Customer reviews of tompress.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/05/2023 à 06h08

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Acheteur Vérifié

Rating: 3 out of 5

Published on 29/05/2023 à 11h28

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Acheteur Vérifié

Rating: 2 out of 5

Published on 29/05/2023 à 08h35

I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.

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Response from tompress.com Published on 31/05/2023

Hello, We were out of stock on the 30 and 32 cm socca dishes when you placed your order. The restocking of the 32 cm was postponed by the supplier, so we were able to offer you the 30 cm as a replacement. Best regards

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Acheteur Vérifié

Rating: 2 out of 5

Published on 29/05/2023 à 08h05

2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed

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Response from tompress.com Published on 31/05/2023

Hello, We have not received your complaint email. Please send it back to [email protected] so that our customer service can process your request. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2023 à 07h15

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Acheteur Vérifié

Rating: 2 out of 5

Published on 29/05/2023 à 06h30

Defective equipment

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Acheteur Vérifié

Rating: 2 out of 5

Published on 25/05/2023 à 12h14

Good product but late delivery 8 days after order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/05/2023 à 07h50

a bit expensive

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Acheteur Vérifié

Rating: 2 out of 5

Published on 25/05/2023 à 07h06

I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.

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Response from tompress.com Published on 25/05/2023

Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 10h41

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 09h00

relationship management, transport and packaging.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 22/05/2023 à 08h03

The product description could be more precise and complete.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 07h57

The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 06h31

R A S .......... fast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 19h03

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 18h30

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 10h57

Mail not received for delivery Deliveryman top bone

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Acheteur Vérifié

Rating: 2 out of 5

Published on 15/05/2023 à 08h37

Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours

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Response from tompress.com Published on 16/05/2023

Hello, the appliance has two heating intensities. Please make sure you select the right intensity so that your vegetables don't stick. Best regards.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/05/2023 à 09h49

Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......

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Acheteur Vérifié

Rating: 2 out of 5

Published on 08/05/2023 à 12h03

Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois

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Response from tompress.com Published on 10/05/2023

Hello, We apologize for the inconvenience. You have paid 5.90 for delivery within 48 to 72 hours. We also offer express delivery (24h) in our delivery options. Kind regards

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Acheteur Vérifié

Rating: 3 out of 5

Published on 08/05/2023 à 07h32

no diameter information, see brief instructions on label, must weigh bags to deduce diameter

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2023 à 06h07

Everything is of good quality. My only downside is that I don't know how to use the sausage mix because there's nothing on the website to explain how to use it.

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Response from tompress.com Published on 10/05/2023

Hello, for the dry sausage mix, use 25 g. of mix per kg and season to taste with salt and pepper. Best regards

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/05/2023 à 15h04

better product info

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Acheteur Vérifié

Rating: 2 out of 5

Published on 01/05/2023 à 14h45

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/05/2023 à 13h06

Hello, As I am waiting for the delivery of my order, I cannot answer to the evaluation of the product. I am sure that I will not be disappointed. Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 16h41

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/04/2023 à 09h48

You recently added these items to your shopping cart

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Response from tompress.com Published on 29/11/-0001

but you haven't completed your order.""

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Acheteur Vérifié

Rating: 3 out of 5

Published on 24/04/2023 à 09h38

Shipping costs are still very expensive. Personally, I was unlucky with the item I ordered (numerous defects, damaged...). However, the sales department got back to me and took my complaint into account.

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 08h24

Speed of parcel delivery.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/04/2023 à 07h12

Not received

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Response from tompress.com Published on 25/04/2023

Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h37

The product ordered is compliant. However, the pricing information was not very clear. Maybe I'm stupid because the answers to my request for clarification were a bit ironic"........."

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h22

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h18

Respecting the deadlines announced at the time of the order?!...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h12

Very satisfied. Product completely conforms to the order. Delivery times respected.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/04/2023 à 13h09

Undelivered goods to date

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Response from tompress.com Published on 19/04/2023

Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/04/2023 à 03h56

I didn't receive my parcel, nobody called me.

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Response from tompress.com Published on 18/04/2023

Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/04/2023 à 18h05

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Verifizierter Käufer

Rating: 3 out of 5

Published on 10/04/2023 à 07h03

Delivery and service are ok. Unfortunately, the quality of the product is poor. - Lock only attached with one screw, second screw missing - Wood torn in several places Wood splintered in some places I'm keeping the cabinet anyway, as I was able to repair most of the defects.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/04/2023 à 06h40

++ products meet my requirements. - long lead times probably due to breakage - - a lot of paper for packaging in a too large box

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 17h56

Easy enough to assemble. I have yet to test it!

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