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A
Rating: 4 out of 5
order and delivery without surprises good
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
As far as I'm concerned, everything is fine, but I ordered the wrong type of machine (22 instead of 12). The return postage and the cost of my new order are just as expensive as the material I ordered. It's almost twice as much. So I'm going to try and find a store in my area, but the Tompress material is very good.
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A
Rating: 3 out of 5
very long delivery time, impossible to know where the parcel is, two weeks delivery time is a lot.
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Response from tompress.com
Hello, Our apologies, this is not the usual delay, I invite you to contact us so that we can open a claim with the postal services. Best regards.
A
Rating: 4 out of 5
Tom press top but really too expensive
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A
Rating: 4 out of 5
R.A.S COMME DAB
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A
Rating: 4 out of 5
Everything is always perfect at tompress. For the moment I have no comments to make, only congratulations. Bravo, keep up the good work, maybe a price cut would be nice, but not at the expense of quality. The ball is in your court.
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A
Rating: 4 out of 5
Impeccable material.long and unfortunate delivery.
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Response from tompress.com
Hello, sorry to hear that the delivery did not go as planned. Please send us the details by e-mail directly to [email protected] so that we can make the necessary arrangements. Best regards.
A
Rating: 4 out of 5
serious to recommend
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A
Rating: 2 out of 5
too long to order
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A
Rating: 1 out of 5
To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.
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A
Rating: 3 out of 5
delivery times too long
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A
Rating: 3 out of 5
Broken and non-functioning merchandise.
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Response from tompress.com
Hello, Your item has unfortunately been damaged in transit. A file has been opened with our after-sales department to take the necessary action. We apologize for the inconvenience. We'll get back to you as soon as possible. Best regards.
A
Rating: 3 out of 5
Delivery time too long
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V
Rating: 4 out of 5
Everything was too good. Top delivery.
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A
Rating: 4 out of 5
1 etoile pour la livraison car le transporteur a été incorrect payé 14 Euros pour livraison 24 h lui a livré un jour apres car je cite ces paroles normalement je ne livraison pas qd il n' y a qu'un colis et jamais apres 13h desolée si il est pas organisé et je suis pas responsable du nbre de colis qu'on donne lui a livrer et si sa depasse son tps de travail
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Response from tompress.com
do you have to explain his attitude to me?"
A
Rating: 4 out of 5
Delivery arrived a day late. Nice welcome gift.
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A
Rating: 4 out of 5
chowders too big
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A
Rating: 4 out of 5
Very good merchandise
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C
Rating: 4 out of 5
Excellent value for money. Goods arrived ni expected time, in fact even early. Packaging in place. Merchandise meets my expectations exactly.
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A
Rating: 4 out of 5
good service.serious company.
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A
Rating: 4 out of 5
Product conforms to my expectations.longevity remains to be seen.order shipped and arrived on time.reception without problems.
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A
Rating: 4 out of 5
It's a very good article, but a bit expensive. Too bad I couldn't find this kind of article at Tom Press, otherwise I'd have had to shop around.
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A
Rating: 4 out of 5
Order conforms to order
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A
Rating: 4 out of 5
Easy to order, large selection and quality products. Fast delivery. Very satisfied with this supplier.
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A
Rating: 4 out of 5
correct product, remains to check the length which is expected to be 5 m ? ? ?
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A
Rating: 4 out of 5
first experience but not necessarily the last. to be seen
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A
Rating: 2 out of 5
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
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Response from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
A
Rating: 4 out of 5
fast delivery with correct packaging, goods corresponding to my order and of good quality
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A
Rating: 4 out of 5
Fast delivery, compliant product
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A
Rating: 3 out of 5
During deliveries, fragile containers, especially glass bottles (1L), should be wrapped a little more carefully as they are just placed in the box without any protection around them. Speed of delivery. Products met our expectations.
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A
Rating: 4 out of 5
No particular problem.Delivery conforms.At first sight good product,To see in time.
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A
Rating: 4 out of 5
Fast delivery, but I was a little disappointed not to have been informed of the day of the delivery. I'll test it this weekend. To be continued... :)
One small question though: how is the vacuum created when the casing is inserted???
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One small question though: how is the vacuum created when the casing is inserted???
Response from tompress.com
This machine is equipped with a patented system that effectively prevents air from escaping when backing. You'll see that the funnels are grooved precisely for this purpose. Best regards.
A
Rating: 4 out of 5
always at the customer's service
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A
Rating: 4 out of 5
Although I haven't tried it out yet, the product seems to be up to scratch.
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A
Rating: 4 out of 5
Box damaged and always dented Spreaders always crushed I've had several orders from you And always the same problem
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Response from tompress.com
Hello, We apologize for the inconvenience and hope that the items have not been damaged. We will take care to reinforce the callage for this type of shipment. Best regards.
A
Rating: 3 out of 5
delivery by calberson it is necessary to block its day to receive the parcel no possibility of envisaging an appointment in the day it to have nothing has to make. Better served by TNT.
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Response from tompress.com
Hello, you can also opt for Colissimo delivery. A different delivery address or a relay point are also possible. Best regards.
A
Rating: 4 out of 5
Very satisfied, fast delivery.
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A
Rating: 4 out of 5
good service.delivery on time,correct packaging and goods as ordered.perfect.
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A
Rating: 1 out of 5
I have not yet received the parcel
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Response from tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.