English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
-
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast delivery, only downside, product (sterilizer) more expensive than Mathon.
Translated reviews
A
Rating: 3 out of 5
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
The precautions taken to ensure that the product arrives intact
Translated reviews
A
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Choice and speed of delivery
Translated reviews
A
Rating: 1 out of 5
-
Translated reviews
A
Rating: 1 out of 5
Ordered in February and received in August!
Translated reviews
A
Rating: 4 out of 5
I bought this equipment and it works very well, but the description mentions a nozzle: where is the nozzle? Thank you for your reply Vacuum pump
Translated reviews
Response from tompress.com
manual pressure relief valve
A
Rating: 3 out of 5
Product not precise
Translated reviews
A
Rating: 4 out of 5
Bassin a little too low
Translated reviews
A
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
Translated reviews
Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
As usual, no problem
Translated reviews
A
Rating: 4 out of 5
find materials that are more or less suited to my needs, but a wider selection (dimensions) would be welcome
Translated reviews
A
Rating: 4 out of 5
Responsive after-sales service. On the other hand, delivery tracking needs to be improved. I had to go to the delivery address three times after announcing three different delivery dates.
Translated reviews
A
Rating: 3 out of 5
shipping costs too high
Translated reviews
A
Rating: 4 out of 5
Very good, heavy-duty cardan shafts
Translated reviews
A
Rating: 4 out of 5
perfect product, identical to the presentation, easy to use i recommend
Translated reviews
A
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
Translated reviews
A
Rating: 4 out of 5
for the first time that I order, I am not disappointed and you are reactive when answering the phone.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 2 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Le site
Translated reviews
A
Rating: 2 out of 5
The crocheted ones I ordered and received are much too short. When I ordered them on your website, no length was mentioned. I won't be able to use them with such a short length. I'm attaching a photo of a hook I already had that is the right length with one of your small hooks I received. You'll see the difference. And if you have hooks
Translated reviews
A
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
Translated reviews
A
Rating: 4 out of 5
On transport
Translated reviews
A
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
Translated reviews
A
Rating: 4 out of 5
fast order dispatch
Translated reviews
A
Rating: 4 out of 5
Catalog item
Translated reviews
A
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
A
Rating: 4 out of 5
Interesting value for money, but the bottom is a little weak. For dishes, be careful when the crate is placed on the floor... 25kg maximum load limit quickly reached.
Translated reviews
V
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
Translated reviews
Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
A
Rating: 4 out of 5
Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.
Translated reviews
Response from tompress.com
Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.