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A
Rating: 4 out of 5
The product is as I expected, the delivery, by Geodis, was postponed three times. I did not appreciate this.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
products delivered not as described.
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A
Rating: 4 out of 5
the port is too expensive... It's not delivered to the house; I have to take a cab Thank you.
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Response from tompress.com
Hello, a point retrait delivery has been selected for this order. Home delivery is possible and is offered by express, Chronopost or colissimo/transporter. Best regards.
A
Rating: 4 out of 5
It's hard to rate merchandise you haven't used yet! As for customer service, I didn't need to ask for help, but the order was registered!
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C
Rating: 1 out of 5
I ordered the goods on 03/06 and unfortunately still as of today 16/06 I have no certainty about where my goods are , (the tracking of the shipment is updated to 10/06) and when it will be delivered to me .
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A
Rating: 3 out of 5
Unfortunately three glass jars were broken in transit, next time I'll only validate delivery after opening the parcel. On your side there's not much to reproach you with, the packaging was correct and the "fragile" marking was clearly visible.
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Response from tompress.com
I think this information should be passed on to the carrier."
A
Rating: 1 out of 5
The parcel did not arrive within the announced time (lost during delivery), I will post a review depending on how this problem was handled and resolved by Tompress.
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Response from tompress.com
Hello, our apologies, we have opened a claim with the postal services, it seems that the package is back on its way and should not take long. Best regards.
A
Rating: 4 out of 5
Very good product, cold smoking a little long (smoking fillets of pollack) 7 hours with 4 relights anyway. Otherwise: Very good product.
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A
Rating: 3 out of 5
Disappointed by this article personally I think that the value for money is not there.
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Response from tompress.com
Hi, sorry it doesn't fit. Is it the size? The power? Best regards.
A
Rating: 4 out of 5
not applicable
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V
Rating: 4 out of 5
Delivery on time as agreed. The goods are in order and free of defects and have more than met our expectations! Thank you very much.
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A
Rating: 4 out of 5
I didn't want to complain about 3 broken jars.
Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
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Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
Response from tompress.com
Hello, We apologize for the inconvenience. Which part numbers are affected by the breakage? Best regards.
A
Rating: 3 out of 5
It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).
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A
Rating: 1 out of 5
the product delivered does not correspond to the description, nor to the image of the product on your online site. Chemical yeast, not baker's yeast. And your price is much higher than that of your competitors.
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Response from tompress.com
Hello, I'm sorry that the product did not give you complete satisfaction. Could you please send us a photo of the item received to [email protected]? Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
carefree
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A
Rating: 4 out of 5
Delivery to my door on my floor
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A
Rating: 4 out of 5
Easy access
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A
Rating: 4 out of 5
I won't comment on the unit's performance. I didn't go that far because the noise was so loud. There's no way I'm sharpening my knives in the noise of a jet plane. I'm going back to the gentle hum of my old Philips sharpener.
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A
Rating: 3 out of 5
The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.
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Response from tompress.com
Hello, Our apologies. Did you note this on the delivery slip? Kind regards.
A
Rating: 4 out of 5
disappointed with nipple damaged lid
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Response from tompress.com
Hello, I'm sorry that the transport did not go as planned, a commercial gesture was made for the lid. We hope to have given complete satisfaction for this incident. Yours sincerely
A
Rating: 3 out of 5
difficult assembly
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A
Rating: 4 out of 5
Fine
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A
Rating: 2 out of 5
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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Response from tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Product corresponds well to the description
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A
Rating: 3 out of 5
Hello, A bag of flour was slightly torn (Larangais I think) certainly due to a bad wedging.
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A
Rating: 3 out of 5
Fast, efficient delivery. Product quality leaves something to be desired with certain metal-effect plastic parts (after all, for the price, it's not surprising). The most annoying thing is the product's effectiveness: it doesn't work at all.
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Response from tompress.com
Hello, could you please tell us what exactly is going on with the article? Best regards.
A
Rating: 2 out of 5
after 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!
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Response from tompress.com
Hello, the pan is not made in China, nor in France, it is made in Europe, in Spain as indicated in the description. Sincerely yours.
A
Rating: 4 out of 5
Delivery in very good condition. Speed of dispatch, as for customer service we had no exchange as everything was fine.
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A
Rating: 4 out of 5
Fast, accurate delivery
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A
Rating: 4 out of 5
Package not very sturdy and torn on arrival
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A
Rating: 4 out of 5
A cheaper port would be nice
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A
Rating: 3 out of 5
Too bad my 10 kg bag of salt was all punctured salt everywhere in the package
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Response from tompress.com
Hello, We apologize for the inconvenience. How was the box? Best regards.
A
Rating: 4 out of 5
The items received are of very good quality! I recommend them!
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A
Rating: 4 out of 5
basket not immediately available and not filled in at time of order.
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A
Rating: 4 out of 5
Prompt delivery after telephone conversation: delivery postponed due to a missing item that was not highlighted on the order.
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A
Rating: 4 out of 5
Hello, with the type of payment chosen by me: responsiveness and super fast delivery.
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A
Rating: 4 out of 5
on your site the article was mentioned free delivery. we paid delivery costs at the time of purchase. in return of my email I was told that it was an error. According to the French commercial code, you have not respected the posted price, which is fraudulent. As a matter of principle, we'll know where we stand when it comes to future purchases.
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A
Rating: 2 out of 5
Dead packaging
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Response from tompress.com
Hello, The article has nothing? Kind regards.