The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.
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Response from tompress.com
Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.
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Verifizierter Käufer
Rating: 4 out of 5
Very courteous, good delivery service
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verified buyer
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
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Response from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Jars do not seal on sterilization
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Response from tompress.com
Hello, what do you mean? Please contact our customer service to clarify the use of these jars and find a suitable solution. You can contact us on 05 63 71 44 99 or [email protected] or via the website: https://www.tompress.com/PS-contact.aspx. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello Delivery
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Acheteur Vérifié
Rating: 1 out of 5
The dish has not been delivered
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Response from tompress.com
Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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Acheteur Vérifié
Rating: 1 out of 5
Package not yet received
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Response from tompress.com
Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Response from tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
good value for money.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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Acheteur Vérifié
Rating: 4 out of 5
Package very well packed. Fast delivery. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
I liked the speed of delivery..... I didn't like the fact that there was no bolt on the tap step.
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Acheteur Vérifié
Rating: 4 out of 5
Good telephone reception Good product Very average carrier delivery
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery perfect
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Acheteur Vérifié
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
1 broken pot
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Response from tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Item corresponds to expectations.
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Acheteur vérifié
Rating: 4 out of 5
Very happy with my purchase. Quick receipt of the order. And above all, very good packaging of the product received in impeccable condition.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
no comment, everything's fine
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Acheteur Vérifié
Rating: 4 out of 5
Descriptive choice
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Acheteur Vérifié
Rating: 4 out of 5
Hello Tompress, Fully satisfied with the order. Mission accomplished for you as a salesperson. Compliments to your two switchboard operators (Samantha and Sophie) for their welcome and competence. JMM Photo.
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verified buyer
Rating: 1 out of 5
You lied about paying taxes in the price
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Acheteur Vérifié
Rating: 4 out of 5
as requested
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Acheteur Vérifié
Rating: 1 out of 5
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
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Acheteur vérifié
Rating: 2 out of 5
More than five months between order and delivery - that's not serious!
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Response from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
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