The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
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Response from tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
order quickly delivered, complies with my request, quality products
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Acheteur Vérifié
Rating: 3 out of 5
Failure to meet delivery deadlines
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Acheteur Vérifié
Rating: 2 out of 5
the product is compliant, but there are no assembly and operating instructions supplied with the tank. I had to contact the company several times to obtain information about the delay problems (5 months). To top it all off, a delivery cancelled on the pretext of a faulty address and re-delivered with the same information... a birthday present arrived after the party: disappointment...
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Response from tompress.com
Hello, We understand your disappointment and are sorry, we did the best we could under the circumstances, the package was noted refused by the carrier, organizing a representation was not simple. I will send you the assembly instructions by e-mail immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
cold reception
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Acheteur Vérifié
Rating: 4 out of 5
Hello, you sent me 5 crates of 60 bottles, whereas the order was for crates of 75 bottles. As for the quality of the crates themselves, I have nothing to complain about, it seems excellent.
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Response from tompress.com
Hello, Do you have 15 floors? Please do not hesitate to contact our customer service department at 0563714499 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
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Response from tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Average delivery time because product not available as expected. We had to call Tompress to find out. A note from them would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
Good products m
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Acheteur Vérifié
Rating: 4 out of 5
Excellent products. Impeccable packaging. The only problem with delivery is that only the day is specified, but not the time, which means you have to be there all day.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I find that there's too much play between the screw and the crown of the press's ratchet system. It's a shame that you can't just change the crown.
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Acheteur Vérifié
Rating: 4 out of 5
I'm still waiting for delivery of two bins for storing potatoes.
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Acheteur Vérifié
Rating: 3 out of 5
deliveryman not friendly and in a hurry
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery and satisfactory products
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Acheteur Vérifié
Rating: 4 out of 5
Not much more to say
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Acheteur Vérifié
Rating: 4 out of 5
A dented box.
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Response from tompress.com
Hello, is the flavoring still usable? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
We ordered a lever-operated puree grinder and were very disappointed because the holes are too large, which means that we get a lumpy puree. We wanted to replace it with a classic vegetable grinder but you refused to take it back, so we bought elsewhere. If the diameter of the holes had been indicated, we wouldn't have bought! You are therefore responsible.
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Response from tompress.com
Hello, depending on the variety of potato, you can increase the cooking time to obtain a smoother result and incorporate hot milk. As the item is used, it is not possible to return it at the purchase price. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
always good products at good prices
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Acheteur Vérifié
Rating: 4 out of 5
One item was unavailable, so the order was postponed, and I didn't see it in the conditions. This was resolved after a phone call to customer service.
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Acheteur Vérifié
Rating: 4 out of 5
Quick handling of my order. The only drawback is that the piece I received was delivered in a simple plastic envelope. A bubble envelope might have been more appropriate to protect it during transport.
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Acheteur Vérifié
Rating: 1 out of 5
Very friendly secretaries, but lousy service
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Acheteur Vérifié
Rating: 3 out of 5
chronopost delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
Content.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 3 out of 5
corks are leaking!
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Response from tompress.com
Hello, Could you please give me more details? I will pass on to customer service so that you can be contacted. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 2 out of 5
10 days late delivery. And I'd still be waiting if I hadn't phoned 5 times!
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Response from tompress.com
Hello, The carrier was unable to deliver immediately to the delivery address and we are very sorry. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Very good product
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Acheteur Vérifié
Rating: 2 out of 5
Socca plate received 4 weeks after order although it was in stock. The socca plate only withstands 220° whereas the socca cooks at over 300º.... So impossible to use Disappointed!
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Acheteur Vérifié
Rating: 4 out of 5
I did not receive the invoice for the product. There is no advice on how to use the product (especially the first time).
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Response from tompress.com
Hello, Our apologies. I'll send you these items by e-mail immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
dehydrator ordered on August 8, 2020 was to be delivered within 1 week. You didn't mention that it was out of stock. In addition, it was impossible to track my order on my account. I called customer service and they told me that the product I had ordered would be delivered 10 days later.
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Acheteur Vérifié
Rating: 3 out of 5
Invoice debited at the beginning of July, delivery at the end of August, although you announce a direct debit at the time of shipment. This is not correct.
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce lead times. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Corresponds to our expectations. A little complicated to assemble. Interesting recipe booklet.
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Acheteur Vérifié
Rating: 4 out of 5
The products or the speed of delivery: ok. On the other hand, the website is unbearable. My first thought was that it wasn't adapted to tablet format, so I went to a PC and had the same problem. The keyword search doesn't work, you have to go through Google to do the search and then return to the site... no suggestion for a similar product... worse than sncf.
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