
René S.
Rating: 4 out of 5
following a purchase from 11/11/2024
RAS for the products received except for the delivery. R. S.
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