The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
mold chisel; poorly designed and finished product; too much aluminum burr on the rotation axis; jams or comes loose with each mold. everything else in the order is top-notch.
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Acheteur Vérifié
Rating: 2 out of 5
i've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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Response from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, it's a shame to overcharge for certain products like hoses, which are 2x more expensive, forcing me to change sites. You should be charging the right prices for consumables and for good customers.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived very quickly and in good condition. On first use, a little of the paint peeled off, but the press then worked very well. The only small negative point is that the press was delivered only wrapped in plastic, so it was covered in dust and with a few small scratches.
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Acheteur Vérifié
Rating: 4 out of 5
A lot of waiting because a product was not available. Contact with customer service was very professional and fast. Fast delivery as soon as the product was in stock.
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verified buyer
Rating: 4 out of 5
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
delivery from stock, sent and received quickly. perfect
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Response from tompress.com
Hello, why a bad note in this case? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
2 months for a small order is a bit much!
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Acheteur Vérifié
Rating: 4 out of 5
Hello everyone, my canister is of very good quality and suits my needs very well.
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Acheteur Vérifié
Rating: 2 out of 5
For a missing item, delivery delayed 2 weeks. No commercial gesture.
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Acheteur Vérifié
Rating: 4 out of 5
Nice quality mandolin, tried with apples, 1 mm slices, very good.
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Acheteur Vérifié
Rating: 4 out of 5
So everything went well, nothing to say...
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Acheteur Vérifié
Rating: 4 out of 5
All fine, except for the lid, which is broken in one corner.
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Acheteur vérifié
Rating: 4 out of 5
Delivery time may be a little long, but it was announced when I ordered and was certainly respected. I'm happy with this service.
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Acheteur Vérifié
Rating: 4 out of 5
not very well received on the phone
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery problem due to the post office for which Tom Press is not responsible Otherwise perfect product I recommend
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Acheteur Vérifié
Rating: 4 out of 5
A very large box given the volume of the products, but nothing damaged or broken, so nothing to complain about!
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Acheteur Vérifié
Rating: 2 out of 5
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
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Response from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
V
verified buyer
Rating: 1 out of 5
I've not received my pasta maker yet and it's been over 2 weeks now
Response from tompress.com
Hello, Your package has been delivered to you: https://www.laposte.fr/outils/suivre-vos-envois?code=cb570734948fr It was detained in customs clearance. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
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Acheteur Vérifié
Rating: 4 out of 5
good stuff
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Acheteur Vérifié
Rating: 4 out of 5
Bag a little too short... 50 centimeters would be perfect for filet mignon !!!
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
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Response from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery conforms, but not yet in use. To be seen
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Acheteur Vérifié
Rating: 4 out of 5
You had indicated 2 weeks before receiving the products and in the end I waited 6 weeks...
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Response from tompress.com
Hello, Our apologies, production and restocking are still affected by the crisis situation. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
Shame: a big delay in delivery due to one item being out of stock! Otherwise, everything else is fine.
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Acheteur Vérifié
Rating: 2 out of 5
4 months for a baneton...
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.
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Acheteur Vérifié
Rating: 3 out of 5
delivery much too long 4 weeks
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the responsiveness and delivery times. The product is as expected. The closure of the cap is a little resistant however...
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Acheteur Vérifié
Rating: 4 out of 5
Very
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Acheteur Vérifié
Rating: 1 out of 5
delivery of breakages shall not be charged to customers.
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Response from tompress.com
Hello, if we are out of stock, we will inform you of a supply date. You can either accept the delay or cancel your order for the item in question. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very good site, despite an inefficient search engine if you don't have the paper catalog
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery and receipt of the parcel in very good condition! I didn't need to contact customer service, so I'm fine with that! One disappointment to note, I thought the book was illustrated, which is not at all the case, so perhaps consider making some visuals of the book available on the article page! That doesn't prevent me from recommending purchases via this site!
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Acheteur Vérifié
Rating: 3 out of 5
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
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Response from tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
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Response from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
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