The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello,
We are delighted that the product perfectly meets your expectations.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
C
christian G.
Rating: 4 out of 5
following a purchase from 30/04/2026
no problem and fast delivery
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Response from tompress.com
Hello,
We are pleased that your order went well and that the delivery was fast.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
E
Evelyne L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
C
charlotte P.
Rating: 1 out of 5
following a purchase from 03/05/2026
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
C
CHRISTIAN T.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very fast and well received Thank you
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Response from tompress.com
Hello,
We are delighted that your package arrived quickly and in good condition.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
C
CLAUDINE G.
Rating: 2 out of 5
following a purchase from 30/04/2026
User manual too brief! Lacks a detailed explanation diagram of the product
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry that the user manual seemed too brief to you.
In order to provide you with a precise response and, if necessary, send you appropriate additional information, could you please let us know which item it is about?
Best regards,
Customer Service
Tom Press
J
JOEL P.
Rating: 4 out of 5
following a purchase from 29/04/2026
Good. Reliable site
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Response from tompress.com
Hello,
Thank you for your positive feedback and your trust.
We are delighted that your experience on our site has satisfied you.
Best regards,
Customer Service
Tom Press
P
Pascal V.
Rating: 2 out of 5
following a purchase from 27/04/2026
The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.
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Response from tompress.com
Hello,
We apologize for the inconvenience encountered.
Our after-sales service has taken your complaint into account and provided you with an appropriate solution.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
Y
Yves P.
Rating: 2 out of 5
following a purchase from 22/04/2026
1 bag for 4 was pierced
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Response from tompress.com
Hello,
We are sorry to learn that one of the received bags was pierced.
For this type of problem, we invite you to contact our after-sales service directly.
Best regards,
Customer Service
Tom Press
C
Corinne B.
Rating: 4 out of 5
following a purchase from 21/04/2026
Unless there was an error in sending additional grids to the grinder, I had to resend them and the exchange made by phone was very satisfactory. No commercial gesture was proposed, which is a shame since I had to bear the return and exchange costs.
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Response from tompress.com
Hello,
Thank you for your appreciation regarding the exchange made with our after-sales service.
The grids initially ordered did not correspond to the model of your grinder, which necessitated the intervention of our customer service to proceed with the exchange.
Regarding the return costs, these remain the responsibility of the customer in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
J
Jean M.
Rating: 4 out of 5
following a purchase from 20/04/2026
a transaction without problems and products that meet my expectations
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Response from tompress.com
Hello,
Thank you for your positive feedback.
Best regards,
Customer Service
Tom Press
A
arlette M.
Rating: 3 out of 5
following a purchase from 20/03/2026
a bit confusing to place an order especially regarding the payment
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Response from tompress.com
Hello,
We are sorry if the ordering and payment process seemed confusing to you.
Your feedback is well noted to improve the clarity and simplicity of our ordering process.
Best regards,
Customer Service
Tom Press
O
Olivier L.
Rating: 2 out of 5
following a purchase from 11/04/2026
The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived damaged and that the plate has a deformation.
For this type of situation, do not hesitate to contact our after-sales service, which will be able to handle your request and offer you an appropriate solution.
Best regards,
Customer Service
Tom Press
E
Elisabeth D.
Rating: 4 out of 5
following a purchase from 11/04/2026
Nothing to report
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
V
Vyacheslav O.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.
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Response from tompress.com
Hello,
We are pleased that the product has met your satisfaction.
We are, however, sorry for the delay encountered despite choosing express delivery and understand your disappointment. Your feedback has been taken into account to improve the quality of our delivery service.
Best regards,
Customer Service
Tom Press
A
Adrien P.
Rating: 1 out of 5
following a purchase from 09/02/2026
delivery times too long
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry that the delivery time did not meet your expectations.
Best regards,
Customer Service
Tom Press
J
Jean D.
Rating: 1 out of 5
following a purchase from 30/03/2026
Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge
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Response from tompress.com
Hello,
We acknowledge your feedback and are sorry to hear that our submission did not fully convince you.
Your opinion helps us improve the quality of our services.
Best regards,
Customer Service
Tom Press
B
Béatrice L.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
P
Patrick B.
Rating: 4 out of 5
following a purchase from 29/03/2026
Perfect
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
benoit C.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello, big problem with the delivery date, fortunately I wasn't really in a hurry. Product met my expectations.
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Response from tompress.com
Hello,
Thank you for your feedback and we are delighted that the product met your expectations.
We apologize for the delivery delay encountered and take your comment into account to improve our service.
Looking forward to seeing you again soon.
Best regards,
Customer Service
Tom Press
R
Raymond B.
Rating: 4 out of 5
following a purchase from 28/03/2026
Very good
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
M
Michel L.
Rating: 1 out of 5
following a purchase from 25/03/2026
You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!
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Response from tompress.com
Hello,
We are sorry for your dissatisfaction.
