The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Satisfied although the locker presents some lacks of painting but put in a cellar that will not be seen A remark also on the order with an e-mail of thanks but without indicating a delivery period a little too long to wait without news.... in spite of everything I will recommend gladly
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Acheteur Vérifié
Rating: 4 out of 5
I'm very happy.it's a pity that I didn't have the totality of my order which I modified to have the right to my promotion.otherwise for the customer service a liver and fortunately that once I fell on a lady not friendly at all when I inquired about my order which had been made several months ago. This lady told me I was cancelling your order so that was the end of the matter.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say: the order was correct
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Acheteur Vérifié
Rating: 4 out of 5
Product comfort as described
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
2 stars on Delivery and customer service because the tracking of parcels does not work, the link is not good, and when we report it, we have the right link but nothing gets better when you reorder!!!!
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Acheteur Vérifié
Rating: 4 out of 5
product problem solved very quickly with olivier very satisfied with product
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Acheteur Vérifié
Rating: 4 out of 5
I noticed a delay in delivery. When I asked how long it would take, I was told that an item was missing, and that they couldn't deliver what wasn't there.
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Response from tompress.com
read the GTC Madame". In the General Terms and Conditions
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Acheteur Vérifié
Rating: 4 out of 5
- Delivery postponed by 2 months ...
- Great merchandise: flexible but simple temperature programming, virtually no cleaning, very small folded volume - But the response from customer service (23/07) to whom I asked where the product was made:
C'est une fabrication française. Whereas it's made in China under an American license."
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Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
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Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Item received two months after order (initial delay 2 weeks), no spontaneous communication from the store to warn of the delay.
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Acheteur Vérifié
Rating: 2 out of 5
Order received with breakage and I have not been reimbursed for the breakage that was caused.
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Response from tompress.com
Hello, The refund was made this morning. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The rack must be fixed to a wall to avoid any risk of tipping over, especially if the bulk of the bottles are stored on its upper part. In addition, the spaces where the bottles are placed are not well arranged to allow them to be stored head to foot correctly.
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Acheteur Vérifié
Rating: 4 out of 5
On the whole, everything went very smoothly from order to delivery. One small point of improvement concerned the packaging of the Electric Fruit and Tomato Press n°5. Some of the accessories were not sufficiently packed, and with transport marks and a few small dents were visible (probably due to transport and the shock between the large motor and the accessories).
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Acheteur Vérifié
Rating: 3 out of 5
Hello it's been several years since we discovered your site and bought several products I had to recreate an account because we were not recognized Your products are good quality Not necessarily the cheapest on the market but good quality But do something with the delivery is even less than zero not helpful liar and unprofessional
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Acheteur Vérifié
Rating: 2 out of 5
The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.
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Acheteur Vérifié
Rating: 4 out of 5
WELL
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Acheteur Vérifié
Rating: 4 out of 5
Very friendly customer service: due to a supply problem, understandable during the Covid, the product arrived a few months after the order on the site. Customer service waited until we were back from vacation to initiate delivery.
The product itself: I had to screw back the latch, which was badly positioned to close the door, and straighten one of the hinges.
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Acheteur Vérifié
Rating: 4 out of 5
Hello Tom ptess I regret one thing delivery is too slow
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Acheteur Vérifié
Rating: 4 out of 5
not yet received colissimo delivery problem thank you
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Acheteur Vérifié
Rating: 4 out of 5
Time-consuming delivery.
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Acheteur Vérifié
Rating: 4 out of 5
super store, fast and efficient service.
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Acheteur Vérifié
Rating: 3 out of 5
When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, do you have the same terrine in a larger size? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Parcel problem satisfactorily solved by your services
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Acheteur Vérifié
Rating: 4 out of 5
nothing to report
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Acheteur Vérifié
Rating: 2 out of 5
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
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Acheteur Vérifié
Rating: 2 out of 5
delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was thrown over my hedge and landed in my garden. Fortunately, nothing broke in the shipment. I don't know whether it was the delivery man or a neighbor who received my order by mistake. I didn't like this kind of delivery so much that I didn't complain to Colissimo. It seems that many delivery incidents occurred during this period.
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Acheteur Vérifié
Rating: 4 out of 5
Refused parcel because of broken glass!
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Acheteur Vérifié
Rating: 4 out of 5
Good book
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 3 out of 5
One of the books ordered was marked Supply in progress".
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Response from tompress.com
even though it is no longer published. As a result, the entire order was blocked waiting for this book, which was unlikely to arrive! The parcel arrived too late
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Acheteur vérifié
Rating: 4 out of 5
The delivery driver gives no indication of the time of delivery
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verified buyer
Rating: 3 out of 5
Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.
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Acheteur Vérifié
Rating: 4 out of 5
This is the first time I've ordered from TOMPRESS; overall, I find them to be a serious company. I'll be able to say more when I place future orders.
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Acheteur Vérifié
Rating: 4 out of 5
order received quickly, well packaged, and without problems
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Acheteur Vérifié
Rating: 3 out of 5
I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.
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Acheteur Vérifié
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
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Acheteur Vérifié
Rating: 4 out of 5
Just a delay on the scheduled time
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