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A
Rating: 4 out of 5
item as advertised, careful packaging, fast delivery
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I think I'll receive the order soon enough.
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A
Rating: 2 out of 5
after more than a year of waiting and several calls or the answer was in 15 days the delivery, finally the availability of the product, in gray because in red I think that never that available me which was until now satisfied with tom press I am VERY DECU why propose products which one cannot have, I think that the made in France takes a blow a Chinese product arrives in 15 days
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Response from tompress.com
Hello, We apologize for the delay. The vinegar maker is handcrafted in Portugal. We have informed you of the production and restocking difficulties for this item. Best regards.
A
Rating: 4 out of 5
Very happy with the product. But received with a broken tray.
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A
Rating: 4 out of 5
machine meets my expectations and is efficient. tests over the past week on 100% ibérico bellota cured ham were perfect! same for cured sausage, bread, eggplant etc. for carpaccio, it's better to chill the meat in the freezer, without freezing it of course. otherwise, cleaning is a little more complex than indicated, so use a flathead screwdriver and a 13 mm wrench.
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A
Rating: 3 out of 5
Item as described. Unfortunately, I had to send an email because I hadn't received my item (I waited 2 weeks) and I was told "out of stock until August".
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A
Rating: 4 out of 5
very fast shipment beyond my expectations.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery, product as described
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Received a copper basin to be used on induction. The manufacture of this object being deplorable, I immediately informed Tompress who solved the problem, good return sent within three days ..!
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Response from tompress.com
Hello, a file has been opened with our after-sales service. We have informed the manufacturer of this design problem. We have sent you a prepaid return slip to return the basin to us. Best regards.
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Simple, fast and effective. A little disappointed by the product which takes a long, long time to heat up and by the plastic tap which has a cruelly ridiculous flow rate.
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V
Rating: 1 out of 5
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
A
Rating: 4 out of 5
Impeccable delivery service. The cost of transport is rather high.
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A
Rating: 1 out of 5
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
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Response from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
A
Rating: 4 out of 5
I did receive my order for 1l bottles, but I preferred the same 0.5l bottles, but they were no longer available, even though they were on the inventory of items for sale! too bad.
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Rating: 4 out of 5
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Rating: 4 out of 5
a handle on the pan became detached and had to be glued back in place
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or by email at [email protected] to let us know about the problem you are experiencing. Best regards.
A
Rating: 4 out of 5
faster delivery
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A
Rating: 3 out of 5
the delivery was fast, the WECK jars were as described but did not have the closing hooks. i was therefore unable to use my jars. i did not find any particular specification on the site on this subject.
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Response from tompress.com
Hello, Weck hooks are sold separately from the jars. We mention this on the product sheet. Best regards.
A
Rating: 4 out of 5
good product, but shipping costs have really increased the price of this item (I found it cheaper today near me - and of course without shipping surcharges).
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A
Rating: 4 out of 5
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Rating: 3 out of 5
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A
Rating: 2 out of 5
I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.
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Response from tompress.com
Hello, We were out of stock on the 30 and 32 cm socca dishes when you placed your order. The restocking of the 32 cm was postponed by the supplier, so we were able to offer you the 30 cm as a replacement. Best regards
A
Rating: 2 out of 5
2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed
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Response from tompress.com
Hello, We have not received your complaint email. Please send it back to [email protected] so that our customer service can process your request. Best regards.
A
Rating: 4 out of 5
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A
Rating: 2 out of 5
Defective equipment
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A
Rating: 2 out of 5
Good product but late delivery 8 days after order.
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A
Rating: 4 out of 5
a bit expensive
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A
Rating: 2 out of 5
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
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Response from tompress.com
Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
relationship management, transport and packaging.
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A
Rating: 3 out of 5
The product description could be more precise and complete.
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A
Rating: 4 out of 5
The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.
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A
Rating: 4 out of 5
R A S .......... fast
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Rating: 4 out of 5
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