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A
Rating: 4 out of 5
it's a pity that the product is only suitable for a diameter of 82mm and that I can't find one for a diameter of 100mm.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Compliant product
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A
Rating: 4 out of 5
Everything arrived in good condition
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A
Rating: 4 out of 5
Fast delivery, very satisfied with the product
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A
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
A
Rating: 4 out of 5
Very Satisfied
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A
Rating: 4 out of 5
Very good, I'm surprised your site isn't better known.
Just one comment: your system of unpacking the package before signing for it is not applicable in real life.
This is a real obstacle to my recommending you. There's no possibility of delivery at a relay point, which is not practical and not environmentally friendly at all. Thank you for thinking about it. Amazon is criticized, but it offers this.
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Just one comment: your system of unpacking the package before signing for it is not applicable in real life.
This is a real obstacle to my recommending you. There's no possibility of delivery at a relay point, which is not practical and not environmentally friendly at all. Thank you for thinking about it. Amazon is criticized, but it offers this.
Response from tompress.com
Hello, Not always easy, but don't sign, you don't take responsibility. We do offer a relay point, but not all orders are eligible because weight and volume are limited.
A
Rating: 4 out of 5
satisfied with the product
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A
Rating: 4 out of 5
Globally OK
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A
Rating: 3 out of 5
Pallet damaged on arrival
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Response from tompress.com
Hello, Are the products OK? Best regards.
A
Rating: 4 out of 5
Very long delivery times
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A
Rating: 4 out of 5
hasn't been used yet christmas present
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A
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
A
Rating: 4 out of 5
Hello I am very disappointed to have ordered an item from you because through your site I was hacked with the credit card and I made an order of 250 euros with another site, I reported the fraud on Perceval, then tell you that I am glad to have ordered from you, no
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Response from tompress.com
Hello, Our site is secure, it would be wise to contact us and provide us with the results of the cybercrime investigation to identify the hacking process that was used (phishing, cloning, virus, line hacking ...). For our part, the entire system has been checked. Best regards.
A
Rating: 3 out of 5
Flour received that will be out of date 4 weeks later
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Response from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
A
Rating: 4 out of 5
Fast delivery, the products were very well packaged
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A
Rating: 4 out of 5
Take greater care with packaging, depending on the product. In this case, a fragile product cannot move in the crate. The return proves better care on your part. So, very happy in general
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A
Rating: 4 out of 5
The sleeveless stuffed vest smells of remugle, it's a horeur; you should air your warehouses.
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Response from tompress.com
Hello, We take note of your comment. Best regards.
A
Rating: 3 out of 5
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
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Response from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
A
Rating: 3 out of 5
Extremely long delivery time and no reply to my e-mail concerning the delivery time.
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Response from tompress.com
Hello, a confirmation of the deadline was sent to you on 20/09. Did you not receive it? Best regards.
A
Rating: 3 out of 5
The box arrived soaking wet. It was impossible to carry it because it was so wet.
Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
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Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
A
Rating: 3 out of 5
Unfortunately, the packaging of the goods is not very efficient.
Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
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Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
Response from tompress.com
Hello, I am forwarding your comment to our customer service department so that you can be contacted as soon as possible. Best regards.
A
Rating: 3 out of 5
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
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A
Rating: 4 out of 5
The delivery was scheduled for the morning and arrived around 4.15pm.
Luckily I wasn't working.
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Luckily I wasn't working.
A
Rating: 3 out of 5
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
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Response from tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
A
Rating: 4 out of 5
Product as described and well-packaged package delivered quickly
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A
Rating: 2 out of 5
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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A
Rating: 4 out of 5
not yet used the product
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A
Rating: 4 out of 5
interesting book well packaged
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A
Rating: 4 out of 5
Hello, I gave three stars to the delivery because I found it very long between the order and delivery; of course I was warned of the long delay but more than six weeks. Now very nice dish tried with fish recipe, quite satisfied with the product. cordially, R.Dupuch
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A
Rating: 4 out of 5
No worries, everything matches, top salesman
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A
Rating: 4 out of 5
Very nice product, a downside on the delivery, package sent by post on 30/10, received on 13/11 ... This does not blame Tompress but the Post ...
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A
Rating: 3 out of 5
Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.
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Response from tompress.com
Hello, The sawdust size is 0.75 to 2.5 mm and is used in the drawers of our smokehouses. Is your smokehouse not equipped with one? What is the brand of your smokehouse? Best regards.
A
Rating: 4 out of 5
Correct product, top packaging....didn't need customer service.
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A
Rating: 4 out of 5
it's the first time I order on this site, we'll see in the long run.
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A
Rating: 4 out of 5
I asked for the capacity of the ladle and I received the wrong information, so the ladle does not correspond to my needs. I sent an email, with no reply to date.
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Response from tompress.com
Hello, I have sent you a cancellation form by e-mail, which you are now sending back to us. Best regards.
A
Rating: 4 out of 5
be sure to soak the barrel before filling it with wine, not enough time to judge the quality.
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A
Rating: 4 out of 5
A little disappointed the skimmer rubs on the inside depending on how you put it on the tap and so it gets damaged over time but I think it's a manufacturing defect.
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Response from tompress.com
Hello, our after-sales service has been informed and your case is being processed. Best regards.
A
Rating: 4 out of 5
Hello, The only drawback I would mention is that the order was blocked because you were out of stock on the second book ordered. A phone call would have been enough to reduce the order to one volume, which I would have been happy to receive quickly.
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A
Rating: 4 out of 5
We had to collect the parcel from Geodis
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