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A
Rating: 3 out of 5
Very long shipping time with no order tracking information
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
It took a while, but I was always kept well informed. The would is as described. All in all good
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V
Rating: 1 out of 5
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
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Response from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hello, I can't give an assessment of customer service as I haven't had any contact with them. The product itself is effective BUT the mast that is supposed to hold the sprinkler broke after only three days. What can I do? Good day, Gerard Ouwerling
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Response from tompress.com
Hello, As you did yesterday, send us an e-mail to let us know, a file is open and in progress with our after-sales service, which has received the additional information. See you soon. Best regards.
A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
As far as I'm concerned, the delivery time was a little long due to a lack of stock at the seller's. Otherwise, everything was fine and met my needs.
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A
Rating: 4 out of 5
the delivery was long and exceeded the 48h deadline;for tompress nothing to say the quality of the products is perfect.cordialement.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
fast delivery, goods as described very satisfied
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A
Rating: 4 out of 5
I am very satisfied with tom press shipping costs a little high
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A
Rating: 4 out of 5
Good morning, thank goodness it wasn't urgent.
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A
Rating: 3 out of 5
Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.
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Response from tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
V
Rating: 4 out of 5
EVERYTHING GREAT, THANK YOU, GLADLY AGAIN
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A
Rating: 4 out of 5
Delivery a little long but good due to bad weather
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A
Rating: 3 out of 5
I haven't used the product yet. Please return the questionnaire later.
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A
Rating: 3 out of 5
Unfortunately the product does not work and I cannot get a refund. This is unacceptable.
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Response from tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
Too bad the BMW company that delivers to Annemasse is too incompetent.
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A
Rating: 4 out of 5
Super serious, super communication, SAV nickel Only black point the conveyor geodis which does not take any care in the handling of the parcels Still thank you with tompress of their serious You are of true trade I recommend To soon
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A
Rating: 4 out of 5
Conforms to product ordered
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A
Rating: 4 out of 5
not yet used the incubator
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A
Rating: 4 out of 5
I put 'Medium' for the merchandise because one of the items I received did not correspond to my order; even if it came from the wholesaler who made us wait several months and delivered another item than the one ordered. Otherwise nothing to complain about. Very good customer service.
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A
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Did not use customer service.
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A
Rating: 4 out of 5
Except for a rather long delivery time, I'm very happy with the quality of the products and the wide selection. I will certainly recommend it.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
delivery ultra fast I thank you for the product it and conforms to description I would recommend on your sites cordially
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A
Rating: 3 out of 5
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
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A
Rating: 3 out of 5
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
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A
Rating: 4 out of 5
you weren't able to deliver an item, but it's not your fault: your supplier didn't keep up.
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A
Rating: 3 out of 5
here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Response from tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
A
Rating: 4 out of 5
Quality telephone advice, it's nice to have a pleasant person on the phone rather than impersonal e-mails. Don't change a thing.
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A
Rating: 3 out of 5
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Response from tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
everything was respected
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A
Rating: 4 out of 5
Transport time, by post, far too long. Good quality product
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A
Rating: 4 out of 5
Tompress I know I am a customer, a small downside this time is the delivery 8 days the delivery company is not very fast.
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A
Rating: 3 out of 5
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Response from tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
I received my order, but the product doesn't correspond exactly to my expectations, which I thought would be an adjustable rolling mill? the description on the site wasn't clear enough, so I don't know if I'll use it? it's true that the price is low, but if I could change it for a more sophisticated model, that would be great.
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Response from tompress.com
Hello, Please contact our customer service department on 05 63 71 44 99 or [email protected], and we'll be happy to arrange an exchange. I think what you want is a pasta machine, it will allow you to laminate and make pasta with various accessories. Best regards.
A
Rating: 3 out of 5
Careful with the parcel, which was all damaged when it arrived.
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Response from tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
A
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.