Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1, 2, 3 and 4 stars

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C
Christian S.
Rating: 4 out of 5
following a purchase from 19/09/2024
On time, perfect
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Suzanne V.
Rating: 4 out of 5
following a purchase from 20/12/2023
After using the spur several times with rosehips, tomatoes, raspberries and blackberries, I'm very satisfied.
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Response from tompress.com
Good evening Suzanne, thank you for your positive feedback on our tompress.com website. We are delighted that our spinner has met your expectations and brought you satisfaction in your various uses. Thank you again for your confidence and your 4/5 rating, which encourages us to continue offering quality products. See you soon on our site! The Tompress team.
C
Cecile L.
Rating: 1 out of 5
following a purchase from 17/09/2024
Not at all the thermometers ordered... Lying about the merchandise...
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Response from tompress.com
Hello,
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,

TomPress
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Laurent C.
Rating: 3 out of 5
following a purchase from 13/09/2024
Unlike my first experience, communication was not effective.
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Response from tompress.com
Hello Laurent,

I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.

We look forward to hearing from you,
TomPress
J
Jean-Luc F.
Rating: 4 out of 5
following a purchase from 13/09/2024
satisfied with the operation but a push-button should be delivered with this device it is the case with the electric version why absent in the manual version?
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Response from tompress.com
Thank you for your review, Jean-Luc. We're delighted to hear that you're happy with the way it works.
The pestle is not supplied with the manual model, as it is less essential than with an electric model.
However, it is available on our site.

Thank you for your feedback.

The Tompress.com team.
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. ..
Rating: 4 out of 5
following a purchase from 12/09/2024
'..
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you have enjoyed our service. If you need help placing an order or have any other questions, please don't hesitate to contact us, we'll be happy to help. Thank you again for your confidence.
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Raymonde B.
Rating: 3 out of 5
following a purchase from 12/09/2024
I'm not satisfied with the new way of working. On the other hand, I have nothing to reproach the person who took my call, who was very understanding and kind and solved my problem. Another anomaly: when I validate, I automatically have to accept that my review be published?
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Response from tompress.com
Hello RAYMONDE, thank you for your feedback. We're sorry that our new way of working doesn't suit you. We are taking your comments into account to improve our service. Regarding the publication of your review, this is a mandatory step to ensure the transparency of our site. We thank you for your understanding and remain at your disposal should you have any further questions or comments. Have a nice day.
D
Dominique Marie V.
Rating: 4 out of 5
following a purchase from 11/09/2024
Perfect shipping, however - and I take my share of the blame - I got the wrong item and had to send it back
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Response from tompress.com
Thank you very much for your feedback, Dominique Marie. We are delighted that your shipment went well. We're sorry you had trouble choosing the right item, but we hope our returns service was efficient for you. We appreciate your confidence in TomPress and look forward to satisfying you again in the future. Thank you for your 4/5 rating, we will take your comments into account to improve our service.
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Anne Cecile J.
Rating: 3 out of 5
following a purchase from 07/09/2024
Order received in time put does not suit, I am waiting for 4 days for a return from customer service for a return
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Response from tompress.com
Hello,
You can return your item if it does not suit you.
Please contact our sales department by email or by telephone on 05 63 71 44 99.
Best regards,
TomPress
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Olivier D.
Rating: 4 out of 5
following a purchase from 30/08/2024
Fast and careful, just a little too much advertising in the package
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Response from tompress.com
Thank you very much for your review, Olivier! We are delighted that you appreciated the speed and quality of our service. We take note of your comment about advertising and will do our best to take it into account in the future. Thank you again for your trust and for your 4/5 rating. We hope to see you soon on tompress.com!
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Frederic D.
Rating: 4 out of 5
following a purchase from 06/09/2024
I am satisfied with the quality of the products in my order. I have only one problem with the foam seals for my Reber vacuum packing machine, which has 2 of them. They are not sold as a pair, even though the wear is symmetrical. At 8 € each, I had to place 2 orders because I ordered them individually without knowing it.
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Response from tompress.com
Hello Frederic, thank you for your positive feedback on our tompress.com website. We are delighted to read that you are satisfied with the quality of our products. We have taken into account your comment about the foam seals on your Reber vacuum sealer and will try to improve this in the future. We hope that you will continue to trust our site for your future purchases. Thank you for your 4/5 rating. See you soon on tompress.com!
J
Johanna C.
Rating: 2 out of 5
following a purchase from 30/08/2024
Some scratches on the product
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Response from tompress.com
Hello Johanna, thank you for your review. We are sorry that you encountered some scratches on our product. We take note of your comment and will work to improve the quality of our products. We hope this will not prevent you from continuing to use our services.
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Catherine R.
Rating: 4 out of 5
following a purchase from 27/08/2024
Fast delivery, well packaged, nothing to complain about.
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website, we are delighted to hear that your ordering experience went well. Your satisfaction is our priority and we will continue to do our best to provide you with quality service. Thank you for your confidence, and see you soon on our site!
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Annie M.
Rating: 2 out of 5
following a purchase from 05/09/2024
Non-conforming item does not work on the chopper I have
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Response from tompress.com
Dear Annie , we have read your message and are sorry for the inconvenience.

