The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
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Response from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Hello, Despite a small communication error, the article ordered corresponded to the request in quality and price! Best regards!
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Acheteur Vérifié
Rating: 4 out of 5
Serious about the order, but a little long to receive the part.
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Acheteur Vérifié
Rating: 1 out of 5
be honest about delivery times and not hide behind an out-of-stock situation".
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Acheteur Vérifié
Rating: 3 out of 5
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
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Response from tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good material. Improve delivery.
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Acheteur Vérifié
Rating: 2 out of 5
My order arrived 3 weeks late without a message to warn me... No commercial gesture to apologize... very disappointed for this first order.
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Response from tompress.com
Hello, Your satisfaction is important to Tom Press. Of course, we are sorry for the delay in the supply of certain items in your order and remain mobilized to maintain our quality of service despite the operational difficulties encountered. Sincerely yours.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Hello, the telephone reception is very pleasant. We had a little problem" with the delivery.
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Response from tompress.com
but it all worked out in the end.
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Acheteur Vérifié
Rating: 4 out of 5
p SatisfiedtaS
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed with the waiting time to receive my parcel. Ordered on November 19, arrived on December 23 with no message in between. I had to make a claim to be told that it was out of stock, if I had known this beforehand I could have chosen another item.
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Response from tompress.com
Hello, We understand your disappointment, we indicate on the site the stock in real time and the availability is indicated with the mention "In stock" just to the right of the photo.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
faster delivery
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Acheteur Vérifié
Rating: 1 out of 5
explanatory note
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Response from tompress.com
Hello, please do not hesitate to contact our customer service department about the use of the aseptic bung. The aseptic bung is fitted to the lid using a silicone adapter, then you fill the contour with water or aseptic fluid, which you renew regularly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Easy contact and ordering. Shipping speed to be improved
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Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived one month after ordering, I was not informed of anything, I had to call to find out what was going on.
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Response from tompress.com
Hello, I'm sorry, but 2 e-mails were sent to you on 22/11 and 22/12. Kind regards.
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Verifizierter Käufer
Rating: 4 out of 5
Great products and perfect service
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Response from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Hello, it's January 3rd and there is no package.....and yet 2× package delivered....
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Response from tompress.com
Hello, your package has just been returned to us, please contact customer service at +33563714499 or [email protected], a file is in progress under reference 28380. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Products received promptly with no problems. As usual
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Acheteur Vérifié
Rating: 1 out of 5
poorly packaged product. No protection around the product in the inner box. I'm very, very disappointed.
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Response from tompress.com
Hello, Our apologies for the inconvenience. Please provide the information required for the file opened under number 28383. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
the products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Delivery as ordered, but the delivery time was one week instead of the 48 hours announced.
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Acheteur Vérifié
Rating: 1 out of 5
Frankly, it took forever to get oil for my chopper. I had to place an order with the competition to be able to use my chopper! Very disappointed
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Response from tompress.com
Hello, We are sorry for the wait, we do our best to shorten the restocking time. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I received my parcel 2 months late Delay Delay
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Response from tompress.com
Hello, I'm sorry to say that some deadlines have been delayed this year. We will do our best to shorten them and give you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very well done site and impeccable delivery
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Acheteur Vérifié
Rating: 4 out of 5
the machine for tomato sauces
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, doesn't take up too much space, pretty as pictured, tempers well, only problem is that it takes too long to make 30 minutes for 1kg of chocolate and there's no information on electricity consumption.
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Acheteur Vérifié
Rating: 4 out of 5
RAS of particular, of the order to the delivery, and to the wait of the quality of the product all it went well
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.
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Response from tompress.com
Hello, Our after-sales service has followed up the complaint with the postal services and has sent you all the information by e-mail. We are awaiting your return for file 28271. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!
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Acheteur Vérifié
Rating: 4 out of 5
No comments, fast delivery and quality / compliant product.
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Verified Buyer
Rating: 2 out of 5
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
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Acheteur Vérifié
Rating: 4 out of 5
The product is good, corresponds to the description. It is practical and serves its intended purpose. The service is of the highest quality. Thank you for everything
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Acheteur Vérifié
Rating: 4 out of 5
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