The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
it is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
Colistier delivers without warning, while Internet tracking shows parcels on the way
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Acheteur Vérifié
Rating: 4 out of 5
My first order could have been perfect, the parcel seemed to be in good condition, but inside the 600g can of rosin spilled all over the items. As I didn't make any reservations at the post office, I'm going to have to replace the soiled items that I can't clean. In future, for the rosin, remember to tape the cap of the bottle, which opens easily. Merc
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Response from tompress.com
Hello, if you have a problem with your delivery, you can contact us by phone at 05.63.71.44.99, our advisors are here to help you. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Response from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
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Acheteur Vérifié
Rating: 4 out of 5
The handle is fragile, so be careful when raising the blade, as the notch will spread. Otherwise, it's OK.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the package and packaging does not support the transport to review because upon receipt package stale.
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Acheteur Vérifié
Rating: 3 out of 5
received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.
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Acheteur Vérifié
Rating: 4 out of 5
I am always so satisfied with this site, no problem, very serious, delivery time respected but only downside delivery is not respected by the carrier it's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.
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Response from tompress.com
Hello, to find out how to use the equipment, please contact our customer service team on 05.63.71.44.99, who will be happy to help you. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery good product
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Acheteur Vérifié
Rating: 4 out of 5
everything to do with the goods and TOMPRESS no problem.
Very different opinion regarding the carrier GEODIS no consideration or respect for the customer delivered.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very good contact with the advisers. On the other hand I'm still a bit disappointed that the jars and bottles ordered are not better protected (for delivery and home storage afterwards). Overall satisfied Julie
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Verifizierter Käufer
Rating: 4 out of 5
No further comments.
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Acheteur Vérifié
Rating: 4 out of 5
good quality
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Response from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed in mid-July and still no parcel by July 25, 2019.
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Response from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
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Response from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Pay more to have your order within 24 hours and receive it a week later...
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Response from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
no problem
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Acheteur Vérifié
Rating: 3 out of 5
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
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Response from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The products are very good but the delivery times are too long.
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Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
sterisilator slightly dent review packaging
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied with the product but the age of the parcel was limited.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was made to the wrong address
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Response from tompress.com
Hello, what happened? Please let us know the details of your delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
packaging slightly damaged, otherwise RAS
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Acheteur Vérifié
Rating: 4 out of 5
Despite the care taken by Tompress for shipping, one of the items was broken by the carrier.
The Tompress after-sales service was very responsive and professional.
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the product I ordered, unfortunately I had a few problems with the deliveryman. Fortunately, the delivery company made up for it ...
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Acheteur Vérifié
Rating: 4 out of 5
You have to be available for the carrier (9am-5pm slot). The doorbell didn't work, which I didn't know, and 2 minutes after the carrier arrived I found a notice telling me I was absent. Why put cell phone numbers on parcels if the courier doesn't use them? The carrier's phone number is overtaxed, which is very unpleasant.
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Acheteur Vérifié
Rating: 3 out of 5
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
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Response from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
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Acheteur Vérifié
Rating: 4 out of 5
Delivered quickly, looks as good as new, very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 1 out of 5
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
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Response from tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
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Response from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
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