Customer reviews of tompress.com

Delivery error on the merchandise. This can happen. Except that I reported the problem right away. I was told that a customer service ticket was opened and that I would be contacted within 72 hours max (?!). The deadline has long passed and no news. I have a hard time understanding why the error was not corrected immediately and the package resent.

Broken material !!

Spices received hard as a block of ice and with an expiration date at the end of March 2026

My last order was poorly packaged. As a result, the baking dish is slightly dented. I reported it, and the company generously offers me a discount of €0.67! I suggest they give it to the warehouse worker so he can do a better job packing the parcels.

Unclear information about delivery methods. Delivery time not in accordance with what was announced on the site, even though the ordered products were not indicated as missing. Very average carrier. Even claimed that the street leading to my home was impassable on 09/03/2026???

Unless I am mistaken, I ordered a plow and a hay rake for a miniature tractor at €14.95 each and I received two plows. Order ZJSPVHIHQ. Would it be possible to receive the hay rake?

not the expected quality.

The mixer is a bit too heavy for me, I did not anticipate this.

difficult to have a complete order

It's difficult to place an order, I had to do it several times. I'm not an internet champion. There are some!

I ordered one from them that I received 4 days ago, and what was my surprise to find that it was all scratched. So I called TomPress, and I was told that I shouldn't have accepted the package at the post office, and I was taken aback, it's the first time I've heard such a thing. Anyway, after insisting, the person finally told me to send an email to customer service, which I did within the hour that followed. And since then, no response from them, not even an acknowledgment of receipt of my request. So 4 days later, I called them back, and they told me that the attached photo does not display, and asked me to send a PDF. I immediately complied, asking for an exchange or a refund. I find that their after-sales service is not effective which does not bode well for the future .....

Not at all satisfied: supposedly sold in a set, upon receiving the package there was only 1 seal inside. I needed 2 but given the shipping cost (which doubles the price of the part) I did not order a second time.

I did not receive the expected quantity and very late

Very good product but postal delivery very late

Order placed in July. Partial delivery at the end of February for products indicated in stock at the time of the order. Emails for information ... No response.

... delivery not in accordance with my order, a green product ordered, delivery of a white color .. and no response to my two complaints!!

a packaging totally disproportionate compared to the small plastic tray ordered. Waste.

I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference

Good quality

The delivered part does not match the sterilizer model

Fast shipping and in accordance with what I ordered.

Products that meet my expectations, fast delivery I recommend tom press

A little bit more expensive than elsewhere

There is a crack on the spatula

Great service thank you very much. Salvator

Very serious fast delivery

Order placed on November 25, 2025 received on February 20, 2026 !!!

Product meets expectations. Not yet used. Product ordered in August 25, delivered in February 26. No information from Tom Press regarding the reasons for the delivery delay. A bit disappointed with Tom Press's customer service.

I have placed several orders on Tom Press and so far I have never been disappointed. Quality products

Some items were damaged in the package

Everything went well I received my item however I paid for the item twice when I only wanted one

I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next

Ordered items very well. As for the delivery, I had to wait until I contacted your company a month later to find out that an item was out of stock. Regarding the delivery, it was the carrier who informed us, the company did not send us any information.

I make at least one comment per year without receiving any discount vouchers in my last disappointed package

Received my order, but not yet used!!!

Great

Person on the phone just kind

Our package arrived intact, inside we had a box with a stove. The faucet of the stove was broken upon unpacking, Tompress does not want to know anything because we had 72 hours upon receipt of the package... to turn to the carrier who in this case is not at fault! The faucet was broken before that, it was meant to be a gift and it was therefore not opened right away. This was the last order with Tompress, it is the first time we encounter such a miserable customer service and such incompetent staff when ordering online.

Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much

Correct