The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with service
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Rating: 4 out of 5
it's really what we were looking for very satisfied
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Rating: 2 out of 5
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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Rating: 2 out of 5
Much too slow and no message to warn of the arrival of the parcel. Long live Amazon
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Response from tompress.com
Hello, Your parcel left on 04/03 and was available at the collection point on 06/03. Confirmation of shipment on 04/03 with the link for tracking your package. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very much in line with expectations
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Rating: 4 out of 5
Delivery: 1st visit without having had the opportunity to make an appointment
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Rating: 4 out of 5
Good product, but beware of hot handles.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, it's perfect
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Rating: 3 out of 5
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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Acheteur Vérifié
Rating: 4 out of 5
No one warned me that there was a missing part waiting. This extended the delivery time to 3 weeks.
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Response from tompress.com
Hello, You can see if the items are available immediately or in the process of being restocked on each item. If a lead time is indicated, it will be confirmed on your order confirmation. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Difficult to get a response after a connection problem; in fact no customer response, it ended up resolving itself.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Everything is fine except for a small dispute concerning delivery. My parcel went elsewhere and then came back in the right circuit, so it arrived later than expected.
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Acheteur Vérifié
Rating: 4 out of 5
A new delivery in line with the order
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Rating: 2 out of 5
the description is too brief and the service cannot give the characteristics of the pump nozzle, which is specific to the product.
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Rating: 2 out of 5
Cost of delivery for the return of the parcel charged to the customer no commercial gesture from Tompress A real shame as I was a customer until then.
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with my order, no breakage, I recommend tompresse.
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Acheteur Vérifié
Rating: 1 out of 5
1 bottle out of the 6 delivered was broken and I have a credit note which I probably won't use instead of a replacement of the bottle I needed and my complaint has not been taken into account. In fact, you have reimbursed me but I hadn't looked since you sent me a credit note by e-mail N° AX111773 dated 21/02.
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Rating: 4 out of 5
Good response from you, who replaced the pot that arrived the first time with dents in several places without any problem.
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Rating: 3 out of 5
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Response from tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Order placed in autumn, delivery scheduled for early January, then postponed until February (I was getting impatient, and that's when I was told that the deadline had been postponed again). All I got for my patience was a 1.50 euro gift voucher, which I really didn't think was very much...
However, this is the first time I've been disappointed... and I do hope it's the last!
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Rating: 3 out of 5
big problems with delivery times and damage to a product on delivery, but good reactivity.
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Acheteur Vérifié
Rating: 4 out of 5
Interesting site, fast delivery, I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
Not
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Acheteur Vérifié
Rating: 4 out of 5
Order received late because some products were not in stock, I had to cancel some to receive my order.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, neat package
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Acheteur Vérifié
Rating: 3 out of 5
The goods were not delivered to the planned relay point. It's up to me to call the colissimo service several times and to go to my local post office twice because your customer service is not responsible once the parcel has been dispatched.
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Acheteur Vérifié
Rating: 3 out of 5
the delivery was correct, but 2 bottles were broken.
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Response from tompress.com
Hello, We were not aware of this, we request the receipt of reserves to the carrier. Best regards.
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Rating: 4 out of 5
good product, but the wheels are a bit fragile and you have to choose the holes for the axle carefully, but the holes are poorly distributed (spacing). Otherwise, it's the best seeder I've tried so far (a bit expensive, though).
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Rating: 4 out of 5
Shipping costs a little too high, especially for a small cleaver blade... and catalog shipping is mandatory, everything is on the site, so it's useless...
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
GOODS ARRIVED ON TIME . GOOD QUALITY OF PACKAGE .
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Acheteur Vérifié
Rating: 4 out of 5
GOOD PRODUCT
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not close easily. Could be better designed.
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Rating: 3 out of 5
product does not conform to the technical data sheet. the product was supposed to be 4 cm high, which I absolutely needed, but it's only 3.7 cm. sent an e-mail, no answer LAMENTABLE Sincerely ANDRE BERGER
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Response from tompress.com
Hello, We received your e-mail and replied on 11/02 and are awaiting your reply. I am sending you the e-mail of 11/02. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I find the product a little light, but that's not your fault. As an anecdote, I've had pots and pans from the boat France in my hands. Otherwise, everything went well. The catalog makes me dream Olas for irrigation, vacuum lid
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Acheteur Vérifié
Rating: 1 out of 5
Hello I still have not received my package It seems blocked in bruguiere
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Response from tompress.com
Hello, We are taking note and are opening a complaint with the postal services. It would be preferable to contact us directly so that we can intervene more effectively. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
bjr not at all happy with the delivery delivered to the wrong address
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Response from tompress.com
Hello, I see that you have collected the parcel directly from the carrier. Please let us know about your delivery experience by emailing [email protected] or calling 05 63 71 44 99. Best regards.
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