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A
Rating: 3 out of 5
I haven't used the product yet. Please return the questionnaire later.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Unfortunately the product does not work and I cannot get a refund. This is unacceptable.
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Response from tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
Too bad the BMW company that delivers to Annemasse is too incompetent.
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A
Rating: 4 out of 5
Super serious, super communication, SAV nickel Only black point the conveyor geodis which does not take any care in the handling of the parcels Still thank you with tompress of their serious You are of true trade I recommend To soon
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A
Rating: 4 out of 5
Conforms to product ordered
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Rating: 4 out of 5
not yet used the incubator
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Rating: 4 out of 5
I put 'Medium' for the merchandise because one of the items I received did not correspond to my order; even if it came from the wholesaler who made us wait several months and delivered another item than the one ordered. Otherwise nothing to complain about. Very good customer service.
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A
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Did not use customer service.
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Rating: 4 out of 5
Except for a rather long delivery time, I'm very happy with the quality of the products and the wide selection. I will certainly recommend it.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
delivery ultra fast I thank you for the product it and conforms to description I would recommend on your sites cordially
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Rating: 3 out of 5
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
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Rating: 3 out of 5
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
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A
Rating: 4 out of 5
you weren't able to deliver an item, but it's not your fault: your supplier didn't keep up.
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A
Rating: 3 out of 5
here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Response from tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
A
Rating: 4 out of 5
Quality telephone advice, it's nice to have a pleasant person on the phone rather than impersonal e-mails. Don't change a thing.
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Rating: 3 out of 5
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Response from tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
everything was respected
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A
Rating: 4 out of 5
Transport time, by post, far too long. Good quality product
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A
Rating: 4 out of 5
Tompress I know I am a customer, a small downside this time is the delivery 8 days the delivery company is not very fast.
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A
Rating: 3 out of 5
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Response from tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
I received my order, but the product doesn't correspond exactly to my expectations, which I thought would be an adjustable rolling mill? the description on the site wasn't clear enough, so I don't know if I'll use it? it's true that the price is low, but if I could change it for a more sophisticated model, that would be great.
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Response from tompress.com
Hello, Please contact our customer service department on 05 63 71 44 99 or [email protected], and we'll be happy to arrange an exchange. I think what you want is a pasta machine, it will allow you to laminate and make pasta with various accessories. Best regards.
A
Rating: 3 out of 5
Careful with the parcel, which was all damaged when it arrived.
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Response from tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
A
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
A
Rating: 2 out of 5
Device received damaged
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A
Rating: 4 out of 5
Compliant
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V
Rating: 4 out of 5
Everything top fast delivery, goods not damaged
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A
Rating: 4 out of 5
The product conforms to my expectations. Delivery was made within 48 hours as expected.
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Rating: 3 out of 5
if I didn't contact tompress my parcel wouldn't have been presented and to get it we went to Alleur. there the person who gave me the parcel didn't want me to open it to check its contents even though six labels proved the contradiction.
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Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
A
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
A
Rating: 4 out of 5
rupture on an article ...not informed, had to call to receive my order without this article
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Rating: 4 out of 5
No comment.
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Rating: 4 out of 5
Fast delivery. Neatly packaged. The stainless steel rolling pin (30 cm) seems too smooth to me: it tends to slip instead of rolling under your hands (especially those with a little butter) when working on a cooled appliance. Perhaps the ends should be roughened for a better grip.
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Rating: 4 out of 5
very satisfied with the very fast delivery, very well protected package my nephew was right to advise me tompresse
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Rating: 4 out of 5
Nothing to complain about, good product, fast delivery.
I am very satisfied
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I am very satisfied
A
Rating: 4 out of 5
delivery complicated to see if possible to do otherwise for next order
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A
Rating: 4 out of 5
Product to be tested, too early to give an opinion on the quality of bottle rubbers ...
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Rating: 3 out of 5
I had to wait an extra day because the delivery people didn't call on the day of delivery when they were downstairs and they left. I had to call them back and they delivered the next day.
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