The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The cocotte from a well-known Italian brand is made in Turkey and this is not mentioned in the description on the website. The price after reduction is the normal price" observed on online sales on a reputable site. I thought I'd made a bargain
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Response from tompress.com
I've been had
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Acheteur Vérifié
Rating: 4 out of 5
perfect product . wait and see since the stone has only been used once
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say thank you
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Verifizierter Käufer
Rating: 4 out of 5
Haven't tried everything yet!
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Acheteur Vérifié
Rating: 2 out of 5
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
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verified buyer
Rating: 4 out of 5
It took a few weeks for TomPress to get one part of my order (I assume COVID had disrupted supply chains). I made an online inquiry through their website as to the status of my order and was informed of the delay. As soon as they had the item, my order was despatched to me and delivered in its entirety. They appear to have an extensive product range of robust equipment.
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Acheteur vérifié
Rating: 4 out of 5
The insect killer lamp has already stopped working. I need to replace the bulb
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time far too long
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Acheteur Vérifié
Rating: 4 out of 5
The service provided by your sales team's availability and dedication is top-notch.
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Acheteur Vérifié
Rating: 3 out of 5
Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????
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Response from tompress.com
Hello, please call us on 05.63.71.44.99. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
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Response from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the delay in delivery. We informed our customers of the delay on this item in an e-mail dated July 22. This message has probably gone into your spam folder. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very well
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Acheteur Vérifié
Rating: 4 out of 5
The visual quality/price ratio is good, but we'll have to check how long it lasts in use.
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A
Acheteur Vérifié
Rating: 4 out of 5
Good product
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Acheteur Vérifié
Rating: 4 out of 5
I'm not sure of the accuracy of the temperatures displayed.
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Acheteur Vérifié
Rating: 4 out of 5
Very good equipment as usual. The description corresponds well to the product. Easy to use and secure. Easy to clean.
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Acheteur Vérifié
Rating: 3 out of 5
nothing to say corurante order
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compratore verificato
Rating: 4 out of 5
Very happy on delivery, fast and very professional and present assistance. The goods received I expected something more sincerely, hive corners missing roof not stable and anti-Varroa plate non-existent. Quality price very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the product
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
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Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery and compliant product
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Acheteur Vérifié
Rating: 3 out of 5
I ordered and received my order almost 1 month later.
I am disappointed overall even though the products ordered are of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
Time for delivery
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Acheteur Vérifié
Rating: 2 out of 5
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
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Acheteur Vérifié
Rating: 3 out of 5
delivery: as always, the post office is very slow and very expensive.
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Acheteur Vérifié
Rating: 4 out of 5
Ras everything was fine thank you
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Acheteur vérifié
Rating: 4 out of 5
Remarkable customer management from SOPHIE
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Acheteur vérifié
Rating: 4 out of 5
La Poste is not an ideal delivery method for Belgium.
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compratore verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
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Acheteur Vérifié
Rating: 3 out of 5
customer for 8 years
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Acheteur Vérifié
Rating: 4 out of 5
Fast service tresbibproduct
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time not respected + 8 weeks compared to what was planned Otherwise the dough machine works very well. I tried the spinach raviolini, but couldn't get the filling right. I'll get the hang of it in time.
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compratore verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
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Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
products as described
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Acheteur Vérifié
Rating: 1 out of 5
Undelivered
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Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????
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Response from tompress.com
Hello, there is only one shipment per order. If some items are not available in stock, please take into account the delay for the shipment of your order. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The spatula looks more like a beater than a spatula! the photo is not good! Otherwise to be seen in use...
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Acheteur vérifié
Rating: 4 out of 5
Very long delivery time ( 8 weeks ! ).
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