The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.
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Response from tompress.com
Hello, Your order has been dispatched as soon as your item has been restocked. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery person told the person who received the package, despite the red markings on the parcel, that it was not necessary to open it for inspection: The material was dented.
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Acheteur Vérifié
Rating: 4 out of 5
I'm still waiting for the screws and the handle for the sideboard of my plancha, which I paid for 4 months ago and which was delivered incomplete. No further comments.
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Verifizierter Käufer
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
Satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
Big problem with chrono poste, delivery to a different relay point than desired.
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Acheteur Vérifié
Rating: 4 out of 5
Fairly fast delivery (delayed by a day by the delivery driver for reasons for which they are responsible), parcel intact, equipment as expected despite a slightly complicated programming system.
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A
Acheteur Vérifié
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 3 out of 5
when I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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Acheteur Vérifié
Rating: 4 out of 5
the only small problem is that we had given the code to be delivered directly to our home and the deliveryman entrusted the parcel to the janitor who was on duty that Saturday.
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Acheteur Vérifié
Rating: 3 out of 5
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Response from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good evening You tell us to check the parcel before signing but La Poste is not a carrier and there is nothing in the agreement to say that the customer can check before signing. Sincerely C Durfort
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Acheteur Vérifié
Rating: 4 out of 5
Material well received and well packaged. Product conforms to what is stated on the site. Put into practice this weekend, very good for 20kg of sausage.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the products and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
it's a pity that the product is only suitable for a diameter of 82mm and that I can't find one for a diameter of 100mm.
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A
Acheteur Vérifié
Rating: 4 out of 5
Compliant product
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A
Acheteur Vérifié
Rating: 4 out of 5
Everything arrived in good condition
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, very satisfied with the product
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Acheteur Vérifié
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Very Satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
Very good, I'm surprised your site isn't better known.
Just one comment: your system of unpacking the package before signing for it is not applicable in real life.
This is a real obstacle to my recommending you. There's no possibility of delivery at a relay point, which is not practical and not environmentally friendly at all. Thank you for thinking about it. Amazon is criticized, but it offers this.
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Response from tompress.com
Hello, Not always easy, but don't sign, you don't take responsibility. We do offer a relay point, but not all orders are eligible because weight and volume are limited.
A
Acheteur Vérifié
Rating: 4 out of 5
satisfied with the product
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Acheteur Vérifié
Rating: 4 out of 5
Globally OK
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Acheteur Vérifié
Rating: 3 out of 5
Pallet damaged on arrival
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Response from tompress.com
Hello, Are the products OK? Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Very long delivery times
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Acheteur Vérifié
Rating: 4 out of 5
hasn't been used yet christmas present
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Acheteur Vérifié
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello I am very disappointed to have ordered an item from you because through your site I was hacked with the credit card and I made an order of 250 euros with another site, I reported the fraud on Perceval, then tell you that I am glad to have ordered from you, no
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Response from tompress.com
Hello, Our site is secure, it would be wise to contact us and provide us with the results of the cybercrime investigation to identify the hacking process that was used (phishing, cloning, virus, line hacking ...). For our part, the entire system has been checked. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Flour received that will be out of date 4 weeks later
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Response from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, the products were very well packaged
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Acheteur vérifié
Rating: 4 out of 5
Take greater care with packaging, depending on the product. In this case, a fragile product cannot move in the crate. The return proves better care on your part. So, very happy in general
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Acheteur Vérifié
Rating: 4 out of 5
The sleeveless stuffed vest smells of remugle, it's a horeur; you should air your warehouses.
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Response from tompress.com
Hello, We take note of your comment. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
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Response from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Extremely long delivery time and no reply to my e-mail concerning the delivery time.
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Response from tompress.com
Hello, a confirmation of the deadline was sent to you on 20/09. Did you not receive it? Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The box arrived soaking wet. It was impossible to carry it because it was so wet.
Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately, the packaging of the goods is not very efficient.
Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
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Response from tompress.com
Hello, I am forwarding your comment to our customer service department so that you can be contacted as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was scheduled for the morning and arrived around 4.15pm.
Luckily I wasn't working.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
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Response from tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
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