Thank you for your call and for your photos. Our after-sales service will take care of your file so that you can have the right accessory for your chopper.

Sincerely ,
TomPress
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Quattrocchi G.
Rating: 4 out of 5
following a purchase from 04/09/2024
Fine
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Response from tompress.com
Good morning, Mr Quattrocchi,

Thank you for your review of our tompress.com website. We're delighted you enjoyed it. We always take our customers' feedback into account so that we can continue to improve our services. Please do not hesitate to contact us if you have any suggestions. We look forward to seeing you again soon.

Sincerely, [Your name] from the tompress.com team
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Marie-Héléne B.
Rating: 4 out of 5
following a purchase from 22/08/2024
everything is correct
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Response from tompress.com
Thank you for your positive feedback on our site, we're delighted to know that everything is to your satisfaction! We do our utmost to provide our customers with the best possible user experience. We hope to see you soon on tompress.com.
J
Jerome T.
Rating: 4 out of 5
following a purchase from 12/08/2024
Order received quickly and as expected. Very good products as always. Too bad the shipping costs are so high for each order.
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Response from tompress.com
Thank you for your review, Jerome. We are delighted that you were satisfied with your order on our website tompress.com. We do our best to offer quality products to our customers.
We take note of your comment about shipping costs and will try to improve this in the future.
C
Christian M.
Rating: 2 out of 5
following a purchase from 13/08/2024
Good logistics but poor product quality (manufacturing defect in the upper part of the press bowl). On August 21, I sent a message with a photo of the defect to infos@tompress .com without any reply.
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Response from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we are very sorry to hear of your dissatisfaction.
Due to a computer problem, we do not have access to messages from this period.
You can send your question by e-mail to [email protected].
Yours faithfully
TomPress.

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Frédéric M.
Rating: 3 out of 5
following a purchase from 29/07/2024
The capsules I ordered are of very good quality. But a big box for 100 capsules is not very durable! Have a nice day!
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Response from tompress.com
Thank you for your review, Frédéric. We are delighted to hear that you are satisfied with the quality of our capsules. However, we are aware that the packaging can be improved and we will take this into account for our next orders. Thank you and good day to you too.
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Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/08/2024
CLEAR
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Response from tompress.com
Hello, thank you for your rating and your positive review of our website tompress.com. We are delighted that you are satisfied with our services.
Have a nice day. Best regards.
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Brigitte L.
Rating: 3 out of 5
following a purchase from 11/08/2024
Fast delivery! A little disappointed by one of the books .
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Response from tompress.com
Thank you for your review Brigitte. We are sorry that you were not entirely satisfied with one of our books. We take note of your comment and will do our best to improve our service in the future. We thank you for your order and hope to see you soon on our site."
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Cyril F.
Rating: 4 out of 5
following a purchase from 10/08/2024
Tom press always on top as usual, a delivery company GEODIS, the delivery man, who had already come, refused to enter the garden and lowered the package on the road, I had to fight a few minutes for him to agree to put the pallet in front of my house.
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Response from tompress.com
Hello Cyril, thank you for your positive review of tompress.com! We are delighted to hear that you are satisfied with our services. Regarding your delivery experience with GEODIS and Le Livreur, we will inform our logistics department in order to improve the quality of our services. We hope to see you soon on our site. Thank you for your confidence. The Tom Presse team.
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Olivier B.
Rating: 4 out of 5
following a purchase from 08/08/2024
Use on a gas fire, very good. To see in time with the enamel of the pot if it does not degrade.
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Response from tompress.com
Dear Olivier, thank you for your feedback on our tompress.com website. We are delighted to know that you are satisfied with the use of our cooking pot on a gas fire.
Have a nice day. The Tompress team.
J
Jean-Claude C.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fast and attractive
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Response from tompress.com
Thank you for your review, Jean-Claude. We're delighted that you've enjoyed our tompress.com site. We strive to provide a smooth navigation and a relevant product selection for our customers. Please don't hesitate to come back to us if you need any help or advice. We wish you an excellent day!
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Anny D.
Rating: 1 out of 5
following a purchase from 06/08/2024
I received spices that were several months out of date and unusable.
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Response from tompress.com
Hello ,
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.

