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A
Rating: 4 out of 5
Compliant.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
8-day colissimo delivery Maybe social unrest?
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A
Rating: 2 out of 5
I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.
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Response from tompress.com
Hello, I can see that Chronopost has sent you a text message about a delay. I am opening a complaint with their services. Please let us know within 24 to 48 hours so that we can take the necessary steps. Best regards.
A
Rating: 3 out of 5
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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A
Rating: 4 out of 5
No information on delivery. I had to call to find out that one of the products was out of stock and that delivery was not scheduled until early January. Miracle, 3 days later I received my entire order.
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A
Rating: 4 out of 5
Hello, a product in the order is out of stock and not indicated on the site. As a result, I had to order in two instalments to receive the bulk of the order within a reasonable time, and pay the shipping costs for the product that was out of stock, which alone made up the rest of the order. For an order of about 250 in total...I would have liked a commercial gesture.
Sincerely Rémi
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Sincerely Rémi
A
Rating: 4 out of 5
Nothing to say about tompress, but the delivery wasn't top-notch. The delivery didn't take place on the day it was supposed to because there was construction work going on in the street, so the next day I was absent and had to pick up my parcel at the post office.
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A
Rating: 4 out of 5
Rien a dire continue
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A
Rating: 4 out of 5
Quality is always the order of the day
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A
Rating: 1 out of 5
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Response from tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
A
Rating: 3 out of 5
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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A
Rating: 4 out of 5
The parcel was well packaged, however having ordered glass jars I think the packaging could have been reinforced. Afterwards all the goods were in good condition, I checked them with the deliveryman. I recommend Tompress.
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A
Rating: 4 out of 5
Very good product. You just need to learn how to use the different tips.
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A
Rating: 4 out of 5
super
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A
Rating: 4 out of 5
excellent
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A
Rating: 4 out of 5
Product meets expectations
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A
Rating: 4 out of 5
..it's a shame to force the customer to write a review
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A
Rating: 4 out of 5
my name does not appear 1st on the delivery note (instead it is the place of delivery in my case the name of the bar)
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A
Rating: 4 out of 5
good quality material
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A
Rating: 4 out of 5
received the parcel on Saturday
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A
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 3 out of 5
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Response from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
A
Rating: 4 out of 5
Delivery problem.
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A
Rating: 4 out of 5
Very satisfied with the service and my order.
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A
Rating: 2 out of 5
To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.
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Response from tompress.com
Hello, Your order has been dispatched as soon as your item has been restocked. Best regards.
A
Rating: 4 out of 5
The delivery person told the person who received the package, despite the red markings on the parcel, that it was not necessary to open it for inspection: The material was dented.
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A
Rating: 4 out of 5
I'm still waiting for the screws and the handle for the sideboard of my plancha, which I paid for 4 months ago and which was delivered incomplete. No further comments.
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V
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Big problem with chrono poste, delivery to a different relay point than desired.
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A
Rating: 4 out of 5
Fairly fast delivery (delayed by a day by the delivery driver for reasons for which they are responsible), parcel intact, equipment as expected despite a slightly complicated programming system.
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A
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 3 out of 5
when I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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A
Rating: 4 out of 5
the only small problem is that we had given the code to be delivered directly to our home and the deliveryman entrusted the parcel to the janitor who was on duty that Saturday.
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A
Rating: 3 out of 5
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Response from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
A
Rating: 4 out of 5
Good evening You tell us to check the parcel before signing but La Poste is not a carrier and there is nothing in the agreement to say that the customer can check before signing. Sincerely C Durfort
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A
Rating: 4 out of 5
Material well received and well packaged. Product conforms to what is stated on the site. Put into practice this weekend, very good for 20kg of sausage.
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Rating: 4 out of 5
Satisfied with the products and delivery.
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