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A
Rating: 5 out of 5
Fast, trouble-free delivery
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 377 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 2 out of 5
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Response from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
A
Rating: 3 out of 5
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
Response from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
A
Rating: 5 out of 5
Good quality as described, fast delivery
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A
Rating: 5 out of 5
Fast delivery and works very well
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A
Rating: 5 out of 5
Very good equipment and customer service
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A
Rating: 5 out of 5
Super fast service.
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A
Rating: 3 out of 5
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Response from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
A
Rating: 5 out of 5
Fast, efficient
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A
Rating: 5 out of 5
Too bad your shipping costs are so high. Otherwise nothing to complain about and your catalog is well done. Thank you
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A
Rating: 5 out of 5
I needed an extra juice bottle, so I contacted customer service to make sure I would be delivered on time.
The person was very pleasant and kept his promise, all my juice was bottled. I recommended tompress to a friend unfortunately he was not so lucky with the delivery.
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The person was very pleasant and kept his promise, all my juice was bottled. I recommended tompress to a friend unfortunately he was not so lucky with the delivery.
A
Rating: 3 out of 5
hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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A
Rating: 5 out of 5
Very, very long-standing customer, never disappointed
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A
Rating: 5 out of 5
Fast delivery. The sachets are very practical to use.
Very satisfied.
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Very satisfied.
A
Rating: 5 out of 5
Top of the top I recommend and pass on the message
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A
Rating: 5 out of 5
wooden tap for the vinegar barrel. Once the order had been placed, delivery was very quick to replace the existing tap, which was deteriorating rapidly.
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A
Rating: 2 out of 5
Delivery too long after order not notified if delivery problem.
Delivered after complaint
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Delivered after complaint
Response from tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
A
Rating: 5 out of 5
Nothing to say, everything is perfect.
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A
Rating: 5 out of 5
Trustworthy site
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A
Rating: 5 out of 5
Top-notch staff
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A
Rating: 5 out of 5
Very good, order received very quickly and compliant.
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A
Rating: 5 out of 5
It's perfect
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A
Rating: 3 out of 5
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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You prioritize your organization over customer service ????
Response from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.
A
Rating: 5 out of 5
I received an electric sterilizer with a broken handle. The after-sales service was reactive because following my phone call I got a new handle. How can I change it? Sincerely
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Response from tompress.com
Hello, I'll have our after-sales service contact you to guide you. Best regards.
A
Rating: 5 out of 5
good quality items delivered on time
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A
Rating: 5 out of 5
All in all, everything is perfect. The only negative point was the huge packaging for a 14cm lid, requiring a presence to receive the parcel. Thanks for the catalog.
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A
Rating: 5 out of 5
Package arrived quickly after ordering in perfect condition. Just as I expected. I can't wait for my cabbages to be ready for harvesting so I can try my hand at making homemade sauerkraut.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
very good on all levels
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A
Rating: 1 out of 5
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
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Response from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
A
Rating: 5 out of 5
Thank you
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A
Rating: 5 out of 5
Excellent quality Thank you
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Nothing to complain about.
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A
Rating: 5 out of 5
Very good advice from the telephone service, fast delivery, only ++++
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A
Rating: 5 out of 5
Good quality product, only drawback is that you can't manually set the desired temperature.
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A
Rating: 5 out of 5
Ras
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A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
Perfect as usual
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A
Rating: 5 out of 5
Very happy,,,,
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