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A
Rating: 3 out of 5
medium
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I put one star for delivery, because I can't put zero. Indeed, the deliveryman took 11 days to deliver my parcel, not even 60kms from his sorting center. Supposedly the address couldn't be found, etc. The goods were in perfect condition, just as I expected. Very good material, I'm not disappointed.
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Response from tompress.com
Thank you for your time. For delivery, you note Tom Press there.
A
Rating: 4 out of 5
your customer service reminded me when your platform did not register my order, or in several copies, well seen ... The items arrived whole but what overpacking, no way to use a smaller container?
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A
Rating: 3 out of 5
Very very long delivery time ...
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A
Rating: 4 out of 5
Very slow website to track your order... not a good customer experience.
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A
Rating: 4 out of 5
everything was perfect, just a two-step delivery
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A
Rating: 4 out of 5
The cooler is not very useful The cooling effect is too weak
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Response from tompress.com
How long did you put it in the freezer? At what temperature? Best regards.
A
Rating: 4 out of 5
On time and on budget
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A
Rating: 4 out of 5
the advertised power does not correspond to the product
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Response from tompress.com
Hello, do you use it with butane or propane? Best regards.
A
Rating: 2 out of 5
I won't recommend it again. My order was already forgotten and then I had to play treasure hunt to find the parcel.
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Response from tompress.com
Hello, Could you please tell us more about your delivery? Best regards.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
We regret the delivery in relay point not easy to schedule an appointment with the carrier carrier's website not easy to use thank you to the driver who phoned me and delivered to my workplace
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A
Rating: 4 out of 5
Good product very happy
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A
Rating: 3 out of 5
for the material nothing to say. concerning the transport, no contact from the deliverer and pallet left like that.
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Response from tompress.com
Hello, After consultation with the delivery driver, the pallet was left behind your home following your request during radio guidance with the driver.
A
Rating: 3 out of 5
Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.
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A
Rating: 4 out of 5
Product as expected, correct delivery. Only drawback: no compatibility with other brands of cartridge.
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C
Rating: 4 out of 5
fast accurate and goods as described,good
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A
Rating: 4 out of 5
Well arrived
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A
Rating: 3 out of 5
Postage costs are too high. The price of items is too high.
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A
Rating: 4 out of 5
Keep up the good work
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A
Rating: 4 out of 5
First order, very satisfied with the service
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A
Rating: 4 out of 5
Very responsive and cooperative customer service. Much appreciated.
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A
Rating: 4 out of 5
very satisfactory
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A
Rating: 4 out of 5
very good and fast
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A
Rating: 4 out of 5
Suitable equipment but would benefit from fixings
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A
Rating: 4 out of 5
I placed my order before Christmas and hoped to receive my package on time. I received it well after Christmas. I asked the customer service who answered me in a very nice way that they were doing their best, the package was damaged but the devices were not. It's a busy time at Christmas, but I'm still happy.
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A
Rating: 4 out of 5
Carton damaged and opened I had to check in front of the deliveryman
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A
Rating: 4 out of 5
we have to unpack the package to avoid any surprises
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A
Rating: 4 out of 5
super happy to finally find this product. But two uses later, the grid broke. Really disappointed. Really dubious quality. The particularly responsive after-sales service took note of my negative opinion, and undertook to do whatever was necessary to rectify the product's shortcomings. That's great. Nothing more to say. Customer service is excellent. And I feel a little neglected.
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A
Rating: 4 out of 5
Delivery time and product quality were very good, but there was a slight problem with the quality of the cardboard packaging, which was almost ripped open.
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A
Rating: 4 out of 5
The service worked very well on a product with defects.
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A
Rating: 4 out of 5
Nickel-plated delivery a little late
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A
Rating: 4 out of 5
Material not available, long order, otherwise perfect.
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A
Rating: 4 out of 5
All OK
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A
Rating: 4 out of 5
Good product, but the bag was ripped open in the crate
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C
Rating: 4 out of 5
The material is in accordance with my request .
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A
Rating: 3 out of 5
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
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Response from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
A
Rating: 4 out of 5
Nothing to say at the moment, very satisfied
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A
Rating: 4 out of 5
Delivery on time, responsive customer service.
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