Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
5 16,9k 79% 4 2 829 13% 3 706 3% 2 408 2% 1 514 2%

Summary of reviews

The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.

Reviews 1, 2, 3 and 4 stars

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W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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C
Christian P.
Rating: 1 out of 5
following a purchase from 13/01/2026
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.

We apologize for the inconvenience caused.

Best regards.

TOM PRESS Customer Service
G
gilles T.
Rating: 4 out of 5
following a purchase from 06/01/2026
Careful shipping but a bit long
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BERNARD F.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect
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Ludwik B.
Rating: 1 out of 5
following a purchase from 10/01/2026
The delivered shovel is in very poor condition
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Response from tompress.com
Hello,

Thank you for your message.

Do not hesitate to contact customer service at 05 63 71 44 99 or by email: [email protected].

Best regards,

TOM PRESS Customer Service
C
christophe D.
Rating: 3 out of 5
following a purchase from 11/01/2026
impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.
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Response from tompress.com
Hello,

Thank you for your message.

Do not hesitate to contact us for more details before placing an order.

Sincerely,

TOM PRESS Customer Service
J
jacky S.
Rating: 4 out of 5
following a purchase from 08/01/2026
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.

Best regards,
Customer Service
Tom Press
C
christophe L.
Rating: 1 out of 5
following a purchase from 21/12/2025
Null product I had to throw it in the trash.
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Response from tompress.com
Hello,

Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.

Best regards,
Customer Service
Tom Press
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/01/2026
the 2nd my order has arrived complete
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Response from tompress.com
Hello,

We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.

Best regards,
Customer Service
Tom Press
C
claude P.
Rating: 1 out of 5
following a purchase from 06/01/2026
top of tompress piece not compliant with the device following reference given by tompress. customer service does not provide the procedure for returning the piece sending another model
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Response from tompress.com
Hello,

Thank you for your feedback.
After verification, we find that a solution has already been provided by our after-sales service regarding your request.
Our team remains at your disposal.
Best regards,
Customer Service
Tom Press
V
Vincent M.
Rating: 3 out of 5
following a purchase from 06/01/2026
Poor finishes on the cabbage grater: the central blade is crooked and 2 screws on the lower board are not tightened all the way. Best regards
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Response from tompress.com
Hello,

Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.

Best regards,
Customer Service
Tom Press
P
Pietro V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,

Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.

Best regards,
Customer Service
Tom Press
C
Cecile C.
Rating: 1 out of 5
following a purchase from 02/01/2026
after 8 days the stopper and the tap are still leaking... yet it is well soaked. undoubtedly a Portuguese stopper. My vinegar dispenser is unusable.
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Response from tompress.com
Hello,

We are sorry to hear about your dissatisfaction.
If you wished to exercise your right of withdrawal, it would have been preferable to contact us directly by phone, this would have allowed us to process your request more quickly.
We remain at your disposal.

Best regards,
Customer Service
Tom Press
A
Alain G.
Rating: 4 out of 5
following a purchase from 04/01/2026
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,

We are happy to hear that your package arrived in very good condition, despite the delay.

Best regards,
Customer service
Tom Press
A
Annette R.
Rating: 3 out of 5
following a purchase from 04/01/2026
Asked for clarification on whether it works on induction or not but no response, so upon receiving the pot, I couldn't use it, it doesn't work on induction, so I have to change it!!!! Not very professional
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Response from tompress.com
Hello,

We are sorry to hear about your dissatisfaction.
After reviewing your file, a solution for the replacement has already been provided.
We remain at your disposal.

Best regards,
Customer Service
Tom Pres
A
anthony H.
Rating: 3 out of 5
following a purchase from 13/10/2025
Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...
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Response from tompress.com
Hello,

I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.

Best regards,
Customer service
Tom Press
M
Marc V.
Rating: 1 out of 5
following a purchase from 30/12/2025
Too much delay and a missed delivery for, in the end, a product that does not fit my device. I'm giving up.
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Jean-michel A.
Rating: 4 out of 5
following a purchase from 04/12/2025
Order a bit long
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B
bernard C.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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B
Benoit P.
Rating: 4 out of 5
following a purchase from 26/12/2025
Nickel article, but the paint is too thick and unnecessary on the flambadou
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R
Richard A.
Rating: 3 out of 5
following a purchase from 21/11/2025
Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE
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Luc B.
Rating: 4 out of 5
following a purchase from 25/12/2025
Very good site
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Laurent P.
Rating: 1 out of 5
following a purchase from 26/12/2025
In one of the books, two torn pages, not very cool for a gift.
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Bénédicte V.
Rating: 2 out of 5
following a purchase from 14/12/2025
My package announced as delivered, I only received it 3 days later!
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janvier L.
Rating: 2 out of 5
following a purchase from 24/12/2025
My order concerned a 7cm filter and I received an 8cm filter, please check the requests!
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G
gilbert G.
Rating: 1 out of 5
following a purchase from 13/12/2025
Does not match the description
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JACQUES R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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JEAN-FRANCOIS V.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good material, impeccable.
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C
christian D.
Rating: 4 out of 5
following a purchase from 27/10/2025
With a lot of delay but it arrived thank you
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Sophie B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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Béatrice A.
Rating: 3 out of 5
following a purchase from 13/10/2025
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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PHILIPPE D.
Rating: 3 out of 5
following a purchase from 07/10/2025
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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Gérard F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Very satisfied with my order
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dominique R.
Rating: 3 out of 5
following a purchase from 03/12/2025
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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N
Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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joelle B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Still haven't received information for the return of an item.
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EMILE A.
Rating: 1 out of 5
following a purchase from 13/11/2025
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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Pierre B.
Rating: 1 out of 5
following a purchase from 13/12/2025
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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Jean-christophe M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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E
EVELYNE S.
Rating: 4 out of 5
following a purchase from 03/11/2025
Order received within the expected time... article conforms to the order
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