The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
bjr; I am satisfied with the products (gimbals), but I would like to get a good discount if I need more".
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Response from tompress.com
because this product is very expensive! as I was in a hurry
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Acheteur Vérifié
Rating: 3 out of 5
Fiberglass mat broke after 2h00 of use
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Response from tompress.com
Hello, We apologize for the inconvenience. Please send us a photo to [email protected] so that we can find a solution. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll
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Response from tompress.com
Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
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Response from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
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Response from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The labels crinkle, very thin compared to the one I bought previously, another brand, which unfortunately are no longer on sale. On the other hand, there's nothing to say about order tracking and delivery.
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Acheteur vérifié
Rating: 2 out of 5
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Response from tompress.com
Hello, we've noticed a dissatisfaction, can you tell us more? Can we help you? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che
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Response from tompress.com
Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!
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Acheteur Vérifié
Rating: 3 out of 5
Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate
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Acheteur Vérifié
Rating: 3 out of 5
I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......
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Acheteur Vérifié
Rating: 4 out of 5
information and support. The products are always of good quality. Bradley smoker+cold smoke kit. Extra, as a replacement for a purely manual smoker, this smoker becomes pure happiness. A real pleasure hot or cold, everyone enjoys it.
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Acheteur Vérifié
Rating: 4 out of 5
I was satisfied on the whole, except for the delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Faulty machine, complicated soap!
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Response from tompress.com
Hello, I'm sorry that the item has broken down, the necessary steps have been taken and the refund is in progress. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
compliance with invoiced delivery = 0/10
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Engine assembled and tested with 2 birds Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
We were aware of the quality of the products ordered (this is our second order of these) and that's why we chose Tompress. However, we regret having had to wait since September 2022 for our order to be delivered (and even then, it was delivered following a request on our part) due to the out-of-stock condition of a small item (insignificant in relation to the
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Acheteur Vérifié
Rating: 2 out of 5
after clicking on the grid it was the knife that was shipped!!! so bad service!!!
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Response from tompress.com
Hello, your order confirmation states that you ordered a chopper knife, which is why you received the knife you ordered. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast and compliant service. Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Accuracy and speed of service.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
I was delivered 24 bottles of wine instead of 24 bottles of cider. My contact acknowledged the error on 07 02 and promised me a new delivery. Since then I have had no news and no response to the emails I send.
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Response from tompress.com
Hello, We apologize for the inconvenience. The product sent is indeed the wrong one. In order to send you your order, we have launched a new replenishment because as you had seen, you had ordered the last batches. As soon as we receive it, we'll send you the 2 batches you ordered. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello ! The drowned may be beatified, but they're still drowned. It's good for tompress to understand that when he posts a recipe on his magazine, he has to be very careful. I'm referring to the merguez and its 20g of salt per kg, which makes the product almost inedible. I tried 15g per kg, and it seems that at 12g the whole thing becomes inedible.
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Acheteur Vérifié
Rating: 4 out of 5
The reliability and responsiveness of the service.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
Order placed and not received in full but paid on all. However staff always accessible on the phone we are waiting for the continuation of our delivery
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Response from tompress.com
Hello, As agreed, we will send you the rest of the order as soon as it is back in stock. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Package delivery time
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Speed of delivery
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Acheteur Vérifié
Rating: 4 out of 5
The items sold are not detailed enough, especially the accessories.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, First of all, I ordered a 12 cm diameter frying pan which gave me complete satisfaction. Secondly, I ordered a 24 cm diameter frying pan, which is unusable on an electric hotplate, because the bottom is not perfectly flat. It would be better suited to a gas hob.
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Response from tompress.com
Hello, the frying pan you ordered is compatible with all burners except induction, with a gradual increase in power. Perhaps this is the case for you? Our after-sales service has been informed of your dissatisfaction and is awaiting further information under reference 30455. Please provide them with the necessary information to continue the process. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Top products Slow shipping
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Cocotte very damaged, I am 67 years old and I trusted this company, more than disappointed. I can't put pictures because I don't know how to do it and I don't have anyone who can do it for me.
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Response from tompress.com
Hello, We apologize for this inconvenience. A file has been opened with our after-sales service, which is trying to offer you the best solution. It is true that with the impossibility of seeing the problem with the help of photos and that of returning the article to us, we can see no better than the gesture proposed on 28/02/2023. Yours sincerely
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