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G
Rating: 4 out of 5
nothing to report
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Order error but resolution in progress
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N
Rating: 4 out of 5
Just delivery a bit long
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P
Rating: 2 out of 5
The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.
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R
Rating: 2 out of 5
Reber chopper arrived wobbly and with white stains inside and outside that won't come off
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N
Rating: 1 out of 5
Received marble slab broken
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D
Rating: 3 out of 5
Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.
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P
Rating: 4 out of 5
Everything was in line with my expectations but it is a pity that the delays for some items were 8 to 10 weeks instead of the 4 announced.
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B
Rating: 2 out of 5
a processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment
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C
Rating: 2 out of 5
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
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Y
Rating: 3 out of 5
Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.
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G
Rating: 4 out of 5
Very fast
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P
Rating: 4 out of 5
very satisfied
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D
Rating: 1 out of 5
Satisfied with my order.
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I
Rating: 1 out of 5
Since June, it's been a bit long to receive the products.
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P
Rating: 2 out of 5
I bought pork casings 55/60, but what I received is at most 50 (to know, I use a 50 mm stuffing tube, and it fits very difficultly), so disappointed.
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I
Rating: 1 out of 5
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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J
Rating: 1 out of 5
2 months of waiting...not professional
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M
Rating: 1 out of 5
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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P
Rating: 1 out of 5
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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J
Rating: 4 out of 5
very well packaged. Instructions and manual leave something to be desired
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G
Rating: 4 out of 5
VERY GOOD DELAY very long. Order in July and received in November without any message in between
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G
Rating: 4 out of 5
Delivery time of 2 months but good quality of customer service and products
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V
Rating: 3 out of 5
I thought it was made of fabric but it's my fault
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D
Rating: 2 out of 5
Despite a message and a phone call for a confirmation of D of the grid axes of the chopper, no response! BAD POINT FOR YOU. DJ
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P
Rating: 4 out of 5
repair compliant and warranty applied
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M
Rating: 3 out of 5
1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice
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J
Rating: 3 out of 5
Blades correspond to the order; 2 months for delivery!
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G
Rating: 4 out of 5
Nothing to say everything is perfect
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C
Rating: 4 out of 5
Thank you, Good product
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C
Rating: 2 out of 5
This is not the product I usually ordered even though I was told it was, and moreover, the items are not accepted.
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B
Rating: 4 out of 5
Happy but the order was on hold due to a missing item. A phone call to inform the customer would be nice. Everything was sorted out after a call from my side
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A
Rating: 4 out of 5
No feedback on usage as not yet put into service. I received the satisfaction questionnaire before receiving the item which arrived after the scheduled date. Material well packaged and arrived in good condition
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D
Rating: 3 out of 5
Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.
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Response from tompress.com
Hello Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
T
Rating: 4 out of 5
The catalog should be free
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P
Rating: 3 out of 5
The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.
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Response from tompress.com
Hello Mr. Rubio,
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
P
Rating: 4 out of 5
Well received the package on the announced date. And a quality of the ordered products
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N
Rating: 1 out of 5
Missing product No information on order tracking Disappointing phone reception
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B
Rating: 1 out of 5
And the smoking grid was also missing
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K
Rating: 1 out of 5
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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