The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...
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Response from tompress.com
Hello,
I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.
Best regards,
Customer service
Tom Press
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Marc V.
Rating: 1 out of 5
following a purchase from 30/12/2025
Too much delay and a missed delivery for, in the end, a product that does not fit my device. I'm giving up.
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Jean-Michel A.
Rating: 4 out of 5
following a purchase from 04/12/2025
Order a bit long
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Bernard C.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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Benoit P.
Rating: 4 out of 5
following a purchase from 26/12/2025
Nickel article, but the paint is too thick and unnecessary on the flambadou
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Richard A.
Rating: 3 out of 5
following a purchase from 21/11/2025
Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE
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Luc B.
Rating: 4 out of 5
following a purchase from 25/12/2025
Very good site
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Laurent P.
Rating: 1 out of 5
following a purchase from 26/12/2025
In one of the books, two torn pages, not very cool for a gift.
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Bénédicte V.
Rating: 2 out of 5
following a purchase from 14/12/2025
My package announced as delivered, I only received it 3 days later!
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Janvier L.
Rating: 2 out of 5
following a purchase from 24/12/2025
My order concerned a 7cm filter and I received an 8cm filter, please check the requests!
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Gilbert G.
Rating: 1 out of 5
following a purchase from 13/12/2025
Does not match the description
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Jacques R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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Jean-Francois V.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good material, impeccable.
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Christian D.
Rating: 4 out of 5
following a purchase from 27/10/2025
With a lot of delay but it arrived thank you
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Sophie B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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Béatrice A.
Rating: 3 out of 5
following a purchase from 13/10/2025
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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Philippe D.
Rating: 3 out of 5
following a purchase from 07/10/2025
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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Gérard F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Very satisfied with my order
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Dominique R.
Rating: 3 out of 5
following a purchase from 03/12/2025
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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Joelle B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Still haven't received information for the return of an item.
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Emile A.
Rating: 1 out of 5
following a purchase from 13/11/2025
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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Pierre B.
Rating: 1 out of 5
following a purchase from 13/12/2025
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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Jean-Christophe M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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Evelyne S.
Rating: 4 out of 5
following a purchase from 03/11/2025
Order received within the expected time... article conforms to the order
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Georges F.
Rating: 4 out of 5
following a purchase from 18/12/2025
Very good product meets my expectations
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Didier R.
Rating: 2 out of 5
following a purchase from 17/12/2025
I did not receive the correct part.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.
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Vincent V.
Rating: 1 out of 5
following a purchase from 16/12/2025
No response to a problem with the order. Resolved a year later.
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Benjamin S.
Rating: 1 out of 5
following a purchase from 16/12/2025
Express delivery paid, express delivery not respected!
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Joelle C.
Rating: 4 out of 5
following a purchase from 15/12/2025
Speed of shipping Perfect packaging I recommend
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Jean-Christophe S.
Rating: 1 out of 5
following a purchase from 12/08/2025
3 months delay for delivery !!!!!
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Bruno T.
Rating: 4 out of 5
following a purchase from 04/08/2025
Well received.
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Marc A.
Rating: 4 out of 5
following a purchase from 16/12/2025
Perfect
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Jean Marc G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Bad delivery I went to pick up the package.
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Romain G.
Rating: 3 out of 5
following a purchase from 15/12/2025
Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels
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Jérôme B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Very unhappy, a product arrived expired by 3 months
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Johann P.
Rating: 3 out of 5
following a purchase from 11/12/2025
Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.
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Jean Claude P.
Rating: 4 out of 5
following a purchase from 09/12/2025
Good
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Gilles L.
Rating: 4 out of 5
following a purchase from 11/12/2025
Easy to order, fast delivery and close to the announced time. Product well packaged and good quality in line with the promise.
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Response from tompress.com
Hello and thank you!
The whole team joins me in wishing you a wonderful year 2026!
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