English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Long delivery time (6 days)
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 573 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
CLEAR
Translated reviews
A
Rating: 4 out of 5
No comment
Translated reviews
A
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
Translated reviews
Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
A
Rating: 4 out of 5
Ras
Translated reviews
V
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
A
Rating: 4 out of 5
The replacement blade I received was 2 cm too long (52 cm instead of 50 cm on the order), which meant I had to cut and drill it.
Translated reviews
A
Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
Translated reviews
Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
A
Rating: 4 out of 5
Delivery without telling me the day and time. Delivered to the wrong address and the driver dropped off the goods and left. We didn't see him. Luckily the neighbor warned us that the goods were outside.
Translated reviews
A
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
Translated reviews
Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
A
Rating: 4 out of 5
Ras fast delivery products ok
Translated reviews
A
Rating: 4 out of 5
Fast delivery and compliant products, it's a shame that 2 jars were broken on unpacking, especially as this order was a present for my daughter's birthday.
Translated reviews
Response from tompress.com
Hello, did you note this on the delivery note? Best regards.
A
Rating: 4 out of 5
Too bad late delivery due to missing item, should have been warned good dialogue with sav
Translated reviews
A
Rating: 4 out of 5
Very well selected quality product
Translated reviews
A
Rating: 4 out of 5
Fast delivery, parts in conformity
Translated reviews
A
Rating: 4 out of 5
Nothing to add. Thank you very much for your responsiveness.
Sincerely Dussart Sébastien
Translated reviews
Sincerely Dussart Sébastien
A
Rating: 3 out of 5
good except delivery times delayed from week to week
Translated reviews
A
Rating: 4 out of 5
Haven't tried the product yet, I was delivered late.
Translated reviews
A
Rating: 3 out of 5
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
Translated reviews
Response from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
A
Rating: 4 out of 5
I recommend it, practical, no need to calibrate.
Translated reviews
A
Rating: 1 out of 5
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
Translated reviews
Response from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
V
Rating: 2 out of 5
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
Translated reviews
Response from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
A
Rating: 1 out of 5
Still no order as of today's date 26/11/2020
Translated reviews
Response from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
A
Rating: 3 out of 5
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
Translated reviews
Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
A
Rating: 2 out of 5
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
Translated reviews
Response from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
A
Rating: 4 out of 5
Maybe you should change the delivery method because the post office is always late.
Translated reviews
A
Rating: 4 out of 5
Vinaigrier super but... but ... the cork really needs to be reviewed. It was leaking after about 6 hours, which stained the small base and the cupboard where it was placed. DIY with a champagne cork that holds. Asked 3 euros more, but with a quality cork.
Translated reviews
A
Rating: 4 out of 5
The invoice details were not correct on the parcel. So at customs clearance I had to pay VAT on 643 instead of the 243 on my invoice. So I had a lot of extra costs that shouldn't have happened.
Translated reviews
Response from tompress.com
Hello, the copy of the invoice is 213.69 before tax. Please do not hesitate to contact our customer service for further information. Best regards.
A
Rating: 4 out of 5
fast, well-packaged delivery
Translated reviews
A
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
Translated reviews
Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
Fast delivery.
Product conforms
Translated reviews
Product conforms
A
Rating: 4 out of 5
Satisfactory
Translated reviews
A
Rating: 4 out of 5
Hello Delivery a little long considering that you propose a delivery under 48h. Otherwise good product.
Translated reviews
A
Rating: 4 out of 5
Good, good product,
Translated reviews
A
Rating: 3 out of 5
The lid does not fit the 28 cm sauté pan.
Translated reviews
Response from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
A
Rating: 4 out of 5
delivery as expected and material corresponding to my expectations.
Translated reviews
A
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
Translated reviews
Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
A
Rating: 4 out of 5
good quality, but order processing too slow
Translated reviews
A
Rating: 4 out of 5
very responsive telephone service+++++++++
Translated reviews
A
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
Translated reviews
Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.