The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Géodis, they really took the piss out of me... On Thursday, they made no effort to stop by, on Friday, when the doors were open and all you had to do was come in, they took a photo of the letterbox, and on Monday, they found a solution: they phoned me to take delivery at the foot of the truck. Likelihood of recommending GEODIS 0/10
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Response from tompress.com
Hello, We apologize for the inconvenience caused by this delivery. We'll be sure to inform our supplier so that he can improve his services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my requirements Delivery on time Only drawback opened box in a pitiful state n the product was very well packed so even with the first opened box the product remained nickel I highly recommend this e trade I am a regular customer of this site and I have never been disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
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Acheteur Vérifié
Rating: 3 out of 5
Unclear site leading to ordering errors
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Response from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the sterilizer, but not at all with the delivery. I had requested delivery to a specific parcel centre and the parcel was delivered to another parcel centre. I find this practice unacceptable.
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Response from tompress.com
Hello, You placed your order online. Your order was validated as you had placed it on our site. You were therefore delivered to the relay point you clicked on when placing the order. Furthermore, our service department contacted you on August 08. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very good but delivery not within the time allowed when ordering 10 days instead of 48h that we chose by paying for its 48h
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Response from tompress.com
Hello, You ordered on Monday 6/08, your order was processed within 24 hours. It was shipped on Tuesday 7/08. You were due to be delivered on Friday 10/08 but a new appointment was made with the carrier. You were delivered on Monday 13/08. We apologize for the delay and will pass on your comments to our service provider. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Having received the catalog I was able to get a better idea of all your products.
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Acheteur vérifié
Rating: 4 out of 5
Very good product, easy to buy and order (but no secure payment/ no code required for the card), fast delivery (shame not to have a more precise delivery date/time).
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
The product I received was exactly what I expected, too bad I had to wait 3 weeks for a delivery normally made in 48 hours according to the site.
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Response from tompress.com
Hello, We are delighted that the product suits you. Delivery within 48 hours is possible provided that the product ordered is available, which was not the case for your item. On our website, this material was displayed with a 15-day lead time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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compratore verificato
Rating: 4 out of 5
All good, just the crooked cinnamon, but I can straighten it out
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the site, the order and the fast delivery. Used for redcurrant juice.
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Response from tompress.com
Hello, Thank you for all your compliments. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived two days later than the advertised delivery date. The Post Office has once again shown its limitations, it is not normal to pay for a service and have it not carried out. Yours sincerely, P. SOSZYNSKI
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Response from tompress.com
Hello, Concerning your last purchase, you ordered on Thursday August 2nd. You chose to have your order sent by Colissimo. Your order was delivered on Monday August 6th. This delivery time of 2-3 working days is consistent with colissimo. Only a shipment with chronopost allows you to be delivered in 24h. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good evening correct material, fast delivery, request for precision on spare parts via internet does not correspond to my request I returned my request with more precision and to date no response.
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Response from tompress.com
Hello, Your first request for information did reach us and you received an email response on 08/08/2018 from our sales department. Unless we are mistaken, we have not received your second request. You can contact us by telephone on 05.63.71.44.99 or by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
VERY SATISFIED
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Acheteur vérifié
Rating: 4 out of 5
Incorrect delivery and products
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
catastrophic delivery times
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Response from tompress.com
Hello, when you placed your order on 14/07, the equipment you ordered was out of stock. However, a 15-day lead time was indicated on our website for the availability of this product. The product arrived on 31/07 and you received it on 02/08. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
correct overall
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Acheteur Vérifié
Rating: 4 out of 5
Despite 1 payment problem on your part and therefore 1 fairly long delay, everything arrived fine and of very good quality.
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Response from tompress.com
Hello, Thank you for your feedback on our products. We apologize for the delay in placing your order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nul product has no effect on birds
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Response from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Delivery leaves something to be desired. Tracked delivery on July 27 but no one came. I had to contact the deliverer as I had no news. Finally, delivery on August 6.
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Response from tompress.com
Hello, You notified us of your problem on 31/07. We sent you an e-mail the same day so that you could make an appointment with the carrier. We will pass on your dissatisfaction to the service provider concerned for the delay. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
To be maintained
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Acheteur vérifié
Rating: 4 out of 5
There was a delay in delivery due to an out-of-stock situation after I had placed my order, but I was informed of this by telephone, which is much appreciated, and I am very happy with the device I ordered. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
Product is exactly what I expected. Delivery a little long because the carrier did not notify me of its 1st delivery, so I was not there and I had to reschedule the delivery. It's a pity because if I had been informed of the initial delivery date I would have made arrangements and I would have been the...
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Acheteur Vérifié
Rating: 4 out of 5
RAS boxes a little small for the contents
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Response from tompress.com
Hello, we can supply larger boxes if you wish: https://www.tompress.com/A-10001997-30-boites-congelation-1800-g-avec-couvercle.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Scratch on shovel due to transport. Does not prevent operation but not brand new nickel...
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Acheteur Vérifié
Rating: 4 out of 5
carriers fail to give advance notice
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Acheteur Vérifié
Rating: 2 out of 5
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
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Response from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
the sterilizer arrived on time but completely bent, although the box was intact it was oval and my son had to force it to be usable, very disappointed by this delivery as I usually have no problems with your company".
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Response from tompress.com
Hello, We were aware of this problem and are very sorry. The matter is being handled by our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good and fast
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Acheteur Vérifié
Rating: 4 out of 5
For a first satisfied ...
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Acheteur Vérifié
Rating: 1 out of 5
Ordered product not available and replacement product never delivered.
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Response from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
thank you well received, but the shipping package 10 times the size of the package of ten Co2 cartridges. For a next order a smaller package would limit the shipping price. For a next order a smaller package would limit the shipping price. Best regards JPS
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Acheteur Vérifié
Rating: 4 out of 5
Only 3 stars for the merchandise - didn't have time to test it
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Acheteur Vérifié
Rating: 4 out of 5
I think the information you give about the appliances is too superficial. When you offer an appliance (e.g. juice extractor at 250euro and others up to 1200 euro) it would be good to have some guidelines to know which model to choose, according to your own needs.
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