The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was opened at the post office. Fortunately, there was no damage to the product!
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Acheteur Vérifié
Rating: 3 out of 5
delivery time much, much too long...several months...
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Response from tompress.com
Hello, Our apologies, the restocking of spare parts took longer than expected which delayed the dispatch of your order. Fortunately, the parcel was dispatched within 48 working hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Due to a management error the pan arrived after the date and I had to buy another one. (double use) I hesitate to recommend, so as not to suffer the same setbacks. Sincerely
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Response from tompress.com
Hello, We are sorry for this inconvenience, the postal services have indeed misdirected the package which caused this delay of 24 hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
A customer for years, this is the first time that an order placed on May 20 has been received on July 17.
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Response from tompress.com
Hello, We're sorry, this is an exceptional situation and unfortunately some raw materials are particularly difficult to restock. We're doing our best to shorten lead times. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
Goods not received, not used to waiting so long in the past, but always satisfied with previous orders.
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Response from tompress.com
Hello, your parcel was shipped on the same day as your order. If you track it, we can see that it is being processed. We are opening a complaint with the postal services for the delivery delay, which seems abnormal. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
2 months and a half of waiting for the order. I finally received it, and the grid does not correspond with what I had ordered. I sent an email to customer service and I still have no return. I will not recommend this site again.
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Response from tompress.com
Hello, Our apologies. Our after-sales service has already made the necessary arrangements. A new shipment was made today. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my order, delivery in relay point respected. The only drawback is that you can't order less than a kilo.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little long (1 month) I had ordered spare parts for a chopper.
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Acheteur Vérifié
Rating: 4 out of 5
Very good telephone reception. The part I was looking for met my expectations. The only negative point was the delivery time, which was initially 3 weeks but was extended by 3 weeks, supposedly due to a shortage of raw materials. However, I was notified by phone in real time when the part was dispatched.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received the goods. In fact, the carrier came 2 times and I was there. My phone rang but I didn't pick it up quickly enough - 4 rings then an answering machine, so I tried to call the number back - no answer. The carrier wanted to ask me for the entry code, even though it was indicated on the transport document.
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Response from tompress.com
Hello, the delivery took place on 19/07. We have taken your comment into account and will pass it on to our agency for better monitoring of the deliveries we entrust to them. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Order received promptly as requested
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Acheteur Vérifié
Rating: 4 out of 5
Very well packed and fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
Don't buy this product! It's a dust duster that doesn't clean but scratches Jeanne's ladies. Big, big scam!
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Response from tompress.com
Hello, I'm sorry you're not satisfied with this item, which is generally appreciated for its effectiveness. Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very good product
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Acheteur Vérifié
Rating: 4 out of 5
product conforms, well packed, delivered on time: it's ok
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Acheteur Vérifié
Rating: 4 out of 5
The article is good (except a little small) but delivery time, you have to be patient.
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Acheteur Vérifié
Rating: 3 out of 5
Long delay to receive a damaged can and a pizza peel. Disappointed when up until then I was very satisfied...
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Response from tompress.com
Hello, Sorry for the delay, the production of the shovels and pizza handles is a bit behind schedule. Is the canister usable? Please let us know the details of your delivery at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
No timer, no book to evaluate delivery
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Acheteur Vérifié
Rating: 2 out of 5
Not yet received the merchandise
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Response from tompress.com
Hello, your parcel left on Friday was delivered yesterday Monday, the first having returned to us for NPAI. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The equipment purchased (dehydrator) allows me to dry CB pollen harvested from my hives Thank you very much and see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
It would be nice if the display showed the temperature This is our second sterilizer We took this one with a tap For the tap attachment I thought the nut would be welded and the tap would not be plastic.
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Acheteur Vérifié
Rating: 4 out of 5
Very nice product, very well packaged and protected.
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Acheteur Vérifié
Rating: 4 out of 5
Item conforms . Very well packed. No delay in delivery. Would recommend.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms, delivery on time. Only one regret, the French instructions are not supplied with the product, you have to call customer service to receive them by email ... these instructions should be systematically supplied with the product!
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Acheteur Vérifié
Rating: 4 out of 5
delivery date announced, not respected (received the next day)
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Acheteur Vérifié
Rating: 4 out of 5
Rien a redire c'est tres bien continuez comme ça
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Acheteur Vérifié
Rating: 3 out of 5
One of the spindle screws is bent Cannot be screwed in
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Response from tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
2nd purchase of the same product, and disappointed with the quality of this product compared to the 1st. It's crude.
No impact on its effective use.
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed with the product too long to heat on induction
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Response from tompress.com
Hello, Could you please tell us what was in the sauté pan and the heating time observed? Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 2 out of 5
Rozell pancake rake: Really average quality, the handle of the Rozell (pancake rake) is not straight, and does not fit together well. 10 Carnex bags for ham mould with red edging: Poor quality ham socks, better quality from the competition, almost the same price. I would not recommend this type of item.
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Acheteur Vérifié
Rating: 4 out of 5
Due to a stock shortage the delivery time has been postponed but the article is very good for draining bottles.
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Acheteur Vérifié
Rating: 3 out of 5
Product ordered in April and delivered mid-June. No information about unavailability before the order except the generic mention "delivery within 48h".
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Acheteur Vérifié
Rating: 4 out of 5
Regrets not having any information for over a month 1/2 that one of the elements was unavailable. I had to go to the news. Otherwise nothing to say about the after-sales service, which was subsequently efficient. Trust=effective communication. Sincerely b linder
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Acheteur Vérifié
Rating: 3 out of 5
for the 2nd time I am disappointed with the equipment ordered 1 -- the vacuum machine which gave me a lot of problems ..no longer used... 2 -- the pair of scissors whose thumb ergonomics are lamentable .. but it cuts very well...
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Acheteur Vérifié
Rating: 4 out of 5
Useful hooks for large fish fillets
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Acheteur Vérifié
Rating: 4 out of 5
Good Fast delivery Ras
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with this 1st ordering experience.
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