The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Luckily, the book was in a box that was far too big and protected: the box was half crushed... As for the book, it was a hit with the recipient: clearly explained with very explanatory photos, it made her want to start sculpting straight away. All that remains is to find the necessary tools.
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Acheteur Vérifié
Rating: 4 out of 5
Well, if I ever needed this kind of item, I wouldn't hesitate for a second. I'd definitely call on TOMPRESS. JBL
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Acheteur Vérifié
Rating: 4 out of 5
Before placing my order, I called Tompress to say that I'd be away the following week and that I'd have to postpone delivery. No problem," I was told by a charming person, "as soon as I see your order, I'll do what's necessary. My order arrived while I was away and was presented twice before I got home. Nothing serious, but you have to try and keep your word.
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Response from tompress.com
Hello, We apologize for the inconvenience. The order was indeed dispatched immediately without being seen by your contact person. Once again, our apologies for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Response from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very disappointed by this accessory which does not chop meat as soon as it contains a slight skin or a little fat. The knife is not sharp at all and consequently the holes get blocked, the motor forces and you have to constantly dismantle the whole thing to empty it (and go through the blender to finish the job). Site, delivery and customer service impeccable.
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Response from tompress.com
Hello, Have you cut your meat into strips? Are you using the right grid? If you need any advice, please don't hesitate to contact our customer service team. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very competent customer service, but delivery with the Geodis carrier is rather slow.
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame they waited seventeen days to inform me that one of the items in my order was out of stock and didn't send me the rest of my order beforehand (order dated 11/11 received on 4/12).
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Acheteur Vérifié
Rating: 4 out of 5
RAS Perfect
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Acheteur Vérifié
Rating: 4 out of 5
excellent products and customer service
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Acheteur Vérifié
Rating: 4 out of 5
COMMENTS/ Fragile apron fabric, fabric belt too short and not sturdy.
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Acheteur Vérifié
Rating: 3 out of 5
the seed remover I ordered was marked "in stock".
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Response from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
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Acheteur Vérifié
Rating: 4 out of 5
Item packed without protection and delivered by colissimo: item received broken in multiple pieces Waiting for replacement by after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed that my parcel had arrived, so it was 4 days late.
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman didn't find us the first time and had to come back, but it didn't matter because we weren't expecting the delivery in a hurry.
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Acheteur Vérifié
Rating: 3 out of 5
It's very unsatisfactory and constraining not to know the delivery date.
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Acheteur Vérifié
Rating: 4 out of 5
RAS for the moment because it's a gift I'm going to give for Christmas. Only users will be able to judge the product.
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Acheteur vérifié
Rating: 4 out of 5
this equipment is absolutely not worth its very average price
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Acheteur vérifié
Rating: 4 out of 5
the parcel arrived in a deplorable state, crushed and half-opened. fortunately, the packaging was far too large, so the object was much smaller and didn't suffer in transit.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Always on time, calls the customer in case of out-of-stock problems, it's not bad, a little expensive on some products compared to the French competition.cordialement
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Acheteur Vérifié
Rating: 4 out of 5
Good evening, I'm going to try to explain the reasons for my customer service note. When you look at this company, you see that it's trying to evolve, but it's a slow process. We're seeing the emergence of products that our elders had been using for a long time, but for some reason had suddenly disappeared from circulation.
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Acheteur Vérifié
Rating: 4 out of 5
I haven't used the 6.5l tom press meat pusher by reber yet, it corresponds to my needs, the material seems to be solid, as advertised, I recommend this company without any problem, fast service and delivery on time, I will certainly come back for other orders.
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Acheteur Vérifié
Rating: 2 out of 5
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
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Response from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
as with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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compratore verificato
Rating: 4 out of 5
The item performs its duty, I chopped almost 300 kg of fruit in just over a couple of hours, the only points that are a bit critical are the speed with which the drum oxidizes and the lightness" of the materials used.
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Acheteur Vérifié
Rating: 4 out of 5
speed of delivery
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Acheteur Vérifié
Rating: 3 out of 5
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
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Response from tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very nice device, but a little odd to use as it cannot be disassembled and is therefore impractical to connect to accessories.
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Acheteur Vérifié
Rating: 4 out of 5
NOT YET IN USE
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Acheteur Vérifié
Rating: 1 out of 5
very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Response from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
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compratore verificato
Rating: 4 out of 5
satisfactory service
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Acheteur Vérifié
Rating: 4 out of 5
The grille wasn't the right size, it didn't fit into its housing, so I had to recut it.
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Acheteur Vérifié
Rating: 2 out of 5
Very low-end hardware for a substantial price, especially cutlery and load cells.
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Acheteur Vérifié
Rating: 4 out of 5
not the same casing as last time, only ends and not the same quality and persser
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Response from tompress.com
Hello, is this the right product? Would you still have the packaging to send us a photo? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, impeccable delivery.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied with everything, nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
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Response from tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
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