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A
Rating: 4 out of 5
Receiving the equipment requires
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
Expensive item sold without assembly instructions. Without hot and cold heating accessories (thermometer type, etc.).
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Response from tompress.com
Hello, The smoker is sold only with the items listed in the full item description. We offer this model in a set under the reference fumktpfro, which includes the adapted cold smoke accessory and sawdust. You'll also find smoker accessories on our site: resistors, thermometers, books, grates and hooks. Best regards.
A
Rating: 4 out of 5
The contact with the interlocutor, the speed of response and the responsiveness to repair any errors. Very good, continue.
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Response from tompress.com
Thank you very much. See you soon.
A
Rating: 3 out of 5
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
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Response from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Beautiful equipment Functional
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Disappointed with the delivery time of over a month. Order placed on August 26, received first week of October. The spindle-turning product was on the site and available within a fortnight.
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A
Rating: 3 out of 5
delivery times
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G
Rating: 4 out of 5
Very correctly handled
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A
Rating: 3 out of 5
Delivery time of more than a month because an item was out of stock at the supplier's and ended up not being available at all!
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A
Rating: 3 out of 5
unfortunately two small jars broke in the parcel
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Response from tompress.com
Hello, Could you please send us the packing slip with the reservation issued, so that we can take the necessary steps to claim compensation for the breakage? Please send all the details directly to Tom Press: [email protected] Kind regards.
A
Rating: 4 out of 5
Choice of equipment, clear descriptions, competitive prices
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A
Rating: 4 out of 5
The delivery was fast and correct. Too bad I didn't get the follow-up before the delivery man called me.
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A
Rating: 3 out of 5
I would appreciate a message informing me of the delay in delivery.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Was able to make up for a missing item quickly. Delivery service is well assured.
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A
Rating: 4 out of 5
The stand deserves to be improved, with 2 attachment points to prevent the device from moving during handling.
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 4 out of 5
Cross-border speed and purchasing quality (for now)
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A
Rating: 4 out of 5
Make eglantines and it was great of course to see in time.je vous fais la pub. I'm disappointed so far. Thank you very much. Maybe a little expensive compared to others.
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A
Rating: 1 out of 5
furniture delivered with nothing to do with what was ordered (300). poor quality and twisted. since then, after-sales service has responded very slowly. in short, fast delivery but...bad product!
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Response from tompress.com
Hello, We apologize for this inconvenience. Your SAV file is currently being processed. We are doing our best to shorten the processing time of your complaint. Best regards.
A
Rating: 4 out of 5
Product corresponds well to expectations. Delivery time and terms.
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A
Rating: 3 out of 5
You'd need to make a bubbler with a larger 4.5 or 5 SMD diameter that's compatible with the barrel orifice.
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Response from tompress.com
Hello, an adapter for a large bubbler can surely solve your problem. Please feel free to have a look at: https://www.tompress.com/A-1344-adaptateur-pour-barboteur-grand-modele.aspx Kind regards.
A
Rating: 2 out of 5
Delivery time much too long if I don't phone I think I'm still waiting for my delivery Very disappointed.
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Response from tompress.com
Hello, We do our best to reduce the restocking time for out-of-stock items. Once shipped the order was able to be routed and delivered within 48 hours. Best regards.
A
Rating: 4 out of 5
gloves are sold for food" when that's not what's on the box."
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Response from tompress.com
Hello, your comment attracts our attention, could you please give us more details? A photo of the glove box received by e-mail would be much appreciated. If you have any other information to share with us, please let us know. The e-mail address for contacting us: [email protected] Thank you in advance. Best regards.
A
Rating: 3 out of 5
An average rating for the following reasons: - The relatively long shipping time. - Geodis, the carrier proposed by Tom Press, only delivers from Monday to Friday, and imposes a time slot of 8am to 6pm, which means you lose a whole day...
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A
Rating: 4 out of 5
This time, the parcel was less well packed, with less care. The previous time, I had appreciated the packaging and pointed it out.
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A
Rating: 4 out of 5
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A
Rating: 2 out of 5
poorly designed and too fragile! might as well buy SEB
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Response from tompress.com
Hello, I'm sorry that this appliance is not to your liking. Please give us more details about the difficulties you encountered. Our advisers can surely help you and give you complete satisfaction. Best regards.
A
Rating: 4 out of 5
The kindness of your hostesses on the phone!! very pro bravo to Sophie.
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Response from tompress.com
Thank you for the compliment See you soon for the fifth star
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
the diversity of your often expensive offer
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A
Rating: 4 out of 5
Very practical Glass bowls instead of plastic ones
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