Customer reviews of tompress.com

Delivery was well done but with three months delay

Ferments for blue tommettes expired for 2 months

Ras. Works well. Meets my expectations

Fast and efficient delivery

The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.

the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder

The product is compliant and delivered on the scheduled date

Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame

I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.

quality product but the delivery time may be a bit long

Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.

Delivered well quickly

2 items are missing from the order and no news from customer service.

Super material

The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.

The item corresponds well to what I expected but is too expensive

I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.

Invoice sent to the delivery address while not registered at that address

no I was not satisfied. no comments.

hello, I ordered an item one evening and the next morning I wanted to increase the quantity to 2 units to avoid paying shipping twice. I called and reached an AI response robot that took my request into account and was supposed to forward it to the sales department. Since then, no contact, however, I did receive the order for one item, unfortunately if I want a second one as requested I have to pay shipping again. Thank you for your response

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Very satisfied

The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.

Order received quickly and in line with my expectations

Very good

Product matching the description.

delivery really too long

Good quality of the product

Good company.

Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.

perfect quality of products correct delivery times

The two items arrived broken and to this day the customer service is requesting a document that seems unknown to the Post Office

Received article broken and customer service does not respond

Good equipment received on time.

Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!

The items arrived damaged because they were poorly protected and I have not heard from customer service...

Incomplete product

well delivered quickly

No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.

I received a damaged product, how can I change it. Thank you in advance