Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1, 2, 3 and 4 stars

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E
Eliane M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Everything was impeccable as always. Thank you
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A
Arnaud B.
Rating: 3 out of 5
following a purchase from 27/02/2024
Delivery time out of date...not usual... we'll see next time?
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Olivier L.
Rating: 1 out of 5
following a purchase from 06/02/2024
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

TomPress
F
Françoise J.
Rating: 4 out of 5
following a purchase from 11/12/2023
Excellent quality, but protective film requires complete disassembly for removal
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Alain M.
Rating: 3 out of 5
following a purchase from 02/04/2024
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.

TomPress
R
Rose M.
Rating: 1 out of 5
following a purchase from 24/11/2023
Not the right product for a 2-month wait
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

TomPress
J
Jean-Marc B.
Rating: 4 out of 5
following a purchase from 23/10/2023
A little pricey, but great choice of good quality products, delivered quickly.
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M
Michel M.
Rating: 4 out of 5
following a purchase from 06/03/2024
satisfied with material ordered and delivered on time
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Roger C.
Rating: 3 out of 5
following a purchase from 04/04/2024
Insufficient packaging, bottom warped in transit.
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Response from tompress.com
Hello Sir and thank you for your review. We hope that the products were delivered to you in good condition. We will do our best to pack and cushion the goods to ensure that they can be transported quickly and cheaply.
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
N
Nadine F.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good service. Thank you
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Gerard M.
Rating: 1 out of 5
following a purchase from 16/11/2023
Use of the item wrong in the description and the seller does not accept the return. Useless purchase and lost for me.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
A
Alain G.
Rating: 1 out of 5
following a purchase from 05/03/2024
Poor quality, warps when heated
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.


If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.
M
Michel B.
Rating: 4 out of 5
following a purchase from 14/03/2024
Impeccable on-time delivery
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Solutions T.
Rating: 4 out of 5
following a purchase from 13/03/2024
Very happy with the product so far
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J
Jean-Claude D.
Rating: 1 out of 5
following a purchase from 25/03/2024
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
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Response from tompress.com
Concerns another order, which was reimbursed on 21/03.
P
Patrick L.
Rating: 2 out of 5
following a purchase from 22/01/2024
not convinced to weed gravel driveways
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

TomPress
G
Gilles D.
Rating: 4 out of 5
following a purchase from 22/11/2023
Very good
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Maurice L.
Rating: 1 out of 5
following a purchase from 28/11/2023
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.

TomPress

B
Benjamin R.
Rating: 4 out of 5
following a purchase from 29/03/2024
Very good but expensive compared to other sites!
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Jean-Pierre R.
Rating: 3 out of 5
following a purchase from 19/03/2024
JUST READ MY MAIL TO THE SALES DEPARTMENT A totally unsuitable and unusable product
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Response from tompress.com
Thank you very much for taking the time to share your impressions with us.

Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.

We look forward to hearing from you.

Tom Press
A
Alain L.
Rating: 4 out of 5
following a purchase from 31/01/2024
Perfect
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Isabelle B.
Rating: 4 out of 5
following a purchase from 21/11/2023
Quick ordering system and delivery time Good product that meets my expectations, alas with instructions that are too basic (but I managed to get by). Tompress should nevertheless conduct a post-shipment satisfaction survey to improve the customer experience.
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H
Henri B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Very average device, not professional at all
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.

We look forward to serving you again and providing you with a better experience.

We wish you a pleasant day.

TomPress.
D
Dominique E.
Rating: 4 out of 5
following a purchase from 03/04/2024
Very good
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Raphael J.
Rating: 4 out of 5
following a purchase from 25/03/2024
Quick dispatch of a cracked plastic part, but does not affect its operation in any way.
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Louis-Philippe H.
Rating: 3 out of 5
following a purchase from 16/10/2023
Well received, but I'm a bit disappointed with the quality vs price. The structure is very light and the lock is very fragile. The mesh is too large and lets mice through. I had to double up with a smaller mesh. Many thanks to you
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V
Valerie T.
Rating: 4 out of 5
following a purchase from 29/01/2024
Compliant
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A
Ariane P.
Rating: 1 out of 5
following a purchase from 25/10/2023
unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.

Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.

TomPress
J
Jean-Paul R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Nothing to say about the funnel. The filters are too fine and clog up immediately, even with slightly cloudy pre-filtered liqueurs. Two days to filter 1 liter!
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Response from tompress.com

Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.

When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.

TomPress
C
Catherine G.
Rating: 1 out of 5
following a purchase from 11/12/2023
The vinegar tap was missing
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

We remain at your disposal.

Best regards.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
www.tompress.com
P
Patricia M.
Rating: 1 out of 5
following a purchase from 12/12/2023
Not received the right basket, very disappointed.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

We remain at your disposal.

Best regards.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
www.tompress.com
B
Bruno F.
Rating: 2 out of 5
following a purchase from 22/11/2023
I have no news about my order
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.

In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.

We are at your disposal by phone or e-mail from Monday to Friday.

We look forward to serving you again and providing you with a better experience.

We look forward to hearing from you.

Yours sincerely

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
www.tompress.com
I
Il E.
Rating: 1 out of 5
following a purchase from 02/01/2024
thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.

We look forward to serving you again and providing you with a better experience.

We remain at your disposal.

Yours sincerely

Tom Press
N
Nicole R.
Rating: 4 out of 5
following a purchase from 27/11/2023
Very serious site
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L
Liliane B.
Rating: 4 out of 5
following a purchase from 15/11/2023
the only reproach is a too long wait for you to be restocked on this article
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Socca R.
Rating: 1 out of 5
following a purchase from 19/12/2023
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
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Response from tompress.com
Hello,

Thank you for your message.

We expect to restock your items within 1 to 2 weeks.

You will be informed of the departure of your order by email.

Thank you for your understanding.

We remain at your disposal.

Sincerely yours.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
www.tompress.com
A
Alex M.
Rating: 2 out of 5
following a purchase from 27/11/2023
no opinion to give as order not received. Delays are too long
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Response from tompress.com
Hello,

Thank you for your message.

We are waiting for the restocking of some of your items.

You will be informed of the departure of your order by e-mail.

Please contact us if you wish to modify your order to receive items already in stock.

We remain at your disposal by telephone and e-mail.

Best regards.

Sylvère Dupont de Lataulade

Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE

Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
www.tompress.com
P
Pierre M.
Rating: 4 out of 5
following a purchase from 09/11/2023
CORRESPONDS TO NEEDS
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Acheteur Vérifié
Rating: 3 out of 5
deplorable condition of the parcel fortunately not fragile
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A
Acheteur Vérifié
Rating: 4 out of 5
very happy!
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