TomPress

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Sylvie J.
Rating: 4 out of 5
following a purchase from 07/08/2024
Good product Delivery time respected
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Response from tompress.com
Thank you for your positive review of our site, Sylvie. We are delighted that you are satisfied with our products and delivery times. We hope to see you soon on tompress.com.
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Celian S.
Rating: 4 out of 5
following a purchase from 05/08/2024
Order received quickly 2 broken jars but overall everything is fine
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Response from tompress.com
Thank you for your feedback, Celian. We are delighted that you enjoyed the speedy delivery of your order. We're sorry about the two broken pots.
We hope to see you soon on our site.
Have a nice day!
M
Marie France V.
Rating: 4 out of 5
following a purchase from 04/08/2024
satisfied with the product thank you
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Response from tompress.com
Hello Marie France, we are delighted that you are satisfied with our product on tompress.com. Your satisfaction is our priority and we look forward to continuing to offer you quality products. Thank you for your review and your 4/5 rating. See you soon on our site!
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Julien L.
Rating: 2 out of 5
following a purchase from 31/01/2024
The system for corking the bottles is strong, but the crimping bell doesn't do the job properly, it's 3/4 crimped. So I'm going to have to buy a new bell that fits properly 😭😭
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Response from tompress.com
Hello Julien, thank you for your feedback. We are sorry to hear that the crimping bell did not meet your expectations. We take note of your comments and will work to improve our product. Please do not hesitate to contact us if you need help in finding a suitable bell. We're here to help. Thank you for your trust and support. The Tompress.com team.
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Nathalie G.
Rating: 4 out of 5
following a purchase from 04/07/2024
The parcel was well packed and the product met my expectations.
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Response from tompress.com
Hello Nathalie, thank you for your positive feedback on our tompress.com website. We are delighted that you are satisfied with your order and the quality of our products. Don't hesitate to come back to us if you need anything. We wish you a pleasant day!
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Michel L.
Rating: 3 out of 5
following a purchase from 01/07/2024
Too much waste and loss
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Response from tompress.com
Thank you for your feedback.
The amount of loss depends on what you are squeezing.
Some small fruits unfortunately take a lot of loss.

If you have any questions, we'll be happy to help you get the most out of this product.
TomPress
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M. Christine D.
Rating: 2 out of 5
following a purchase from 01/07/2024
The product did not meet my expectations
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Response from tompress.com
Hello,

The product you have ordered corresponds exactly to its description and we have sent you an explanatory video to help you use it.
It was never mentioned in the product description that the model in question has a stopper.
The item fulfills its purpose perfectly, and the stopper would be of no additional use.
If you are not satisfied with this product, you can return it to us if it is still unused.
TomPress
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Julien L.
Rating: 1 out of 5
following a purchase from 29/06/2024
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
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Response from tompress.com
Hello Julien, we're sorry for the inconvenience.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
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Laurence A.
Rating: 1 out of 5
following a purchase from 27/06/2024
Either a part is missing or it's poorly designed. My jars are floating
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Response from tompress.com
Hello ,

Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
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Christian H.
Rating: 3 out of 5
following a purchase from 27/06/2024
I still haven't received my parcel
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Response from tompress.com
Hello,

As you were informed when you placed your order, one of the products you ordered is being restocked.

You will be informed of the departure of your order by email.

Thank you for your understanding.

TomPress.
J
Jacques G.
Rating: 3 out of 5
following a purchase from 25/06/2024
Tompress is not responsible for this drop in quality compared with those of twenty years ago.
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Response from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we're sorry to hear of your dissatisfaction.
TomPress
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Roger C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very good roasting system, would have liked a slightly larger dish
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Response from tompress.com
Thanks for your feedback, Roger. We're delighted that you like our roasting system. We'll take your suggestion for a larger dish into account and do our best to improve our products in the future. Thank you again for your trust and your high 4-star rating. Have a nice day!
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Eric G.
Rating: 2 out of 5
following a purchase from 19/06/2024
Very small quantity of oil (quantity not specified) and a red cap delivered and a black one ordered?I hope it will be ok?
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Response from tompress.com
Hello ,
The quantity of oil supplied is more than sufficient for all the choppers we sell.
The color of the cap has no influence on its function.

Should you require any further information, please do not hesitate to contact us.

TomPress
F
Frédéric M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Hello everyone, I'm satisfied with my purchase, but I'm taking off one star because the package was opened and right where there was the delivery note and a small item ordered, fortunately, it was neither lost nor stolen. I don't agree with the use of adhesive tape, but it would be a good thing to secure the parcels better, because between your warehouse and people's homes, there's a transport jungle! Thank you.
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Camille C.
Rating: 4 out of 5
following a purchase from 17/06/2024
To date, I've had no derogatory comments, and I hope they last. Congratulations. Best regards.
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