The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
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Response from tompress.com
Did you indicate this on the delivery note? Yours faithfully
V
verified buyer
Rating: 3 out of 5
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
A
Acheteur Vérifié
Rating: 4 out of 5
R.A.S
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C
compratore verificato
Rating: 2 out of 5
Goods do not match what is indicated. Problems with delivery.
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Response from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
A
Acheteur Vérifié
Rating: 4 out of 5
No information from the carrier. The delivery reference given by Tompress was unknown on the carrier's website; there was no message announcing the delivery: it was a happy coincidence that allowed us to welcome the delivery man.
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A
Acheteur Vérifié
Rating: 3 out of 5
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
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A
Acheteur Vérifié
Rating: 4 out of 5
Perfect product as described on the website
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A
Acheteur Vérifié
Rating: 4 out of 5
many products sometimes unavailable in other stores
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, tested with homemade poolish pizza dough, a real treat! The scoop does its job well too, but may wear out over time.
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Acheteur Vérifié
Rating: 4 out of 5
Very good artcles
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Acheteur Vérifié
Rating: 4 out of 5
The delivery has to be reviewed, it arrived without pallet and not packed. Very good product, corresponds to my expectations.
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A
Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
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A
Acheteur Vérifié
Rating: 4 out of 5
Small problem with delivery, otherwise everything is PERFECT
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A
Acheteur Vérifié
Rating: 4 out of 5
Not used yet, but at first glance it's a good machine.
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A
Acheteur Vérifié
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
A
Acheteur Vérifié
Rating: 2 out of 5
fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
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Response from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Great machine but INCOMPREHENSIBLE user manual, poor French translation.
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Response from tompress.com
Hello, Our apologies. I will send you the instructions by e-mail. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
I really regret having chosen colissimo delivery as the parcel took 8 days to arrive from the moment it was picked up.
No serious tracking. After delivery, it still said 'on the way'!"
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 3 out of 5
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
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Acheteur Vérifié
Rating: 4 out of 5
Too bad no Saturday duty
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Acheteur Vérifié
Rating: 4 out of 5
I suppose it's for ordering this type of material, which is not very common.
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Acheteur Vérifié
Rating: 4 out of 5
Well received. We've only used the pitter once, and on fairly small, very ripe cherries. We often have to remove the pitted cherries by hand, but it's quicker than without. This one seems sturdy. NB Why don't you wait a few months for your satisfaction surveys. Our answers would be more reasoned.
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Acheteur Vérifié
Rating: 2 out of 5
delivery time too LONG
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Response from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Despite a slightly long delivery time, which I can understand, the item I ordered was exactly what I expected. Nothing to say and thanks again. I'll be recommending you.
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Acheteur vérifié
Rating: 3 out of 5
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
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Acheteur Vérifié
Rating: 4 out of 5
Slightly long delay (over a month) for processing the order, but reported on the site and in connection with the pandemic. Entirely satisfied with the rest.
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Acheteur Vérifié
Rating: 4 out of 5
continue
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Acheteur Vérifié
Rating: 4 out of 5
Second order with this supplier and still very satisfied with the quality of the products and the service.
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Acheteur Vérifié
Rating: 2 out of 5
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
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Response from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Over a month's delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
as I expected
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Acheteur Vérifié
Rating: 4 out of 5
Item meets my expectations Points for improvement: it would be nice to have a protection for the stone (bag or something like that); in addition, the pizza peel could be of slightly higher quality, especially as it is very practical.
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Acheteur Vérifié
Rating: 4 out of 5
Very clean product Corresponds to the description
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Acheteur Vérifié
Rating: 4 out of 5
Rather long delivery times, but products conform
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Acheteur Vérifié
Rating: 4 out of 5
Very good product that met our expectations. I would recommend it to a friend.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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Acheteur Vérifié
Rating: 4 out of 5
Longer than expected.
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Acheteur Vérifié
Rating: 4 out of 5
as always, quality products and top-notch service. if we don't give you as many stars as possible, it's just because perfection doesn't exist. i recommend tompress.
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