The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
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Response from tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed earlier of the very long delivery time. When the extractor arrived, my apples were no longer usable... But that doesn't change the quality of the item or the speed with which the parcel was delivered.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
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Response from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was too late, but customer service was top notch and listened to its customers. Despite the little hiccup, I'd order again.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
The only thing I have against Tompress is the fact that they don't make separate deliveries when the lead time for an item is abnormally long. They don't warn us either. So we wait and after a few weeks we have to write or call them to find out what's going on.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product. But too much waiting
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Acheteur Vérifié
Rating: 4 out of 5
Nickel
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Acheteur Vérifié
Rating: 3 out of 5
I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts.
Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
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Acheteur Vérifié
Rating: 4 out of 5
Very good flour
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Acheteur Vérifié
Rating: 4 out of 5
If the equipment is perfect and the quality of the customer service impeccable, I wouldn't say the same about the transport (GEODIS) which delivers equipment, which they didn't take care of despite the warnings on the crate, broken as far as this order is concerned. Customer service reacted immediately with professionalism and friendliness by sending back new equipment, which arrived in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms and delivery time respected
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Acheteur Vérifié
Rating: 4 out of 5
Packaging (too large) not adapted to the product: the product protruded from the packaging. Product delivered undamaged, however. Simple assembly, despite green paint drips. 1st use rather convincing. Suggestions: adapt for a 2nd wheel. And other accessories.
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Acheteur Vérifié
Rating: 4 out of 5
very bad packaging and broken equipment on receipt very quickly replaced and well received in very good packaging thank you
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Acheteur Vérifié
Rating: 3 out of 5
Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!
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Acheteur Vérifié
Rating: 3 out of 5
Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was fast and the customer service responsive. However, the boxes I ordered were much too small for my intended use and looked much bigger in the photo, but I later realized that they were talking in grams and not liters. I was quickly refunded, but the return postage was extremely high.
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Acheteur Vérifié
Rating: 4 out of 5
This is a very complete site and I am very interested in your offers and the advice that goes with them. I would like to subscribe to your magazine. How can I do this? Thank you JeanC. Pittet
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Response from tompress.com
Hello, it's done! You are now registered. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Apart from the fact that the lid is green when it's yellow on the order form (I wanted a yellow one), so it's not clear what the object is, nothing to say, it's perfect, fast delivery and excellent for yellow bags.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, compliant product
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Acheteur Vérifié
Rating: 4 out of 5
When the stock is empty, the online order system should be able to inform the buyer. This would allow the buyer to order twice and avoid a waiting time that, in my opinion, is too long.
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the deliveryman had to take 3 times to find the address, but I was happy when the pot finally arrived. It's intact!
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Acheteur Vérifié
Rating: 4 out of 5
the delivery time was too long.
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Acheteur Vérifié
Rating: 1 out of 5
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
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Response from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I'm very satisfied with my latest order - impeccable delivery
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Acheteur Vérifié
Rating: 4 out of 5
I like TOM PRESS. For family use, you can find what you need in the right quality. Ordering on the site is fast, delivery on time, no problem at my home in my region (Brittany).
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Acheteur Vérifié
Rating: 4 out of 5
Sturdy, good-quality product - used for the first time in 1/2 day; all fine. For the price: a bit high (and + discounted to 12% the day after my purchase!!!) as a note for good handling it would be wise to move the crank away from the body of 5 cm / 10 cm ... On the other hand for shipping the package it would be desirable to protect the tips because the 2 cartons HOLES
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Acheteur Vérifié
Rating: 3 out of 5
Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?
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Response from tompress.com
Hello, We have cashed the payment directly for the modified order. I will send you the payment receipt. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
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Response from tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
This grinder makes applesauce! It keeps clogging up and the hopper is too hard to put back in place. Disappointed
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Response from tompress.com
Hello, one of our advisers can help you with your appliance. Please do not hesitate to contact them on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
1 month wait between order and delivery...
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Acheteur vérifié
Rating: 2 out of 5
nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
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Response from tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed
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Acheteur Vérifié
Rating: 3 out of 5
Over 2 months to receive 5 kg of nitrite salt.
No message to inform me of a delayed delivery. In short, very average.
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Acheteur Vérifié
Rating: 4 out of 5
The jar looks great, I'm looking forward to trying it!
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Acheteur Vérifié
Rating: 3 out of 5
If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.
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Response from tompress.com
Hello, contact our customer service department on 05 63 71 44 99 or [email protected], they will guide you through the use of your steam juice extractor. Best regards.
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