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A
Rating: 5 out of 5
The baking stone represents very good value for money. The order was processed and shipped very quickly and the packaging was well prepared to prevent damage.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 387 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Reliability and speed
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V
Rating: 1 out of 5
Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll
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Response from tompress.com
Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.
A
Rating: 1 out of 5
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
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Response from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
A
Rating: 5 out of 5
VERY SERIOUS SITE VERY FAST DELIVERY IN RELAY POINT, WHICH IS VERY PRACTICAL. PERFECT
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A
Rating: 1 out of 5
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
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Response from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
A
Rating: 5 out of 5
my order arrived well packaged and in time in my mailbox i ordered faisselles and they are perfect i will not hesitate to place other orders on occasion
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A
Rating: 5 out of 5
Serious
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A
Rating: 5 out of 5
Formidable in every way
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A
Rating: 5 out of 5
Quality, compliant items. Fast delivery.
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A
Rating: 5 out of 5
Fast delivery, quality materials.
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A
Rating: 5 out of 5
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A
Rating: 2 out of 5
The labels crinkle, very thin compared to the one I bought previously, another brand, which unfortunately are no longer on sale. On the other hand, there's nothing to say about order tracking and delivery.
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A
Rating: 2 out of 5
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Response from tompress.com
Hello, we've noticed a dissatisfaction, can you tell us more? Can we help you? Best regards.
A
Rating: 5 out of 5
Everything I have ordered is perfect. Your site and the recipes are also perfect. Thank you for everything.
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A
Rating: 5 out of 5
very good product
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A
Rating: 5 out of 5
fast and reliable service, thank you.
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Fast shipping. Quality products
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A
Rating: 5 out of 5
Fast, well-protected shipping
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
I order quite regularly from Tom Press, and I've always received my orders fairly quickly, with the exception of rare out-of-stock items.
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A
Rating: 5 out of 5
Shipped quickly, product conforms
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
The order was processed quickly and accurately. The only downside is the lack of information on transport and parcel tracking. But that's more the fault of Colissimo, which doesn't update its delivery tracking sufficiently.
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A
Rating: 5 out of 5
Nothing to say all is perfect
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A
Rating: 5 out of 5
Good material fast delivery
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
nothing, nothing changed, everything is fine especially for those like me who live 37km from the 1st big city where it would certainly be impossible to find vacuum bags .....
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A
Rating: 1 out of 5
I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che
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Response from tompress.com
Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!
A
Rating: 5 out of 5
Product complies with my request
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A
Rating: 3 out of 5
Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate
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A
Rating: 3 out of 5
I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......
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A
Rating: 5 out of 5
the fairly clear description of the order. I would have liked to see the price of each item, excluding vat :-) AND why don't we receive the invoice once it's been generated?
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V
Rating: 5 out of 5
Dear Sir or Madam, The cabinet arrived today well packaged and in good condition. We have been looking for such a product for a long time and are now delighted to own this original French product. Many thanks for the pleasant and professional handling. We will be happy to recommend you to others. Best wishes from the Black Forest to Soreze Mesdames et Messieurs L'armoire est arrivée b
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A
Rating: 5 out of 5
Shipping costs too high
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A
Rating: 5 out of 5
Item conforms very fast delivery delighted
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A
Rating: 5 out of 5
Product conforms .
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