Customer reviews of tompress.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/05/2021 à 18h54

Very serious and deliver a lot despite its overseas thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/05/2021 à 15h05

Great product

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Compratore Verificato

Rating: 4 out of 5

Published on 10/05/2021 à 10h44

The bottle holder is nice and functional, reflecting the specifications described. Only non-compliant detail: the product arrived without the wooden handle present in the photo. I don't know if it was due to a factory defect or carelessness in preparing the order. It is not a cheap product, so I expected more care. In any case, it is a good product and does its job very well.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/05/2021 à 08h04

Very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/05/2021 à 07h07

CLEAR

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Acheteur Vérifié

Rating: 2 out of 5

Published on 06/05/2021 à 12h18

The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!

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Response from tompress.com Published on 07/05/2021

Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/05/2021 à 06h46

Evaluation of a basic order!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/05/2021 à 06h40

sterilizer deformed under the box, impossible to see on delivery

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Response from tompress.com Published on 07/05/2021

Hello, Sorry, is the sterilizer damaged? Or just the carton? Kind regards.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/05/2021 à 06h38

No particular opinion to communicate on the article since having refused its delivery following an unacceptable delay. I maintain, however, that the "customer relations" department remains very limited in its welcome.

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Response from tompress.com Published on 01/01/1970

his explanations

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/05/2021 à 06h23

Ras

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/05/2021 à 21h05

Everything went well and I'm satisfied with the service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2021 à 14h38

The only complaint. It's not for you, but for the "Pierre de Lave" company: there's no CAD document or technical data sheet for use in the kiln. Fortunately, you were there. I asked my question and you answered me very quickly. Thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2021 à 19h38

Good merchandise and above all very fast delivery, although the shipping costs were a little too high.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2021 à 11h45

Too long a delay between order and delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2021 à 11h28

excellent product ordered by chronopost late delivery considering the price it's a shame

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Response from tompress.com Published on 04/05/2021

Hello, indeed, the request is made, the follow-up can be done with us under reference: 27044. Best regards.

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Compratore Verificato

Rating: 4 out of 5

Published on 03/05/2021 à 10h07

I really appreciated the online after-sales support

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2021 à 09h49

for a first order I am very satisfied can be a sheet detailing.. the product would be welcome thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/05/2021 à 09h21

The quality of the frying pan is outstanding, the only problem being the long wait (understandable in these times of health crisis).

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Acheteur Vérifié

Rating: 3 out of 5

Published on 30/04/2021 à 17h04

Good quality product that perfectly meets my expectations. ( Functional and compact ) On the other hand, the price seems very high compared to the product in terms of materials and finish.
I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/04/2021 à 07h53

no. thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/04/2021 à 12h04

TOO LONG A WAIT FOR DELIVERY A REPROACH NO EXPLANATION.IF NOT ASKED NO INFO ON SHIPPING DELAY

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Compratore Verificato

Rating: 4 out of 5

Published on 27/04/2021 à 08h20

you can improve the product I bought.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/04/2021 à 12h43

The product is of very high quality, and the packaging is ultra-secure. The only drawback is that clips are needed to close the jars (which seems obvious once you've received them), and it's a shame that the ordering site isn't better optimized, offering the option of buying additional products when you complete your basket.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/04/2021 à 11h44

3 stars for delivery but due to the post office

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Acheteur Vérifié

Rating: 3 out of 5

Published on 26/04/2021 à 08h34

Wrong product compared to the site description

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2021 à 12h31

Very good service. Perfect packaging. Unbeatable product quality.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2021 à 07h24

Good for a first order

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/04/2021 à 14h35

Good quality Damaged carton

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/04/2021 à 09h22

I received a damaged and sharp flour scoop, tompress sent me another after I sent them photos. The second shovel I received was also damaged. I've given up and haven't phoned to tell them, what's the point if it's to receive the same one again. It's a pity, because I'm satisfied with the other products I bought on the site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/04/2021 à 06h14

Product very well packaged and as described.
Perfect

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/04/2021 à 07h05

Very fast delivery but it could have a more accurate delivery tracking.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/04/2021 à 19h10

Good site and good choice

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/04/2021 à 12h50

Problem with geodis/calberson carriers.
Everything was broken, package opened before delivery (by deliveryman to see what it was...")

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Response from tompress.com Published on 29/11/-0001

package without pallet underneath."

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/04/2021 à 06h36

IT IS UNACCEPTABLE TO FIND AN ORDER SO POORLY PACKAGED PUT IN A HUGE BOX A PUSHER THAT WEIGHS HEAVY AND A PLASTIC TRAY WITHOUT CALLAGE INSIDE IF IT IS ONLY A SMALL PIECE OF KRAFT PAPER NOT TO MENTION ALL THE OTHER SMALL FRAGILE ITEMS OF THE ORDER MY CAKE MOLD WAS WELL ON DENT WE CAN NOT BLAME THE CARRIER!!!!!un peu decue

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/04/2021 à 04h40

More than a month to receive my order

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/04/2021 à 20h13

Perfect delivery.
Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 15h51

Very satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 15h10

Disappointed because the product is not quite the same as the one on the catalog. Only one shelf inside and the other one outside... The model should be made for a capacity of 18.

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Response from tompress.com Published on 20/04/2021

Hello, A single shelf forms the 2 levels to obtain 2 levels of 6. This is a handcrafted product. Best regards.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/04/2021 à 08h21

The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2021 à 07h19

Everything corresponds to my order, well

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