The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Response from tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
good value for money.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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Acheteur Vérifié
Rating: 4 out of 5
Package very well packed. Fast delivery. I recommend
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Rating: 4 out of 5
I liked the speed of delivery..... I didn't like the fact that there was no bolt on the tap step.
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Acheteur Vérifié
Rating: 4 out of 5
Good telephone reception Good product Very average carrier delivery
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Rating: 4 out of 5
fast delivery perfect
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Acheteur Vérifié
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
1 broken pot
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Response from tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Item corresponds to expectations.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy with my purchase. Quick receipt of the order. And above all, very good packaging of the product received in impeccable condition.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
no comment, everything's fine
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Acheteur Vérifié
Rating: 4 out of 5
Descriptive choice
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Acheteur Vérifié
Rating: 4 out of 5
Hello Tompress, Fully satisfied with the order. Mission accomplished for you as a salesperson. Compliments to your two switchboard operators (Samantha and Sophie) for their welcome and competence. JMM Photo.
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Verified Buyer
Rating: 1 out of 5
You lied about paying taxes in the price
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Acheteur Vérifié
Rating: 4 out of 5
as requested
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Acheteur Vérifié
Rating: 1 out of 5
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
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Acheteur Vérifié
Rating: 2 out of 5
More than five months between order and delivery - that's not serious!
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Response from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Rating: 3 out of 5
difficult to turn the crank
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Good product and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
everything looked perfect!
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Acheteur Vérifié
Rating: 4 out of 5
Very nice wine brick, but the cork is very difficult to use.
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
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Response from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Reduce packaging: I received the 100 vacuum bags in a cardboard box that was far too big for the product being shipped. A large envelope would have sufficed!
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Acheteur Vérifié
Rating: 1 out of 5
customer service more pleasant, review your slogans because you say on the site 48h delivery it took over a month to receive the package, packaging too well pack 2 cartons and paper around there is a way to do more environmentally friendly
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Response from tompress.com
Unfortunately, the item you ordered was not in stock at the time you placed your order. The indication is visible on the right of the photo of the article on the site and in real time. On the other hand, delivery took place within 48 hours, as you can see from the tracking of your shipment dated 02/06 and delivered on 04/06. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, impeccable delivery A little disappointed by the quality of one of the 2 products (spindle drive shaft)
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Acheteur Vérifié
Rating: 1 out of 5
Delivery months after ordering Missing gaskets on cap and faucet
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Response from tompress.com
Hello, Our apologies, the file is open with the after-sales service and bears the reference 29024. We will keep you informed of its progress. Yours sincerely
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