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A
Rating: 4 out of 5
compliant product
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 571 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
Not received
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A
Rating: 4 out of 5
Good responsiveness and good product information
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A
Rating: 1 out of 5
I have not yet received delivery...
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A
Rating: 4 out of 5
Top service and merchandise The delivery that day was raining and the driver didn't want to come to my home.
I apologize given the context of this health crisis.
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I apologize given the context of this health crisis.
A
Rating: 4 out of 5
Hello
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A
Rating: 4 out of 5
Good evaluation Apt use of the product. Participation in the ecology by saving space and saving garbage bags. Delivery ok.
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C
Rating: 4 out of 5
The problem of late delivery affected my complete satisfaction. Justified by the current time of health emergency that I did not have, however, with deliveries from other providers. Thank you
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A
Rating: 4 out of 5
Package slightly damaged, with the tail protruding from the package. The utensil was unharmed.
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A
Rating: 4 out of 5
Ras c'est propre et rapide merci
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A
Rating: 1 out of 5
How do you expect me to rate you when my order is still stuck in France?
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A
Rating: 4 out of 5
On-time delivery and quality products
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Very satisfactory telephone reception when ordering. The deliveryman was unpleasant because he was in a hurry, which meant I didn't have enough time to check the contents of the parcel and envelope. As a result, I discovered that the invoice was missing a few days after receiving the parcel. Fortunately, following my complaint, customer service was very quick to send an invoice. Satisfactory
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A
Rating: 4 out of 5
The item is exactly as shown in the photo, there are a few small imperfections on the lid.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
delivery not yet collected 04/21/2020
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Response from tompress.com
Hello, Your parcel is on its way. Due to the unprecedented health situation, the distribution of mail and parcels by La Poste has slowed down considerably. Best regards.
A
Rating: 4 out of 5
Too bad the good-for-nothings at the post office only do their job at 30%.
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Response from tompress.com
It's a shame to give Tom Press a bad mark. However, we also regret the lack of commitment and support shown by some towards the confined population.
A
Rating: 4 out of 5
Solid, reliable kitchen utensil.
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A
Rating: 4 out of 5
On-time delivery. Perfectly secure packaging.
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A
Rating: 3 out of 5
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
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Response from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
A
Rating: 1 out of 5
The parcel left on 8/04/2020, it's now 20/04/20 and I still haven't received anything. No concrete feedback from customer service following my requests to contact the carrier for more information. Dissatisfied with Tompress.
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Response from tompress.com
Hello, We prepared the parcel immediately and handed it over to the postal services. You can of course contact them directly on 3631. Best regards.
A
Rating: 4 out of 5
very good and inexpensive products
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A
Rating: 4 out of 5
A good company to recommend
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A
Rating: 4 out of 5
Product conforms to the order and beautiful quality too bad that delivery took 4 months ... otherwise all ok thank you.
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A
Rating: 4 out of 5
the mould suits me perfectly, I've used it several times and it worked perfectly
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A
Rating: 4 out of 5
Hello, this survey is probably automatic because I haven't received anything.
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Response from tompress.com
Hello, your parcel has arrived at the sorting center in your department and should be delivered shortly. Best regards.
A
Rating: 4 out of 5
Efficient when ordered. Delivery problem, but it was the post office's fault A broken throttle lever Otherwise everything is OK
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Response from tompress.com
Hello, Please send photos of the damage to [email protected] with reference 24424 in the subject line. Best regards.
A
Rating: 4 out of 5
Top! A yeast offering would really complement many of your products!
Have a nice day,
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Have a nice day,
Response from tompress.com
Hello, they are ;) they are being restocked, but you can find them here: https://www.tompress.com/CT-8674-levures.aspx Best regards.
A
Rating: 4 out of 5
Quality product at a reasonable price Delivery problematic, certainly due to the current health crisis.
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A
Rating: 4 out of 5
Lack of precision due to insufficient documentation. Problem fitting temperature sensor to door
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A
Rating: 1 out of 5
Package not yet delivered .....
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Response from tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
A
Rating: 2 out of 5
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
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Response from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
A
Rating: 1 out of 5
I still haven't been delivered.
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Response from tompress.com
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
A
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
A
Rating: 2 out of 5
Not yet recut
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Response from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
A
Rating: 1 out of 5
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
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Response from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
A
Rating: 1 out of 5
Hello, before judging it should be delivered
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A
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
A
Rating: 4 out of 5
Very good
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