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A
Rating: 4 out of 5
Except for the delays if not that's fine!
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Response from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
A
Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
positive reception
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A
Rating: 4 out of 5
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A
Rating: 1 out of 5
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
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Response from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
A
Rating: 3 out of 5
punctuality
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A
Rating: 1 out of 5
I still haven't received my article
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Response from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
A
Rating: 4 out of 5
Good value for money Fast delivery
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 2 out of 5
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Response from tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
A
Rating: 4 out of 5
Hello, I'm very satisfied with my purchase. I'd been looking for one for a while, but I didn't know it existed electrically. I've already made escalettes thanks to this person who gave me the recipe, a small drawback is that the recipe is not in French. Best regards,
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Response from tompress.com
Hello, I'm sorry, I'll send you the French version immediately by e-mail. Best regards.
A
Rating: 4 out of 5
Very good experiences with the company tompress it should be more noted the diameter of all grills meat grinder and other parts that if installed
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A
Rating: 4 out of 5
Out of the entire order, one item listed on the site could not be delivered, but its replacement by another was arranged by telephone. Very good initiative from Tompress, everything went well.
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A
Rating: 4 out of 5
Complete book and commentary.
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A
Rating: 1 out of 5
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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A
Rating: 2 out of 5
We received the order 3 months later, which was far too long.
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A
Rating: 4 out of 5
Sponsorship that didn't work out
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast and correct service
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A
Rating: 4 out of 5
Order a little long due to an item being out of stock. An information e-mail would have been welcome. Otherwise, the fact that my order was sent in a single parcel was very much appreciated.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Well packed parcel, fast delivery. Product conforms to my expectations.
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A
Rating: 1 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
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V
Rating: 4 out of 5
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A
Rating: 4 out of 5
Delivery correct and in good condition
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A
Rating: 1 out of 5
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
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Response from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
A
Rating: 4 out of 5
Speed
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A
Rating: 4 out of 5
arrived in very good condition, super packaging. nothing to complain about, well done to you.
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A
Rating: 4 out of 5
as serious as ever
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A
Rating: 3 out of 5
It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
A
Rating: 4 out of 5
the professionalism of your consultant
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Rating: 4 out of 5
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A
Rating: 4 out of 5
The packaging for my order was huge!! for 6 faisselles!!! Don't you look at the economy of cartons?
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A
Rating: 1 out of 5
as already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
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Response from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
A
Rating: 4 out of 5
Satisfactory product descriptions and formality of order dispatch appreciated. Thank you
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A
Rating: 1 out of 5
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Response from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.