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A
Rating: 4 out of 5
Very satisfied with the choice and the products
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
The seeder's brush can't be lowered all the way, so the seeds fall loose.
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Response from tompress.com
Hello, what do you call the brush? You can view the support video on the article page: https://www.tompress.com/A-10000457-semoir-1-rang.aspx Best regards.
A
Rating: 4 out of 5
delivery took longer due to public holidays but I'm happy with my purchase
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A
Rating: 4 out of 5
Very good products but prices a little high. Perfect website.
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A
Rating: 3 out of 5
It is not bad good quality product but high prices.
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A
Rating: 4 out of 5
the deliveryman didn't think it necessary to ring to see if we were there, and his bad faith didn't come into it - the result with the bridges was that I only received them 3 days later... But that doesn't change the fact that you're not to blame and that I'll continue to work for your LOCAL company, and I swear by you, by the way - see you soon, Caroline borsotti.
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Response from tompress.com
Thank you for your loyalty and for reporting any incidents. We will discuss this with our carrier and do our best to improve service.
A
Rating: 4 out of 5
See you soon.
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C
Rating: 4 out of 5
Confirmed that the goods had been sent, there was no further communication about delivery time.
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Response from tompress.com
Good morning, thank you for your review. You can track the shipment in real time on the carrier's website via the link sent by email. CUSTOMER SERVICE TOM PRESS ITALIA
A
Rating: 4 out of 5
I ordered an 8.5 mm shaft and they delivered an 8 mm one, so it's unusable.
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Response from tompress.com
Hello, I invite you to contact our after-sales service, so that you can agree together on the return of the item that does not suit you. Best regards.
A
Rating: 4 out of 5
Perhaps we can offer other batch formats. Thank you
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A
Rating: 4 out of 5
Everything was perfect, fast, efficient ....
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A
Rating: 4 out of 5
The product I received is exactly what I ordered on the website.
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V
Rating: 4 out of 5
Link to package tracking did not work Otherwise everything OK
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A
Rating: 4 out of 5
It's a shame not to fit the lid, even though the cardboard box is twice as big.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
On-time delivery
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A
Rating: 4 out of 5
we were simply surprised, because we were not warned of the delivery, and during this one we could not control the product as stipulated on the card, the deliveryman not having time
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A
Rating: 2 out of 5
Defective product. Mail sent for a complaint still no answer
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Response from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 1 out of 5
I still haven't received the order .....
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A
Rating: 4 out of 5
The dehydrator was delivered with major scratches on the inside. On the stainless steel, this is unfortunately quite visible. Unacceptable.
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Response from tompress.com
Hello, I'm sorry to hear about this, but I'm immediately opening a file with our after-sales service department to report it. A representative will contact you tomorrow. Best regards.
A
Rating: 4 out of 5
I had not been warned of the delay in delivery (1 month was tomorrow instead of a week).
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A
Rating: 4 out of 5
Chronopost didn't offer re-delivery to the post office in my neighborhood (Robertsau), but only to post offices or relay points, where parking is relatively difficult. Not too cool for a heavy, bulky parcel. The products and service are still top-notch. No blah-blah, clear dialogue, effective action.
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V
Rating: 3 out of 5
Delivery took far too long. Wanted to cancel the order.
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
Very pleased.
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A
Rating: 4 out of 5
perfect equipment
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A
Rating: 4 out of 5
Ras
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A
Rating: 3 out of 5
I regret the precise absence of information on the delivery time, which was listed as existing on the site, but which did not physically exist in store. You always have to be truthful. 2 reminders to get at least a date; Unable to give one.....The product was finally delivered after 3 weeks.
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A
Rating: 3 out of 5
order placed in mid-March received in mid-April, too long lead time despite advertising 48h00 delivery. No information concerning this order, I got the information when I called the company.
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Response from tompress.com
Hello, we've had a longer-than-anticipated delay in restocking the vinegar dispenser, for which we apologize. Do not hesitate to consult the stock status on the website, it is updated in real time. Best regards.
A
Rating: 1 out of 5
Still nothing received
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Response from tompress.com
Hello, we have opened a complaint with the postal services. As soon as we know more about the routing of your parcel we will not hesitate to contact you. Best regards.
A
Rating: 4 out of 5
No complaints
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A
Rating: 4 out of 5
Only one problem: delivery hiccups and complications getting through on the phone ...
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A
Rating: 4 out of 5
we had a delivery problem
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A
Rating: 4 out of 5
It's a pity that some of the merchandise arrived broken, but I appreciated the after-sales service, which was very quick to replace it.
Many thanks
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Many thanks
Response from tompress.com
Thank you for your comments on the quality of our after-sales service. Best regards
A
Rating: 3 out of 5
Delivery announced on 12/4 but deliveryman whimsical, we had to fight to be delivered on 13/04 when it was postponed to 16/04 ?????
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A
Rating: 4 out of 5
we had problems with Chronopost, we were at home as indicated and they did not deliver the package is returned to Toulon and we just received this Thursday 13 directly at the Post Cavalaire
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Response from tompress.com
Hello, we're sorry for the inconvenience, but you didn't give Chronopost a telephone number to contact you. Please contact our sales department 05.63.71.44.99 to complete your customer account.
A
Rating: 3 out of 5
order on january 31 received on 29 04 2018 too long
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Response from tompress.com
Hello, The package was indeed delivered to you on 29/03/2018, as soon as the kit was restocked. Our apologies for the delay. Best regards.
A
Rating: 4 out of 5
Thank you for the leaflet sent on request
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A
Rating: 4 out of 5
well, it's true that the ARDECHE is not sauerkraut country. but with such a pretty stoneware pot, with a water reserve, and the most serious packaging, (one finds the perfectionist side of your country,) it only remains for me to get into practice, and make a success of the recipe. thank you again.
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