The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
As ordered
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Acheteur Vérifié
Rating: 4 out of 5
Quality product. Delivery a little long. Sav responsive.
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Acheteur Vérifié
Rating: 4 out of 5
Expected product conforms to order, home delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, The delivery was not made on the agreed date. Neither the delivery man nor Tompress customer service warned me.
I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
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Response from tompress.com
We apologize for this inconvenience, but unfortunately we don't have control over the carrier's delivery schedules. Please don't hesitate to contact us as you did, so that we can help you make an appointment. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little long but excellent products
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Acheteur Vérifié
Rating: 4 out of 5
very good products are presented on the site tompress, quite diversified.... and good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Very, very disappointed with the delivery time Delighted with the equipment ordered
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Response from tompress.com
Hello, Unfortunately your order included items that were being restocked. We did our best to shorten the delivery time. Fortunately, the parcel was delivered within 48 hours as planned. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast, careful delivery quality product
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to report, I am satisfied
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Acheteur Vérifié
Rating: 1 out of 5
everything is too small and delivery leaves much to be desired
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Response from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Received the order in perfect condition and as described.
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Acheteur Vérifié
Rating: 4 out of 5
Should run more consistent promotions, as prices are still high.
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Acheteur Vérifié
Rating: 3 out of 5
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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Acheteur Vérifié
Rating: 3 out of 5
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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Response from tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
despite a postponement of the delivery date for one product, I received delivery of the balance of my order at no extra cost.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Response from tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
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Compratore Verificato
Rating: 4 out of 5
very good and good
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Acheteur Vérifié
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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Acheteur Vérifié
Rating: 4 out of 5
Correct delivery, product as expected
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Acheteur Vérifié
Rating: 4 out of 5
good site very good customer service for information
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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Acheteur Vérifié
Rating: 3 out of 5
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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Response from tompress.com
You can, it just requires more supervision.
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Acheteur Vérifié
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
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Acheteur Vérifié
Rating: 3 out of 5
correct product
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Acheteur Vérifié
Rating: 4 out of 5
The product ordered two weeks before Christmas arrived well in time - even abroad - Much appreciated gift.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered beech sawdust, not sawdust and shavings. As I haven't used it yet, I'll let you know what I think.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Great product. Delighted with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
delivery ok goods correspond to the order very well
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Acheteur Vérifié
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
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Acheteur Vérifié
Rating: 4 out of 5
Fine, but the price of transport spoils the fun.
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Acheteur Vérifié
Rating: 4 out of 5
the products were in perfect condition but fortunately my ice cream maker was well packed because the parcel arrived ripped open on two sides it would need stronger packaging. otherwise nothing to complain about the products, we are happy with them cordially Mme Résimont
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Acheteur Vérifié
Rating: 3 out of 5
good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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Acheteur Vérifié
Rating: 4 out of 5
Good products
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