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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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Rating: 1 out of 5
Finally receive my smoker ordered in November
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Response from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
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Rating: 4 out of 5
satisfied with my order already knowing your products order later
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Rating: 4 out of 5
The glass bottles and stoppers are of very good quality. However, once the cap is clipped onto the bottle, it still moves, and the seal isn't too good. A pity, since it's better to keep the bottle upright.
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Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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Rating: 2 out of 5
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Response from tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery but defective packaging without damage to contents
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Rating: 4 out of 5
Fast and efficient
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Rating: 3 out of 5
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Rating: 4 out of 5
speed of order processing and delivery
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Rating: 4 out of 5
The site is easy and clear.
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Rating: 4 out of 5
skills and speed of delivery.
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Rating: 4 out of 5
Very fast delivery
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Rating: 4 out of 5
Customer service negative point that the credit on the order can not be deducted on an online order
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Response from tompress.com
Hello, At the moment, you need to contact customer service to use a credit note. You can send us your order by e-mail or by phone, and we'll do what's necessary. Best regards.
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Rating: 4 out of 5
Nothing to say I don't have enough hindsight !!!!!
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Rating: 4 out of 5
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Rating: 4 out of 5
The person who owns the spit is satisfied with the appliance for the time being.
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Rating: 4 out of 5
No worries about deadlines, the equipment lived up to our expectations.
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Rating: 4 out of 5
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Rating: 3 out of 5
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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Rating: 2 out of 5
the product does not correspond at all to the photo. I would have preferred the degrees to be in celcius degrees only as on the photo and as I expected to have! really disappointed by the product you sent.
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Response from tompress.com
Hello, Our apologies, the model has changed, we will update the photo as soon as possible. Best regards.
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Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
Disappointed not to have received the calendar in my parcel....
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Response from tompress.com
Hello, the calendar is included with orders over 20 euros only. Yours sincerely
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Rating: 4 out of 5
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Rating: 1 out of 5
Almost 2 months after my order. I still haven't received anything!
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Response from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
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Rating: 4 out of 5
fast delivery
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Rating: 3 out of 5
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Response from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
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Rating: 4 out of 5
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Rating: 4 out of 5
It's a pity to use so much cardboard and paper. Maybe adapt the container to your needs.
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Rating: 4 out of 5
Ordering, delivery, products; no problem. On the other hand, the website needs to be modernized. It dates from another era.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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