The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Response from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Never received....
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Response from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Fast service and quality product.
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Acheteur vérifié
Rating: 1 out of 5
After more than 15 days, I'm still waiting for my parcel???
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Response from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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Acheteur Vérifié
Rating: 5 out of 5
easy to order, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
I find this flour great for both bread and pastry, and the result is delicious.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
Incomprehensibly long delivery time Never had this problem elsewhere
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Response from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to say about delivery. Package very well packaged and delivery on time. My vinegar maker is exactly as described on the website. I'm very satisfied.
This is serious business. I would recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
fine
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Acheteur Vérifié
Rating: 5 out of 5
choice, quality, speed of delivery
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Acheteur Vérifié
Rating: 2 out of 5
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Response from tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
everything is perfect except for the price, which is a little high
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Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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Acheteur Vérifié
Rating: 5 out of 5
Too bad there are no assembly and cleaning instructions for the spinner.
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Response from tompress.com
This is the accessory you ordered, the instructions are complete with your original chopper. I will send you a copy by e-mail today. Best regards.
When you place an order and not everything is available, it would be nice to be able to receive what's already available. I waited for my order to arrive, but it didn't. I had to call the sales department and they changed my order to send me what was ready.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Response from tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Still the same quality and speed. However, the cardboard packaging needs to be revised (consolidate).
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compratore verificato
Rating: 5 out of 5
Getting to know your company was a pleasant surprise. I am very Soddifatto
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Response from tompress.com
Good morning, thank you for your appreciation. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 5 out of 5
very good, fast delivery on time
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Acheteur vérifié
Rating: 5 out of 5
My first order of 16/9 was delivered very quickly, but my 2nd order of 23 September is taking a long time to be delivered. This October 1st no news of the shipment.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to add, the product is good and the service perfect.
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Acheteur Vérifié
Rating: 5 out of 5
Good advice when ordering and materials received were as expected.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
I didn't have to deal with customer service, so no note. On the other hand, delivery was very fast and my purchase was superbly packaged, as I am for this site.
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Acheteur vérifié
Rating: 5 out of 5
Impeccable service and equipment.
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Acheteur Vérifié
Rating: 5 out of 5
as usual, everything is spotless
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Acheteur Vérifié
Rating: 5 out of 5
quality product a few extra wedges would have been welcome price a little high
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Acheteur Vérifié
Rating: 5 out of 5
Bravo for reliability Ordered and received in just 4 days
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Acheteur Vérifié
Rating: 5 out of 5
I was unable to track my parcel. I did receive a tracking number, but it didn't match the numbers of the Geodis courier. I had to go away and was very annoyed. Luckily, the delivery man came at the exact moment when someone from my family was passing by.
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Response from tompress.com
Hello, we have taken the necessary steps, and the follow-up is now available again Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Product conforms to order, fast delivery RAS
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Acheteur Vérifié
Rating: 5 out of 5
very good appreciation, order arrived very quickly. the device was used to egrain the grapes all goes very well. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
Excellent material, exactly what I wanted.
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Acheteur Vérifié
Rating: 5 out of 5
All very well... and I was delighted to find this product, which I couldn't find anywhere else.
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Acheteur Vérifié
Rating: 5 out of 5
The unavailability of an item displayed when ordering is no longer displayed in the tracking. I had forgotten and was surprised at the delay.
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Acheteur Vérifié
Rating: 5 out of 5
Very good
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