English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Fast delivery.
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery problem due to the post office for which Tom Press is not responsible Otherwise perfect product I recommend
Translated reviews
A
Rating: 4 out of 5
A very large box given the volume of the products, but nothing damaged or broken, so nothing to complain about!
Translated reviews
A
Rating: 2 out of 5
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
Translated reviews
Response from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
V
Rating: 1 out of 5
I've not received my pasta maker yet and it's been over 2 weeks now
Response from tompress.com
Hello, Your package has been delivered to you: https://www.laposte.fr/outils/suivre-vos-envois?code=cb570734948fr It was detained in customs clearance. Best regards.
A
Rating: 2 out of 5
very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
Translated reviews
A
Rating: 4 out of 5
good stuff
Translated reviews
A
Rating: 4 out of 5
Bag a little too short... 50 centimeters would be perfect for filet mignon !!!
Translated reviews
A
Rating: 2 out of 5
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
Translated reviews
Response from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
A
Rating: 4 out of 5
delivery conforms, but not yet in use. To be seen
Translated reviews
A
Rating: 4 out of 5
You had indicated 2 weeks before receiving the products and in the end I waited 6 weeks...
Translated reviews
Response from tompress.com
Hello, Our apologies, production and restocking are still affected by the crisis situation. Kind regards.
A
Rating: 4 out of 5
Perfect!
Translated reviews
A
Rating: 4 out of 5
perfect
Translated reviews
A
Rating: 4 out of 5
Shame: a big delay in delivery due to one item being out of stock! Otherwise, everything else is fine.
Translated reviews
A
Rating: 2 out of 5
4 months for a baneton...
Translated reviews
A
Rating: 3 out of 5
Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.
Translated reviews
A
Rating: 3 out of 5
delivery much too long 4 weeks
Translated reviews
A
Rating: 4 out of 5
Very satisfied with the responsiveness and delivery times. The product is as expected. The closure of the cap is a little resistant however...
Translated reviews
A
Rating: 4 out of 5
Very
Translated reviews
A
Rating: 1 out of 5
delivery of breakages shall not be charged to customers.
Translated reviews
Response from tompress.com
Hello, if we are out of stock, we will inform you of a supply date. You can either accept the delay or cancel your order for the item in question. Best regards.
A
Rating: 4 out of 5
very good site, despite an inefficient search engine if you don't have the paper catalog
Translated reviews
A
Rating: 4 out of 5
Very fast delivery and receipt of the parcel in very good condition! I didn't need to contact customer service, so I'm fine with that! One disappointment to note, I thought the book was illustrated, which is not at all the case, so perhaps consider making some visuals of the book available on the article page! That doesn't prevent me from recommending purchases via this site!
Translated reviews
A
Rating: 3 out of 5
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
Translated reviews
Response from tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
A
Rating: 1 out of 5
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
Translated reviews
Response from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
A
Rating: 3 out of 5
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
Translated reviews
A
Rating: 3 out of 5
the device is of very poor quality, both in terms of mechanical construction and general finish.
Translated reviews
Response from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
A
Rating: 4 out of 5
triple zero already in the garbage can
Translated reviews
A
Rating: 4 out of 5
Thank you for letting us know when a product is out of stock, because we can understand that. But above all, you must deliver the rest of the order or at least call us and ask our opinion as to the urgency of the order. Thank you for your telephone reception (and yes, we were the ones who called to express our surprise at the delay in delivery).
Translated reviews
C
Rating: 4 out of 5
everything as described
Translated reviews
A
Rating: 4 out of 5
I'm not convinced about the quality of the stove...
Translated reviews
A
Rating: 2 out of 5
i sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
Translated reviews
Response from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
A
Rating: 4 out of 5
Satisfied with my purchase but haven't used it yet!
Translated reviews
A
Rating: 4 out of 5
article which corresponds to our expectations On the other hand sunken at the bottom of the pot, as the deliveryman deposits and sets out again without signature, it is difficult to make the control in his presence.
Translated reviews
A
Rating: 4 out of 5
good for the moment no leakage thank you
Translated reviews
A
Rating: 2 out of 5
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
Translated reviews
Impeccable packaging.
A
Rating: 4 out of 5
I bought a small manual vacuum pump which is mediocre,
Translated reviews
A
Rating: 4 out of 5
order delivered well and on time. good communication from the driver.
too bad the order didn't totally match, hence my call to customer service tomorrow to find out...
Translated reviews
too bad the order didn't totally match, hence my call to customer service tomorrow to find out...
A
Rating: 4 out of 5
the description of certain items (e.g. lids) is not complete and may lead to ordering errors.
Translated reviews
A
Rating: 4 out of 5
I'm a regular user of Tompress, and always very satisfied.
Translated reviews
A
Rating: 4 out of 5
very satisfied with tompress for over 10 years .company listens to its customers.unfortunately I ordered the card for my vacuum meter machine reber 9340n.and it is not the right one I went through the service av who gave me a no a meter on my return package. This parcel is on its way waiting for my reimbursement.I will come back later for a new order.merci a v.
Translated reviews