Our after-sales service has communicated the applicable return conditions in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
D
David H.
Rating: 2 out of 5
following a purchase from 18/02/2026
1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....
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Response from tompress.com
Hello,
We are sorry to learn that a tooth of the pinion was damaged during the reception of your order.
For this type of issue, please do not hesitate to contact us directly, as we have a dedicated customer service to provide you with a suitable solution quickly.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
J
Jean-Jacques G.
Rating: 2 out of 5
following a purchase from 26/03/2026
The product is not effective
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry to hear that the product did not meet your expectations.
Effectiveness may vary depending on usage, conditions of use, and adherence to the indicated recommendations. Please feel free to reach out to us so that we can advise you better.
Best regards,
Customer Service
Tom Press
H
Hatemane H.
Rating: 1 out of 5
following a purchase from 03/03/2026
Extremely slow delivery
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Response from tompress.com
Hello,
We apologize for the delivery delay encountered with your order. Some logistical constraints may unfortunately extend processing and transport times.
Thank you for your understanding.
Sincerely,
Customer Service
Tom Press
M
michel V.
Rating: 2 out of 5
following a purchase from 21/03/2026
a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We apologize for the delay in validating your transfer and understand your comment on this matter.
However, we are pleased that your order arrived at its destination and that the product was received correctly.
Best regards,
Customer Service
Tom Press
F
FRANCOIS R.
Rating: 3 out of 5
following a purchase from 26/03/2026
Compliant
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the product meets your expectations.
Best regards,
Customer Service
Tom Press
C
César T.
Rating: 1 out of 5
following a purchase from 19/03/2026
Not received
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Response from tompress.com
Hello,
During your order, you selected the delivery method "pickup". Your package has therefore not been shipped and is currently available for you in our exhibition hall.
Feel free to come and collect it during opening hours.
Best regards,
Customer Service
Tom Press
V
virginie M.
Rating: 1 out of 5
following a purchase from 24/03/2026
Not a very serious delivery box, my package arrived open.
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived open.
After checking, no item was missing from your package. However, we understand your dissatisfaction regarding the condition of the package upon receipt and will forward the information to the carrier to improve delivery quality.
Best regards,
Customer Service
Tom Press
D
dominique M.
Rating: 1 out of 5
following a purchase from 21/03/2026
Two broken jars in my package. Not located at the delivery point. Seen at home. Took photos but not enough to be refunded. Not great for distance selling. The delivery people don't care about anything. Package marked GLASS. so we respect that. Here it is.
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P
pascal M.
Rating: 1 out of 5
following a purchase from 20/03/2026
The package contained broken items (preserving jars) Order: GTWWEJ placed the complaint email sent on March 25, no response to date.
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G
gérard M.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
J
Jean François P.
Rating: 3 out of 5
following a purchase from 17/04/2025
excessively long delays that led to order cancellation and the establishment of a credit note in progress
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Response from tompress.com
Hello,
We sincerely apologize for the exceptionally long delay regarding your part.
We understand your dissatisfaction and thank you for your understanding.
Best regards,
Customer Service
Tom Press
L
Lionel L.
Rating: 4 out of 5
following a purchase from 18/03/2026
Satisfied with my purchase
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Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
C
claude J.
Rating: 1 out of 5
following a purchase from 16/03/2026
I ordered a seal for a vacuum machine with a photo of a plastic bag containing 2 seals (1 for the fixed part and 1 for the movable part) and since my daughter has the same machine, I put 2 quantities in my cart. Upon receipt, I only received 2 seals, but I paid the price for 2 lots! So I called, and there I was told that the photo is not contractual!!! I was about to contact the DGCCRF. I do not recommend.
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Response from tompress.com
Hello,
We are sorry for this misunderstanding.
However, it is clearly stated in the description of the ad that the product is sold individually. The quantity ordered corresponds to the number of seals received.
The photos are intended to illustrate the product, but the exact detail of the content is specified in the item description.
Best regards,
Customer Service
Tom Press
B
brice J.
Rating: 4 out of 5
following a purchase from 14/03/2026
Good
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Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
A
Arnaud P.
Rating: 1 out of 5
following a purchase from 15/03/2026
Device that does not work and has not been tested by the company Tom Press. After contacting them, we had to return the device at our expense. 19€ for return for 80€ purchase. Company to avoid... Many messages on Google reviews identical to mine...
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry for the inconvenience caused with your device. Your order has been fully refunded.
Your comments help us improve our controls and our service so that this does not happen again.
Best regards,
Customer Service
Tom Press
D
Daniel B.
Rating: 4 out of 5
following a purchase from 13/03/2026
Yes, satisfied with the delivery and the product. Thank you very much, could you send a catalog with prices, thank you
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery and the product have satisfied you. You can order our catalog directly from our website.
Best regards,
Customer Service
Tom Press
E
edmond J.
Rating: 1 out of 5
following a purchase from 06/03/2026
good products, fast delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that our products and our delivery have satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
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