The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I received a completely different batch of bottles than the one ordered. Much less pretty and this model is sold in supermarkets for half the price. Huge disappointment.
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Eric L.
Rating: 4 out of 5
following a purchase from 08/12/2025
No problem. Fast shipping
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Olivier W.
Rating: 1 out of 5
following a purchase from 25/06/2025
Order from 25/06 delivered on 18/12. You shouldn't be in a hurry!
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Louise F.
Rating: 3 out of 5
following a purchase from 10/12/2025
I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...
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Nicole A.
Rating: 1 out of 5
following a purchase from 20/10/2025
waited more than 1 month to be told that I will not receive my order
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Jean Luc T.
Rating: 1 out of 5
following a purchase from 09/12/2025
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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Gerard D.
Rating: 1 out of 5
following a purchase from 08/12/2025
Super satisfied
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Nathalie A.
Rating: 2 out of 5
following a purchase from 08/12/2025
the parts do not match. I contacted customer service but received no response to know the procedure for a return!
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Thierry E.
Rating: 1 out of 5
following a purchase from 08/12/2025
I can no longer connect to my account. Please review your site.
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Annick A.
Rating: 4 out of 5
following a purchase from 15/10/2025
Very good thank you
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Emile A.
Rating: 3 out of 5
following a purchase from 10/09/2025
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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Guy M.
Rating: 4 out of 5
following a purchase from 08/12/2025
It is mainly about the delivery that I am not satisfied, the delivery point I chose never received my package, it was dropped off at the post office in Roussillon, I do not understand why, can you inquire about it because if I have another order to place I would like to know. Thank you
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Response from tompress.com
Hello Mr. Molay,
We have noted this inconvenience. We will contact you to give you some explanations.
Best regards.
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Jean Pierre L.
Rating: 4 out of 5
following a purchase from 08/12/2025
Order received on time, but the purchased product does not match the description. Net too narrow
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Response from tompress.com
Hello and thank you for your message.
Do not hesitate to call us at 05 63 71 44 99, we will look for a solution.
Best regards
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Pascale L.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged order and terrible customer service
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Christian G.
Rating: 1 out of 5
following a purchase from 23/09/2025
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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Frédéric C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Very good product, but well, lack of assembly instructions... If you are not handy...
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Bernard F.
Rating: 4 out of 5
following a purchase from 09/11/2025
Good
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Didier M.
Rating: 4 out of 5
following a purchase from 04/12/2025
GOOD
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Regis R.
Rating: 2 out of 5
following a purchase from 18/11/2025
The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC
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Olivier B.
Rating: 1 out of 5
following a purchase from 03/12/2025
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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Laurence D.
Rating: 4 out of 5
following a purchase from 05/12/2025
Everything went well, except that the Post did not inform me that the package had arrived. Fortunately, I called you, it was you who informed me. Best regards,
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Alain D.
Rating: 4 out of 5
following a purchase from 03/12/2025
Nothing to report
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Michel D.
Rating: 3 out of 5
following a purchase from 03/11/2025
More than 4 weeks without news, then I had to send a message after this time for the order to be shipped... One part out of the 12 was broken.
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Patricia F.
Rating: 4 out of 5
following a purchase from 26/03/2025
Satisfied
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Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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Gilbert R.
Rating: 4 out of 5
following a purchase from 18/11/2025
nothing to report
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Amaya L.
Rating: 3 out of 5
following a purchase from 26/09/2025
Order error but resolution in progress
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Nadine G.
Rating: 4 out of 5
following a purchase from 23/11/2025
Just delivery a bit long
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Philippe G.
Rating: 2 out of 5
following a purchase from 01/12/2025
The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.
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Romain D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Reber chopper arrived wobbly and with white stains inside and outside that won't come off
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Nathalie P.
Rating: 1 out of 5
following a purchase from 01/12/2025
Received marble slab broken
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Daniel P.
Rating: 3 out of 5
following a purchase from 29/11/2025
Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.
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Pierre B.
Rating: 4 out of 5
following a purchase from 25/09/2025
Everything was in line with my expectations but it is a pity that the delays for some items were 8 to 10 weeks instead of the 4 announced.
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Brigitte S.
Rating: 2 out of 5
following a purchase from 13/10/2025
a processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment
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Christiane M.
Rating: 2 out of 5
following a purchase from 23/10/2025
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
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Yvonne M.
Rating: 3 out of 5
following a purchase from 15/09/2025
Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.
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Gerard T.
Rating: 4 out of 5
following a purchase from 25/11/2025
Very fast
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Patrickk G.
Rating: 4 out of 5
following a purchase from 27/11/2025
very satisfied
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Denis F.
Rating: 1 out of 5
following a purchase from 23/11/2025
Satisfied with my order.
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Isabelle L.
Rating: 1 out of 5
following a purchase from 08/06/2025
Since June, it's been a bit long to receive the products.
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