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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
telephone reception with a call back and a response to the request for a very professional and friendly product. product received very quickly Thank you.
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Rating: 3 out of 5
Fast delivery, as ordered.
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Rating: 4 out of 5
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Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
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Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
The tagine dish has been carefully packed and protected. Fast delivery
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Rating: 4 out of 5
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Rating: 4 out of 5
product speed and conformity
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Rating: 4 out of 5
It was a fragile item. The carrier should have waited until unpacking to make sure everything was OK. Fortunately, no problem
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Rating: 4 out of 5
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Rating: 4 out of 5
very good delivery the parcel arrived on time and in good condition nothing to say it's perfect
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Rating: 1 out of 5
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Response from tompress.com
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
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Rating: 4 out of 5
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Rating: 3 out of 5
The delivery time is much longer than announced on the site (1 week for me instead of 48h announced). Nor did I receive an e-mail telling me that my parcel had been delivered.
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Rating: 4 out of 5
Nothing to say
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
good product quality.
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Rating: 3 out of 5
The legs bent and my paella on the floor not happy at all
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Response from tompress.com
Hello, Sorry for the inconvenience. Could you please send us a photo of the tripod? Please contact us on 05 63 71 44 99 or [email protected].
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Rating: 4 out of 5
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Rating: 2 out of 5
2 1/2 months for a meat funnel is too long. I will no longer order from this site.
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Rating: 3 out of 5
The product delivered is less attractive than the one seen on the Internet. The visual is not always reliable ...
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Rating: 3 out of 5
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Rating: 1 out of 5
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
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Rating: 1 out of 5
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
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Response from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.
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Rating: 3 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Well-constructed site, effective product description
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Rating: 3 out of 5
THE CLAWS ARE NOT MADE OF STAINLESS STEEL AND RUST IN CONTACT WITH WATER
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Rating: 4 out of 5
Fast compliance. To be recommended Reading is not easy!
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Rating: 2 out of 5
I was not informed of the delay in delivery which was very very long in coming; I do not know if I will recommend.
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Rating: 2 out of 5
No communication on the progress of the order, order placed more than 4 weeks before Christmas and 3 days before Christmas Eve still nothing, I had to call again to be told that my order will leave on Dec 26. Very disappointed, I used to order several times a year. That's it, I'm going to use a competitor from now on...
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Rating: 4 out of 5
nothing more. Please continue
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Rating: 3 out of 5
Delivery two months after order.
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Rating: 4 out of 5
The products are compliant. On the other hand a big delay of delivery for a delivery announced in 48h working days There we were more on 7 working days, even if you are not responsible for the delay, a gesture on the next order would be welcome thank you in advance
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Rating: 4 out of 5
fast delivery even though a lead time was announced, pleasant surprise
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Rating: 4 out of 5
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