The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
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Response from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Great machine but INCOMPREHENSIBLE user manual, poor French translation.
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Response from tompress.com
Hello, Our apologies. I will send you the instructions by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I really regret having chosen colissimo delivery as the parcel took 8 days to arrive from the moment it was picked up.
No serious tracking. After delivery, it still said 'on the way'!"
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 3 out of 5
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
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Acheteur Vérifié
Rating: 4 out of 5
Too bad no Saturday duty
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Acheteur Vérifié
Rating: 4 out of 5
I suppose it's for ordering this type of material, which is not very common.
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Acheteur Vérifié
Rating: 4 out of 5
Well received. We've only used the pitter once, and on fairly small, very ripe cherries. We often have to remove the pitted cherries by hand, but it's quicker than without. This one seems sturdy. NB Why don't you wait a few months for your satisfaction surveys. Our answers would be more reasoned.
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Acheteur Vérifié
Rating: 2 out of 5
delivery time too LONG
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Response from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Despite a slightly long delivery time, which I can understand, the item I ordered was exactly what I expected. Nothing to say and thanks again. I'll be recommending you.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
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Acheteur Vérifié
Rating: 4 out of 5
Slightly long delay (over a month) for processing the order, but reported on the site and in connection with the pandemic. Entirely satisfied with the rest.
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Acheteur Vérifié
Rating: 4 out of 5
continue
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Acheteur Vérifié
Rating: 4 out of 5
Second order with this supplier and still very satisfied with the quality of the products and the service.
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Acheteur Vérifié
Rating: 2 out of 5
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
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Response from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Over a month's delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
as I expected
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Acheteur Vérifié
Rating: 4 out of 5
Item meets my expectations Points for improvement: it would be nice to have a protection for the stone (bag or something like that); in addition, the pizza peel could be of slightly higher quality, especially as it is very practical.
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Acheteur Vérifié
Rating: 4 out of 5
Very clean product Corresponds to the description
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Acheteur Vérifié
Rating: 4 out of 5
Rather long delivery times, but products conform
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Acheteur Vérifié
Rating: 4 out of 5
Very good product that met our expectations. I would recommend it to a friend.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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Acheteur Vérifié
Rating: 4 out of 5
Longer than expected.
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Acheteur Vérifié
Rating: 4 out of 5
as always, quality products and top-notch service. if we don't give you as many stars as possible, it's just because perfection doesn't exist. i recommend tompress.
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Acheteur Vérifié
Rating: 4 out of 5
Very good products
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Acheteur Vérifié
Rating: 4 out of 5
Corect product - shame it got crushed in transit - could have put it in a box instead of an envelope
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Acheteur Vérifié
Rating: 4 out of 5
meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times via GLS far too long compared with other carriers
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time not respected. Too bad the rest of my order wasn't delivered with my first delivery as planned.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
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Acheteur Vérifié
Rating: 4 out of 5
first order all went well
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Response from tompress.com
Perfect, see you soon on our site.
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Acheteur Vérifié
Rating: 3 out of 5
The products meet my expectations, I will recommend Tompress without any problem!
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Acheteur Vérifié
Rating: 4 out of 5
I will order again as soon as I need it.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time a little long for an internet order, even in this covid period.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy with the service, even if delivery could be a little quicker in Belgium.
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Acheteur Vérifié
Rating: 4 out of 5
good service and order, then we'll see how the device is used.
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Acheteur Vérifié
Rating: 4 out of 5
Time between order and delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
The chopper is great, very good product Everything was perfect, cardboard in good condition perfect delivery despite that I have a broken plastic part.
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Acheteur Vérifié
Rating: 4 out of 5
Superb
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