The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
the device is of very poor quality, both in terms of mechanical construction and general finish.
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Response from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
triple zero already in the garbage can
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for letting us know when a product is out of stock, because we can understand that. But above all, you must deliver the rest of the order or at least call us and ask our opinion as to the urgency of the order. Thank you for your telephone reception (and yes, we were the ones who called to express our surprise at the delay in delivery).
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compratore verificato
Rating: 4 out of 5
everything as described
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Acheteur Vérifié
Rating: 4 out of 5
I'm not convinced about the quality of the stove...
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Acheteur vérifié
Rating: 2 out of 5
i sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
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Response from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with my purchase but haven't used it yet!
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Acheteur Vérifié
Rating: 4 out of 5
article which corresponds to our expectations On the other hand sunken at the bottom of the pot, as the deliveryman deposits and sets out again without signature, it is difficult to make the control in his presence.
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Acheteur Vérifié
Rating: 4 out of 5
good for the moment no leakage thank you
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Acheteur Vérifié
Rating: 2 out of 5
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
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Acheteur vérifié
Rating: 4 out of 5
I bought a small manual vacuum pump which is mediocre,
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Acheteur Vérifié
Rating: 4 out of 5
order delivered well and on time. good communication from the driver.
too bad the order didn't totally match, hence my call to customer service tomorrow to find out...
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Acheteur Vérifié
Rating: 4 out of 5
the description of certain items (e.g. lids) is not complete and may lead to ordering errors.
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Acheteur Vérifié
Rating: 4 out of 5
I'm a regular user of Tompress, and always very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied with tompress for over 10 years .company listens to its customers.unfortunately I ordered the card for my vacuum meter machine reber 9340n.and it is not the right one I went through the service av who gave me a no a meter on my return package. This parcel is on its way waiting for my reimbursement.I will come back later for a new order.merci a v.
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Acheteur Vérifié
Rating: 4 out of 5
As described Quick delivery One small problem: my name wasn't on the parcel, so I wasn't informed that it was available at the parcel post.
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Acheteur Vérifié
Rating: 4 out of 5
very good semi-pro equipment with top value for money
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Acheteur Vérifié
Rating: 4 out of 5
well received the package all conform ...just pay again an amount of 5.90 for customs fees ?ok good service
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with this transaction
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Acheteur Vérifié
Rating: 3 out of 5
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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verified buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
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verified buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Response from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, except that the vinegar dispenser is leaking... the cork at the bottom is not watertight at all and so far I'm trying to inflate it again, but after two days it's still leaking.
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Response from tompress.com
Hello, If you notice that after the 4th or 5th day, it is not waterproof, please contact our customer service department. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
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Response from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello. I travelled 60 kms to pick up my parcel. The goods arrived with the deliveryman on Wednesday and they proposed a delivery on the following Tuesday because I live in a small village in the mountains. This delivery man is damaging your reputation because I think he doesn't respect your deadlines. Thank you for your sympathy.
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Acheteur Vérifié
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
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Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
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Response from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Too bad for the very high delivery costs .
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Acheteur Vérifié
Rating: 4 out of 5
lack of reactivity if the product is missing, as you always have to go fishing for information."
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Acheteur Vérifié
Rating: 4 out of 5
lack of follow-up for my order (14 days without news)!
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compratore verificato
Rating: 3 out of 5
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the deliverers weren't serious: the first one broke, and the second one didn't want us to open the parcel before receiving it. As a result, the second delivery only concerned the jar, so there's a color difference between the jar and the lid.... But anyway... Very good product, very good reaction from the customer service. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
a package with thicker protection, the carriers are not soft.
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Acheteur Vérifié
Rating: 4 out of 5
Goods as described. Serious site I recommend
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Acheteur vérifié
Rating: 4 out of 5
Received the parcel in a very short time. The goods correspond to my expectations and the price is attractive compared to others.
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Acheteur Vérifié
Rating: 3 out of 5
hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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Acheteur Vérifié
Rating: 2 out of 5
order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
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Response from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No information when the product was no longer available...
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Acheteur Vérifié
Rating: 4 out of 5
The article was not in stock, the article was delivered 3 weeks after the order.
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