The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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V
verified buyer
Rating: 3 out of 5
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
A
Acheteur Vérifié
Rating: 3 out of 5
I would recommend the company as serious but not the product.
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A
Acheteur Vérifié
Rating: 4 out of 5
As I haven't used the product yet, I can't give a valid assessment of its staying power and effectiveness.
Let's wait for the fruit harvest. See you soon H. POULET
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Acheteur Vérifié
Rating: 3 out of 5
I waited more than 5 months for delivery, I had to claim my order several times.
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A
Acheteur Vérifié
Rating: 4 out of 5
Correct delivery. I haven't tried it yet, but the product seems to be of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
The slicer, although practical to store and very attractive, is not very efficient. Its price is equivalent to a profissional slicer, to be chosen if you need an efficient device. It's mainly a modern kitchen appliance, not used for cooking.
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A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to report
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A
Acheteur Vérifié
Rating: 3 out of 5
delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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Acheteur Vérifié
Rating: 4 out of 5
I can not evaluate it should be known that every time the deliveries are made by chronopost .... they do not find the address .......insupportable when you know that on GPS applications such as WASE ... the address is displayed directly ... that's 2 times we lose our half day for nothing ... they do not bother .. they do not search ... shame on the other hand nothing to redirect
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Response from tompress.com
Hello, Thank you for this report and we are opening a complaint with Chronopost which we will follow up. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery on time Correct product Only drawback: delivery charges too high
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Acheteur Vérifié
Rating: 2 out of 5
Hello Very top of the work, had another order that I could not finalize, and after your mail or you offer me a phone help I could never get someone the switchboard being constantly saturated. So
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Response from tompress.com
Hello, I'm sorry this book doesn't suit you. Perhaps you have a specific request? Please do not hesitate to request a call back from one of our advisors by clicking on "We'll call you back" on our website. Best regards."
A
Acheteur Vérifié
Rating: 2 out of 5
Totally ineffective on French birds
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Response from tompress.com
Hello, Have you tried changing the battery just in case? Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Good quality product, nothing to say, except the problem of being out of stock, but I still received my order. I remain loyal to tompress thanks to the quality of their products.
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A
Acheteur Vérifié
Rating: 4 out of 5
For a first order it was satisfactory.
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A
Acheteur Vérifié
Rating: 4 out of 5
Good product. No contact with customer service. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong carrier - cancelled the day of receipt without warning - customer service did nothing and asked me to check with the carrier. Parcel arrived late. The 48-hour promise was not kept. I won't recommend it again, there's plenty of choice elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time: top Customer service: top Deliveryman: unpleasant and surly when my wife checked the parcel following the site's recommendations Product: average condition
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Response from tompress.com
Hello, you report an average condition, what damage has it sustained? Have you filed a claim with reservations? Please contact our after-sales service for further information on 05 63 71 44 99. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
a missing book never received no gesture very disappointed
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Response from tompress.com
Hello, The book should be shipped as soon as it is expected to be restocked at the end of the week. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
The product we ordered did not meet our needs. The service was otherwise impeccable.
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A
Acheteur Vérifié
Rating: 4 out of 5
Perfect products (Le Parfait). Delivery very well packaged (products in glass).
On the other hand, very long delivery time, I was only informed once the driver was absent. To be improved, too bad, the rest is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
I like Tom Press, but it's annoying that the carrier doesn't keep up: you block off a day for delivery, and you have to call when you're worried about the time passing, only to be told that delivery is delayed by a day and that you need to make an appointment. At the cost of my day's work, that increases the price of the product by that much. Well, come on, that's only happened 1 time out of 3.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed not to have been able to order one-liter bottles in a minimum quantity of twelve.
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Acheteur Vérifié
Rating: 4 out of 5
Good for you
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A
Acheteur Vérifié
Rating: 2 out of 5
Total lack of professionalism. Too bad the products are good.
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Acheteur vérifié
Rating: 4 out of 5
Hello, we had a problem with the delivery. One of the two machines was missing even though the parcel had been filmed, so we didn't think it was worth checking. But everything went smoothly thanks to your customer service. We received the missing machine very quickly. Many thanks again.
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Acheteur Vérifié
Rating: 4 out of 5
I will definitely use Tompress for my next order.
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A
Acheteur Vérifié
Rating: 4 out of 5
Package damaged in transit, but fortunately goods intact.
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A
Acheteur Vérifié
Rating: 4 out of 5
Very good product too bad the delivery is a bit long
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Acheteur Vérifié
Rating: 4 out of 5
Order arrived a long time later because an item was missing that was not available when I needed some items quickly it might have been wise to send Those available and then the only item. On dispo après.
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C
compratore verificato
Rating: 4 out of 5
Great service, fast and smooth delivery. I would add manuals to the products for sale that are in theme with the products.
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Acheteur Vérifié
Rating: 4 out of 5
As requested and delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
good product to be seen over time
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A
Acheteur Vérifié
Rating: 4 out of 5
No problem with this command
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms, good value for money and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
My last internet order had not been validated by the shopping cart even though the transaction had been recorded and I had received a confirmation email. Fortunately I had the presence of mind to call customer service to tell them of my good faith otherwise no delivery possible, I'll wait forever... Please have your website checked please Cordially
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Response from tompress.com
Hello, we're sorry, but your shopping cart was not validated. Please be reassured, we would have been alerted for the payment. Best regards.
Hello, Our apologies, I am opening a file with our after-sales service who will contact you within the day. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very serious sales site. Instant order processing and fast shipping. As I consult the catalog quite often, I feel reassured and plan to order in the future.
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