The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Product conforms, delivery on time. Only one regret, the French instructions are not supplied with the product, you have to call customer service to receive them by email ... these instructions should be systematically supplied with the product!
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Acheteur Vérifié
Rating: 4 out of 5
delivery date announced, not respected (received the next day)
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Acheteur Vérifié
Rating: 4 out of 5
Rien a redire c'est tres bien continuez comme ça
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Acheteur Vérifié
Rating: 3 out of 5
One of the spindle screws is bent Cannot be screwed in
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Response from tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
2nd purchase of the same product, and disappointed with the quality of this product compared to the 1st. It's crude.
No impact on its effective use.
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed with the product too long to heat on induction
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Response from tompress.com
Hello, Could you please tell us what was in the sauté pan and the heating time observed? Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 2 out of 5
Rozell pancake rake: Really average quality, the handle of the Rozell (pancake rake) is not straight, and does not fit together well. 10 Carnex bags for ham mould with red edging: Poor quality ham socks, better quality from the competition, almost the same price. I would not recommend this type of item.
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Acheteur Vérifié
Rating: 4 out of 5
Due to a stock shortage the delivery time has been postponed but the article is very good for draining bottles.
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Acheteur Vérifié
Rating: 3 out of 5
Product ordered in April and delivered mid-June. No information about unavailability before the order except the generic mention "delivery within 48h".
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Acheteur Vérifié
Rating: 4 out of 5
Regrets not having any information for over a month 1/2 that one of the elements was unavailable. I had to go to the news. Otherwise nothing to say about the after-sales service, which was subsequently efficient. Trust=effective communication. Sincerely b linder
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Acheteur Vérifié
Rating: 3 out of 5
for the 2nd time I am disappointed with the equipment ordered 1 -- the vacuum machine which gave me a lot of problems ..no longer used... 2 -- the pair of scissors whose thumb ergonomics are lamentable .. but it cuts very well...
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Acheteur Vérifié
Rating: 4 out of 5
Useful hooks for large fish fillets
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Acheteur Vérifié
Rating: 4 out of 5
Good Fast delivery Ras
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with this 1st ordering experience.
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Acheteur Vérifié
Rating: 4 out of 5
The product is as I expected, the delivery, by Geodis, was postponed three times. I did not appreciate this.
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Acheteur Vérifié
Rating: 3 out of 5
products delivered not as described.
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Acheteur Vérifié
Rating: 4 out of 5
the port is too expensive... It's not delivered to the house; I have to take a cab Thank you.
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Response from tompress.com
Hello, a point retrait delivery has been selected for this order. Home delivery is possible and is offered by express, Chronopost or colissimo/transporter. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
It's hard to rate merchandise you haven't used yet! As for customer service, I didn't need to ask for help, but the order was registered!
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compratore verificato
Rating: 1 out of 5
I ordered the goods on 03/06 and unfortunately still as of today 16/06 I have no certainty about where my goods are , (the tracking of the shipment is updated to 10/06) and when it will be delivered to me .
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately three glass jars were broken in transit, next time I'll only validate delivery after opening the parcel. On your side there's not much to reproach you with, the packaging was correct and the "fragile" marking was clearly visible.
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Response from tompress.com
I think this information should be passed on to the carrier."
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Acheteur vérifié
Rating: 1 out of 5
The parcel did not arrive within the announced time (lost during delivery), I will post a review depending on how this problem was handled and resolved by Tompress.
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Response from tompress.com
Hello, our apologies, we have opened a claim with the postal services, it seems that the package is back on its way and should not take long. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, cold smoking a little long (smoking fillets of pollack) 7 hours with 4 relights anyway. Otherwise: Very good product.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by this article personally I think that the value for money is not there.
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Response from tompress.com
Hi, sorry it doesn't fit. Is it the size? The power? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
not applicable
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Verifizierter Käufer
Rating: 4 out of 5
Delivery on time as agreed. The goods are in order and free of defects and have more than met our expectations! Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
I didn't want to complain about 3 broken jars.
Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
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Response from tompress.com
Hello, We apologize for the inconvenience. Which part numbers are affected by the breakage? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).
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Acheteur Vérifié
Rating: 1 out of 5
the product delivered does not correspond to the description, nor to the image of the product on your online site. Chemical yeast, not baker's yeast. And your price is much higher than that of your competitors.
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Response from tompress.com
Hello, I'm sorry that the product did not give you complete satisfaction. Could you please send us a photo of the item received to [email protected]? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur vérifié
Rating: 4 out of 5
carefree
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Acheteur Vérifié
Rating: 4 out of 5
Delivery to my door on my floor
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Acheteur Vérifié
Rating: 4 out of 5
Easy access
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Acheteur Vérifié
Rating: 4 out of 5
I won't comment on the unit's performance. I didn't go that far because the noise was so loud. There's no way I'm sharpening my knives in the noise of a jet plane. I'm going back to the gentle hum of my old Philips sharpener.
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Acheteur Vérifié
Rating: 3 out of 5
The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.
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Response from tompress.com
Hello, Our apologies. Did you note this on the delivery slip? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed with nipple damaged lid
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Response from tompress.com
Hello, I'm sorry that the transport did not go as planned, a commercial gesture was made for the lid. We hope to have given complete satisfaction for this incident. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
difficult assembly
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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Response from tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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