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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
As far as I'm concerned, it's going to be difficult to do better; perhaps the prices are more affordable for private individuals?
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Rating: 4 out of 5
The site is easy to use, but the order tracking system needs improvement, as no information is provided in the event of delivery problems.
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Rating: 3 out of 5
Delivery time not announced!
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Rating: 3 out of 5
good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...
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Rating: 3 out of 5
Hello I did not receive the diameter of cheese mold I ordered Received diameter 13
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Response from tompress.com
Hello, the diameter 13 corresponds to the 900-gram cheese form whose dimensions are: top diameter: 13 cm, bottom: 11.5 cm and height: 7 cm. Is this what you received? Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
Satisfied with my order (small downside a catalog to avoid going on your site to benefit friends) thank you
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Rating: 4 out of 5
very good site
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Rating: 1 out of 5
The post office charged me 9euros in customs fees because the parcel came from China.
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Response from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
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Rating: 4 out of 5
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Rating: 1 out of 5
order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
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Rating: 4 out of 5
No problem correct delivery nothing to say about what I bought recommends tompress
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very fast service.
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Rating: 2 out of 5
The type 22 stainless steel knife does not fit on the screw of the reber meat mincer.
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Response from tompress.com
Hello, do you also have a type 22 chopper? Is it an electric model? Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
All right!
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Rating: 3 out of 5
delivery times are very long for Belgium.
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Rating: 3 out of 5
very fast too bad the shipping costs are so high
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Rating: 4 out of 5
Unfortunately, it was not possible to open the cabinet in the presence of the driver. The driver had disappeared like lightning without a signature. We therefore only discovered the defective grille later. However, the cabinet is still very nice.
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Rating: 4 out of 5
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Rating: 4 out of 5
Just as I expected, used this weekend perfectly
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
the speed of delivery is very good.
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Rating: 3 out of 5
The product marked in stock was not available. I had to cancel the order after a month of waiting.
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Rating: 1 out of 5
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
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Response from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
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Rating: 4 out of 5
Delivery compliant, fast and secure. Nevertheless, very large ecological package
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Rating: 2 out of 5
2 months to receive a grinder joint that costs three times nothing is a long time !!!!!!!
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Response from tompress.com
Hello, Our apologies, the restocking time was longer than expected. Kind regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
fast order processing
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Rating: 4 out of 5
Correct approach times
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Rating: 4 out of 5
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Rating: 4 out of 5
Product conforms.thank you
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Rating: 4 out of 5
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Rating: 3 out of 5
poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
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Response from tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
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Rating: 4 out of 5
Material conforms and sent quickly. Company to recommend.
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