The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
Translated reviews
Response from tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Dommage pas de notice en Français pour le pasteurisateur
Translated reviews
Response from tompress.com
Hello, I apologize for this oversight and will send it to you immediately. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Fast, trouble-free delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
nil from nil 13 jars broken out of 32 delivered, even the letter carrier has his share of responsibility, ZERO packaging.
Translated reviews
Response from tompress.com
Hello, the necessary steps have been taken and a batch of jars has been sent back to you. Did you receive it correctly? Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
It's a shame the unit isn't fitted with a thermostat and supplied with instructions.
Translated reviews
Response from tompress.com
Hello, We apologize for this oversight. The instructions were sent to you last week by e-mail. Kind regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Perfect delivery of material. No problems with assembly. However, some of the fixing screws used in the wood were found in the packaging due to insufficient pre-fixing. None were missing, but I think it would be a good idea to draw the customer's attention to this problem. Sincerely René Sibourg
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Lack of communication!! The customer should call back to find out the status of the order!! I will never recommend this site!!
Translated reviews
Response from tompress.com
Hello, I'm sorry to hear that the immediate unavailability information and the restocking lead time are available in real time for each item. The information is also included on your order confirmation sent by e-mail as soon as it is registered. Yours sincerely
A
Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed of the absence of a product which delayed my delivery, supposedly within 48 hours, I had to send a message to find out what was going on.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Carton arrived very damaged, 4 bottles broken and two packs of capsules missing (which I noticed afterwards). Packaging not very neat and bottles more fragile than 4 years ago ... Given the price they cost, this is very disappointing (1.25 per bottle with cap)! This was recorded in front of the seller. I accepted the parcel because I needed it. Service and delivery to be reviewed.
Translated reviews
Response from tompress.com
Hello, So you noticed it on delivery, I'm informing our after-sales service and the carrier so that the reservations can be passed on to us. The file will be followed up under number: 27752. Yours faithfully
A
Acheteur Vérifié
Rating: 4 out of 5
Hello, the tap was missing as shown on the photo on the Tompress website. I have received the 30l keg with the fermentation kit inside. Sincerely Didier RICHARD 06.11.34.95.17
Translated reviews
Response from tompress.com
Hello, the faucet can be ordered as an accessory, and several models are available. Which tap did you order? The 10 or the 15 mm outlet? Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Order received with a completely shattered cardboard box fortunately nothing was missing but the packaging leaves something to be desired.
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience. We can open a claim with the postal services if necessary. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Fixing opening too small and foot height too short - can't fit containers underneath.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
Translated reviews
Response from tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
five capsules out of forty were screwed wrong
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Parcel received with a hole in the box, which did not damage the grater.
The grater works well, but it's really low and not very stable. It needs to be fixed to the floor. The solidity of the unit needs to be assessed over time. I think the set is a bit expensive for its quality.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very good item, fast delivery. Just need a little recipe with the package... But that's just a personal opinion...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
Translated reviews
Response from tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
Translated reviews
Response from tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
problem on order, fast resolution.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Small hitch during delivery: Tompress doesn't give tracking details, except when I ask them. Then the deliveryman's bulletin gives me a delivery day, but nothing has been received. Finally I find out that the deliveryman has passed the goods on to another deliveryman, who has finally delivered in good order. All's well that ends well, and the merchandise is perfectly fine.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Bbq ordered in May for the summer and received in early September. Disappointed by the slow delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
well
Translated reviews
C
Compratore Verificato
Rating: 2 out of 5
The products are excellent but as for the delivery, it takes forever
Translated reviews
Response from tompress.com
Good morning, we apologize for the long wait. We have not received any report regarding a delay in delivery, we would have gladly helped you track the package and resolve the situation as quickly as possible. TOMPRESS ITALIA CUSTOMER SERVICE
A
Acheteur Vérifié
Rating: 3 out of 5
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Sorry to be so harsh, but I've been waiting several months for delivery.
Translated reviews
Response from tompress.com
Hello, Some items, mainly made of metals, have become longer to produce. We are very sorry about this and will do our best to reduce your waiting time. Yours sincerely
A
Acheteur Vérifié
Rating: 3 out of 5
Hello I ordered casings on Monday and received them on Saturday, it was hot and the salt inside had melted. I hope there won't be any problems when I use them.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
good products just need assembly instructions
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Ras
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Quality problem But customer service took care of it very quickly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
order delivered quickly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The refractory baking tray is really perfect for baking pizza and homemade bread. The peel is good, light and practical, but easily damaged. I tried to loosen a pizza dough that was a little too stuck to the peel, using a spatula. The peel crumbled where the spatula went through, small holes appeared and splinters formed on the surface.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The merchandise was returned for damage. I understand that the barrel was worn, but wear does not mean damage. Customer service did not accept my comment and I had to cancel the order. I was refunded a few days later. Too bad...
Translated reviews
Response from tompress.com
Hello, a used model is indeed not perfect, we offer new or refurbished barrel models if you prefer. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
It sticks a lot and then rusts, but the cooking goes well. Overall, average
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 